brittany in the news
Bombshell Business Podcast
Amber Hurdle invited me on the Bombshell Business Podcast to discuss my five-part framework for creating superfans.
Triple Win Property Management Podcast
I joined the Second Nature property management community for a live session on how to improve customer experience for their residents.
Talking to cool people podcast
Jason Frazell called me the “Larry David of Customer Experience.” Hear our full conversation to find out why…
Johanna Buchweitz interviewed me on the Limitless Podcast to discuss how to take customers from apathy to advocacy.
Brittany hodak on the 5 things you need to be a highly effective public speaker
I had the pleasure of sitting down with Authority Magazine to talk about what led me to become a keynote speaker, the funniest mistake I made on stage, and my 5 tips for aspiring speakers.
How to turn your customers into lifelong advocates
On the Atlanta Small Business Network, I shared my do’s and don’ts for branding as well as my advice for aspiring entrepreneurs.
4 Ways to Promote Team Growth and Combat Burnout in a Remote World￼
If your workers have consistent learning opportunities, they will likely feel more engaged and valued in their jobs. Read my article for Thrive for more ways to combat burnout in a remote workplace.
Do you know how to create ‘superfans’ for your brand?
I had an awesome time speaking at Furniture Today’s Bedding Conference 2022! Read this article for a recap of my keynote presentation.
3 Positive Impacts That Purpose Can Have on Culture
Being able to articulate your brand’s purpose with words has never been as important as it is today. In this article, I outline three benefits of establishing a clearly defined purpose in your workplace.
how to revamp your company's culture during the great resignation
In this article, I share a few strategies for refining your business’s one-of-a-kind culture so that your employee are fulfilled throughout their employee lifecycle.
the influential personal brand podcast
I joined the Influential Personal Brand Podcast to discuss how any brand can borrow the same strategies that entertainers use for creating loyal fanbases and customers.
marketing insider group
In this article, Marketing Insider Group highlights 21 professional speakers – including yours truly! – that will rock your next marketing or leadership conference! 🎉
Improve your marketing roi with these books
Included in the Forbes list for top marketing books is Creating Superfans, which will be available on January 10, 2023!
3 Ways to Make the Most of Your Next Business Trip￼
Next time you travel for work, remember these steps to maximize your time and create a positive touchpoint with your customers.
how to improve employee retention in 2022
What are the best practices for retaining invaluable employees during 2022 and beyond? Read my article for Thrive to find out.
She Sells podcast
In this podcast, Elyse and I dive into the importance of origin stories, and how you need to think like a reality TV producer at times!
I’m a huge fan of giving personalized gifts, especially since ‘Personalization’ is one of the steps in my Superfan system. I was honored to chat about my entertainment background and the power of personalization with Dayspring Pens!
amplify to 7 figures podcast
I joined the Amplify To 7 Figures Podcast to discuss how to scale your business, build more revenue, and create superfans.
how to bolster employee retention during the great resignation
In this article, I share my 5 tips to bolster employee retention during the Great Resignation.
Want to improve your leadership in 2022? Do these 4 things.
Here are my 4 tips for improving your leadership skills and the overall employee experience.
we are all musicians now by Zack O'Malley Greenburg
I’m honored Zack chose to include me in his new book, We Are All Musicians Now. Read Chapter 3: Rise of the Superfan to learn about my background in the music and entertainment industry.
amplify to 7 figures podcast
I joined the Amplify to 7 Figures Podcast to discuss how to scale your business, build more revenue, and create superfans.
how to build resiliency into your workforce
I wrote this article for Thrive on how companies can become more resilient… not just for right now, but for any inevitable wave of disruption to come.
how to create a culture of appreciation at your office
When we express appreciation for our employees, we’re more likely to increase motivation, engagement, and satisfaction. I shared my 3 tips for building a culture of appreciation in this article for Thrive Global.
what does banking need more: Customer Experience or product innovation?
Joe Welu, CEO of Total Expert, asked four retail banking and marketing experts to debate the merits and roles of CX and product innovation in shaping banking’s future.
Digital Growth Institute Podcast
If the digital age has taught us anything, it’s that customer experience is a two-way street. Here, I sat down with Digital Growth Institute’s James Robert Lay to discuss the importance of customer appreciation and its role in long-term client relationships.
top 20 customer service speakers to hire for your next event
In this article, ReadWrite highlights 20 Customer Service speakers – including yours truly! Huge thanks to Brad Anderson for the shoutout! 🎉
the enlightened executive podcast
I believe that showing employees how their work matters is the first step to improving employee retention. Tune into this episode of The Enlightened Executive podcast to hear the advice I share with host, Susan Drumm.
banking on digital growth podcast
I joined the Banking on Digital Growth podcast with James Robert Lay to discuss superfans – and more importantly, how to win them for your financial brand.
4 steps to ace your next speaking engagement
In-person events are coming back, and virtual events aren’t slowing down either! Are you scheduled to be in front of an audience soon? If so, check out of four tips I shared with Thrive Global.
3 strategies for a successful move to hybrid work
Implementing a hybrid work style without sacrificing productivity, morale, or culture can be challenging. I shared my 3 tips for adopting a hybrid work environment in this article with Thrive Global.
fly the flag podcast
I joined the Fly the Flag podcast to chat about how brands can amplify the voice of their customers to grow their business.
5 CX Speakers You Should Follow in 2021
In this article, Marketing Insider Group highlights five professional speakers – including yours truly! – that are experts in helping companies build better customer relationships. Huge thanks to the Group’s Emma Bentley for the shoutout! 🎉
the CX Chronicles podcast
I joined the CX Chronicles Podcast to discuss one of my favorite topics – Employee Experience (EX). You’re never going to have better CX than EX. It starts with setting that example inside your organization first.
flip the switch podcast
In this episode of the Flip the Switch podcast, I talked about the future of collectibles, tailoring campaigns to niche audiences, overcoming apathetic fans, and much more!
Experience points game show
I had SO much fun on the Experience Points game show with Joey Coleman and Dan Gingiss! I played a CX edition of “Fact or Fiction” to raise money for my favorite charity.
Capturing meaningful, actionable customer feedback in real time
In this interview with Thrive Global, I chatted about the importance of superfans and the intrinsic link between customer experience and employee experience.
3 tips for helping pandemic-shocked employees stay engaged
With increased stress and uncertainty surrounding the COVID-19 pandemic, it’s more important than ever to prioritize the employee experience. In this article for Thrive Global, I shared my 3 tips to help your employees stay engaged during these times.
fresh takes podcast
In this episode of the Fresh Takes podcast, I chatted with Sue Woodard about the current customer experience trends and my new role at Experience.com.
The customer experience podcast
My good friend, Ethan Beute, invited me on his podcast to discuss my strategy for creating superfans. Plus, I talked about my time on Shark Tank!
Want to know how you can follow the ABCs to create superfans? Check out my conversation with Michael Hammond of NexLevel Advisors as we discuss marketing for businesses of all sizes and the impact customer experience has on long-term lending success.
Beyond 7 Figures
One of the biggest benefits of creating superfans is the business they generate for you when they share how awesome you are. Here, I met with Charles Gaudet for his Beyond 7 Figures podcast to explain how you can leverage your superfans to grow your revenue.
Eight Key Steps To Landing Your Product In A Major Retailer
The retail industry may be one of the hardest for large and small businesses owners to master, but, in many cases, the rewards are worth the hurdles it takes to get there. Here, I and the Young Entrepreneur Council share our insights into what steps businesses can take to make this goal a reality.
The WFG Insider Report
Superfandom is for all industries, and finance is no exception. Here, I met with Brian from Williston Financial Group to explain my methods for creating superfans and setting yourself apart from your competition through exceptional customer experiences.
11 Things No One Will Tell You About Success
Mortgage Marketing Expert
I’m all about marketing and customer service, but did you know I also regularly weigh in on how these topics impact lenders? Here, I met with Phil Treadwell to discuss the new generations homebuyers and their impact on mortgage marketing.
Happiness comes in many forms, but for me and personal development expert April Garcia, it’s entrepreneurship. In this episode of April’s PivotMe podcast, I break down my entrepreneurial journey and how I ended up as a keynotes speaker.
Four ways your business can draw value from — and add value to — the local community
10 Great Reasons To Hire A Business Coach For Yourself
As hard as we may try, business is always evolving and staying on top of those changes is tough. Plus, you don’t know what you don’t know. In this article, I and the other Young Entrepreneur Council members talk about how we solved this problem in our own businesses when we hired coaches.
jaffe juice tv
In this joint video and podcast, I meet with speaker and marketing expert Joseph Jaffe to discuss the importance of serving your existing customers during tough times, including the financial fallout of the coronavirus pandemic.
The Music Biz 101 & More Podcast
One of my greatest passions has always been music. Here, I discuss marketing, cold calls, and exceptional customer service in the music industry specifically, along with William Paterson University’s Dr. Stephen Marcone and Professor David Kirk Philp.
beyond the loan
Creating superfans is important in any industry, including real estate. In this podcast, I meet with members of mortgage industry innovator loanDepot to discuss marketing, branding, manufactured honesty, and why you shouldn’t always follow trends in social media when it comes to real estate.
The Insomnicat Media Podcast
What exactly is a superfan? And isn’t that the same as a follower? In this podcast, I met with the Insomnicat Media team to answer this question and explain the difference between “superfans” and “followers” when it comes to growing your marketing efforts.
24 Top Virtual Keynote Speakers
Virtual speaking has exploded in popularity, leading many experts to choose virtual events rather than live ones. Here, thanks to the team at Digital Market News, I was highlighted as one of the top virtual speakers of 2020!
Want To Attract (And Keep) The Right Clients? Try These 10 Strategies
The b CAUSE podcast
What makes a superfan and how do you create one in your own business? Here, I meet with Erin Hatzikostas to talk about the basics of the “superfans system,” how you can create fans for your business, and how they can propel you to success.
The Brian Covey Show
Join me (virtually) as I meet with Brian Covey to explain my W.A.V.E. checklist for creating superfans, the cheapest and quickest way to acquire new customers, and why human interaction and connection should remain at the forefront in an increasingly digital world.
10 pieces of advice to build strong careers and thriving businesses
Taylor Swift Fans Go Crazy Over 'Lover' in Album's First Week Out
Taylor Swift fans are loving ‘Lover.’ The singer’s seventh studio album reportedly accounted for 27% of all U.S. album sales in its first official week. Here, I talk to Cheddar about Swift’s physical, streaming, and digital sales.
12 Best Motivational Speakers to Capture Your Audience
Thanks to Under30CEO.com for naming me one of 2019’s 12 most inspiring motivational speakers!
This Is Probably (Exactly) How Taylor Swift’s ‘Lover’ Album Leaked Early
How do albums, in this case Taylor’s, *actually* end up on the internet early? While I was with The Superfan Company, I worked with Taylor and her team on the launch of the Red album, so I explain here how this probably went down.
Music Biz 2019 Highlights: Hayley Quizzed Zane, Def Jam's New Chapter & The Orchard's Rise
I was thrilled to interview music industry icon Richard Gottehrer for a keynote at 2019’s Music Biz conference — and even more excited with Billboard recognized it as one of the five best moments from a week filled with highlights.
How to Create Super Fans with Brittany Hodak - mortgage coach
Reputation and redemption: Taylor Swift returns to poppy form, but the bar is set high for her new music
Thanks to Deana Sumanac-Johnson for inviting me to weigh in on Taylor Swift’s latest reinvention. Here, I share my thoughts on superfandom and #Swifties, including, “[Taylor] is an absolute wizard at creating experiences for her fans. The thing that you’ve got to do is connect your story to the stories of people you’re trying to reach. And there’s no one who does that better than Taylor Swift.”
Brittany Hodak to headline 2019 engage.marketing event
Brittany Announced As Keynote Speaker For HousingWire's 2019 engage.marketing Event
“To succeed in today’s purchase market, lenders need to create meaningful, authentic connections with consumers at every stage of their home-buying journey…To that end, we’re very excited to announce our 2019 keynote speaker: award-winning entrepreneur and loyalty guru Brittany Hodak.”
How Individual Motivational Guest Speakers Can Educate You in 2019
Entrepreneur Names Brittany One Of 2019's Most Inspiring Speakers
Thanks for these kudos from Entrepreneur as they urge meeting professionals to hire me “if you want your next event to be amazing and unforgettable,” noting my reputation for creating loyal fans for clients and a resume including work for the likes of Walmart, Katy Perry, Amazon, and dozens more.
let's collaborate for your next event!
In order to provide five-star service to each client before, during, and after every event, I only accept 25 invitations to speak per year. Extend an invitation below!
Or Call (646) 812-5801