Retaining your existing customers is always more profitable than acquiring new customers. More and more companies are beginning to understand the value of investing in
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As any experienced businessperson knows, customers come from many channels. Some find your brand through a social media video, others through a live event, and
This article originally appeared on Forbes.com on August 19th, 2019. It’s been a pretty good summer for Ed Sheeran. He’s currently headlining the highest-grossing tour of
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When it comes to improving your brand’s customer experience, it helps to know the best path to take. Most customers know exactly what they want
Too many companies focus on their customer service goals but they fail to keep track of key metrics. While you might be able to recognize
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