My goal is to help YOU become more customer-centric, so I’ve made it super easy to access some of my top resources for improving your customer experience strategy.  Looking for something that’s not in this library? Shoot me an email if you have a suggestion for my next resource guide at

The SUPER Model Playbook

Now that you’ve heard all about the SUPER Model, it’s time to implement it into your business! This Playbook is filled with thought-provoking exercises that will help you master each step of my framework and get you on track to creating more superfans!

How To Write A Bio TO Attract Your Ideal Customers

Your bio plays a SUPER significant role in your customer experience. When prospects discover your website or online profile, they’re looking for a snapshot of who you are so they can decide if you’re the right person to help them reach their goals. This guide will help you craft a bio that will showcase your qualifications and expertise, introduce your uniqueness, and generate a warm lead in just a few sentences.

Creating Superfans Discussion Guide

Whether you’re reading my book with your entire department or with fellow leaders in a mastermind group, this guide will help spark conversations and reinforce the principles of my book.

An Introvert's Guide to Sales

Introverts are very strong leaders and salespeople, especially because they’re often great listeners. It’s all about using your strengths to your advantage and learning how to recharge. This guide is filled with tips to help you succeed in sales, even if you’re the most introverted person you know!


Learn from my personal journey as I share everything I wish I’d known before writing and launching my first book. This in-depth guide covers everything from pre-launch strategies to navigating the first six months post-release. 

Looking for even more fun stuff?!

Subscribe to the Creating Superfans podcast for weekly conversations with other Customer Experience experts!