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MY FAVORITE POSTS ABOUT...

Mar 24, 2026

Customer Loyalty Strategies: What Brands Can Learn from Co-Ops

Brittany Hodak learning customer loyalty strategies from a financial cooperative

Oct 14, 2025

Customer Advocacy Strategy: The Emotions Preventing Referrals

Woman feeling embarrassed with feminine products and gas relief product in her hand at a convenience store - Customer Advocacy Strategy

Sep 16, 2025

group brainstorming for creative marketing campaigns

4 Creative Marketing Campaigns That Beat Customer Apathy

Sep 2, 2025

Customer Apathy: The Silent Threat to Your Business (and the Lesson from Cracker Barrel)

Customer apathy - three people who are disengaged and bored in black and white

Aug 14, 2025

13 Taylor Swift Quotes from the New Heights Podcast About Creating Superfans

New Heights podcast episode featuring taylor swift - 13 quotes about creating superfans

Aug 5, 2025

Brittany Hodak at the national speakers association influence event 2025 earning her CSP - (certified speaking professional) medal

3 Lessons I Learned Earning My CSP Designation

Jul 22, 2025

8 Brands That Nail the Branded Packaging Experience

Person opening a branded package

Jul 8, 2025

Why Prime Day Works—And What You Can Learn From It

Amazon Box That says "Deals so exclsuive they're ready to meet your parents"

Jun 24, 2025

beauty and makeup products that may be dupes of luxury brands - Why Dupe Culture Makes Customer Experience More Important Than Ever

Why Dupe Culture Makes Customer Experience More Important Than Ever

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