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Featured Image for What Is A Brand Evangelist - Brittany Hodak

As any experienced businessperson knows, customers come from many channels. Some find your brand through a social media video, others through a live event, and

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Featured Image for Why Ed Sheeran's $1,800 Ketchup Bottle Is His Best Collaboration Of The Summer (2) - Brittany Hodak

This article originally appeared on Forbes.com on August 19th, 2019. It’s been a pretty good summer for Ed Sheeran. He’s currently headlining the highest-grossing tour of

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What Does CX Mean?

In the world of online marketing, it’s likely that you’ve heard your fair share of buzzwords. One of these often-shared words is CX or customer

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Did you know that feeling unappreciated is the number-one reason customers switch service providers? Learn how to avoid common customer-service mistakes with my newsletter!