brittany in the news

dayspring pens

december 2021

I’m a huge fan of giving personalized gifts, especially since ‘Personalization’ is one of the steps in my Superfan system. I was honored to chat about my entertainment background and the power of personalization with Dayspring Pens!

amplify to 7 figures podcast

december 2021

I joined the Amplify To 7 Figures Podcast to discuss how to scale your business, build more revenue, and create superfans. 

how to bolster employee retention during the great resignation

december 2021

When building my business, I knew it was going to be important to build a high-quality employee experience. Creating happy, loyal employees is the key to business success because retention is the key to business success. In this article, I share my 5 tips to bolster employee retention during the Great Resignation. 

we are all musicians now by Zack O'Malley Greenburg

december 2021

I’m honored Zack chose to include me in his new book, We Are All Musicians Now. Read Chapter 3: Rise of the Superfan to learn about my background in the music and entertainment industry. 

how to build resiliency into your workforce

november 2021

It’s been almost two years since the pandemic completely disrupted the way we work, and yet some companies are still trying to adapt and battle the Great Resignation. I wrote this article for Thrive on how companies can become more resilient… not just for right now, but for any inevitable wave of disruption to come.

how to create a culture of appreciation at your office

november 2021

When we express appreciation for our employees, we’re more likely to increase motivation, engagement, and satisfaction. Consistent recognition throughout the entire employee lifecycle reminds your reports of your commitment to their growth and can significantly improve employee experience and retention. I shared my 3 tips for building a culture of appreciation in this article for Thrive Global.

what does banking need more: Customer Experience or product innovation?

november 2021

Joe Welu, CEO of Total Expert, asked four retail banking and marketing experts to debate the merits and roles of CX and product innovation in shaping banking’s future. Read my argument to learn why financial institutions must make a measured commitment to customer centricity.

the enlightened executive podcast

october 2021

I believe that showing employees how their work matters is the first step to improving employee retention. Tune into this episode of The Enlightened Executive podcast to hear the advice I share with host, Susan Drumm. 

top 20 customer service speakers to hire for your next event

october 2021

In this article, ReadWrite highlights 20 Customer Service speakers – including yours truly! Huge thanks to Brad Anderson for the shoutout! 🎉

banking on digital growth podcast

october 2021

I joined the Banking on Digital Growth podcast with James Robert Lay to discuss superfans – and more importantly, how to win them for your financial brand. 

4 steps to ace your next speaking engagement

september 2021

In-person events are coming back, and virtual events aren’t slowing down either! Are you scheduled to be in front of an audience soon? If so, check out of four tips I shared with Thrive Global.

3 strategies for a successful move to hybrid work

august 2021

Implementing a hybrid work style without sacrificing productivity, morale, or culture can be challenging. I shared my 3 tips for adopting a hybrid work environment in this article with Thrive Global.

fly the flag podcast

july 2021

I joined the Fly the Flag podcast to chat about how brands can amplify the voice of their customers to grow their business.

5 CX Speakers You Should Follow in 2021

July 2021

In this article, Marketing Insider Group highlights five professional speakers – including yours truly! – that are experts in helping companies build better customer relationships. Huge thanks to the Group’s Emma Bentley for the shoutout! 🎉

the CX Chronicles podcast

july 2021

I joined the CX Chronicles Podcast to discuss one of my favorite topics – Employee Experience (EX). You’re never going to have better CX than EX. It starts with setting that example inside your organization first. 

flip the switch podcast

july 2021

In this episode of the Flip the Switch podcast, I talked about the future of collectibles, tailoring campaigns to niche audiences, overcoming apathetic fans, and much more!

Experience points game show

may 2021

I had SO much fun on the Experience Points game show with Joey Coleman and Dan Gingiss! I played a CX edition of “Fact or Fiction” to raise money for my favorite charity. 

Capturing meaningful, actionable customer feedback in real time

may 2021

In this interview with Thrive Global, I chatted about the importance of superfans and the intrinsic link between customer experience and employee experience. Huge thanks to Serenity Gibbons for the opportunity!

3 tips for helping pandemic-shocked employees stay engaged

february 2021

With increased stress and uncertainty surrounding the COVID-19 pandemic, it’s more important than ever to prioritize the employee experience. In this article for Thrive Global, I shared my 3 tips to help your employees stay engaged during these times. 

fresh takes podcast

february 2021

In this episode of the Fresh Takes podcast, I chatted with Sue Woodard about the current customer experience trends and my new role at 

The customer experience podcast

february 2021

My good friend, Ethan Beute, invited me on his podcast to discuss my strategy for creating superfans. Plus, I talked about my time on Shark Tank!

Eight Key Steps To Landing Your Product In A Major Retailer

November 2020

The retail industry may be one of the hardest for large and small businesses owners to master, but, in many cases, the rewards are worth the hurdles it takes to get there. Here, I and the Young Entrepreneur Council share our insights into what steps businesses can take to make this goal a reality.

11 Things No One Will Tell You About Success

October 2020

We all know the textbook definitions of success, but what about the personal ones? In this article, the Young Entrepreneur Council and I share our stories of what we were never told about success and how it affected us, personally and professionally.

How To Scale A Service-Based Business: Eight Top Tips

October 2020

Starting a business may seem straightforward enough, from the outside, but once you do, it quickly becomes clear that growing your business is a whole other challenge. Here, learn how I and my fellow Young Entrepreneur Council members tackled that challenge in our own businesses.

Four ways your business can draw value from — and add value to — the local community

October 2020

Even the largest businesses benefit from relationships with their local communities. Here, Nashville Business Journal asked me and my fellow members of the NBJ Leadership Trust how they recommend staying relevant locally while providing regional or national value.

10 Great Reasons To Hire A Business Coach For Yourself

October 2020

As hard as we may try, business is always evolving and staying on top of those changes is tough. Plus, you don’t know what you don’t know. In this article, I and the other Young Entrepreneur Council members talk about how we solved this problem in our own businesses when we hired coaches.

24 Top Virtual Keynote Speakers

July 2020

Since the coronavirus lockdown at the beginning of 2020, virtual speaking has exploded in popularity, leading many experts to choose virtual events rather than live ones. Here, thanks to the team at Digital Market News, I was highlighted as one of the top virtual speakers of 2020! 

Want To Attract (And Keep) The Right Clients? Try These 10 Strategies

July 2020

Having the right clients can make all the difference in your business’s success. In this article, Forbes asks me and the other members of the Young Entrepreneur Council how we’ve managed to attract and retain the right clients in our rosters.

10 pieces of advice to build strong careers and thriving businesses

October 2019

Markets, technology and workplaces may change, but there are certain ideas and practices that are always a part of a successful business or career. Here, 10 members of the Nashville Business Journal Leadership Trust share the advice they have found the most valuable in their professional lives (including me!).

Taylor Swift Fans Go Crazy Over 'Lover' in Album's First Week Out

September 2019

Taylor Swift fans are loving ‘Lover.’ The singer’s seventh studio album reportedly accounted for 27% of all U.S. album sales in its first official week. Here, I talk to Cheddar about Swift’s physical, streaming, and digital sales.

12 Best Motivational Speakers to Capture Your Audience

May 2019

Thanks to for naming me one of 2019’s 12 most inspiring motivational speakers! Among other things, author Kimberly Zhang writes, “If booked for your event, you can expect Brittany to be engaging, enthusiastic, and full of energy. Best of all, the audience will leave with realistic advice they can implement immediately.”

This Is Probably (Exactly) How Taylor Swift’s ‘Lover’ Album Leaked Early

August 2019

How do albums, in this case Taylor’s, *actually* end up on the internet early? While I was with The Superfan Company, I worked with Taylor and her team on the launch of the Red album, so I explain here how this probably went down.

Music Biz 2019 Highlights: Hayley Quizzed Zane, Def Jam's New Chapter & The Orchard's Rise

May 2019

I was thrilled to interview music industry icon Richard Gottehrer for a keynote at 2019’s Music Biz conference — and even more excited with Billboard recognized it as one of the five best moments from a week filled with highlights.

How to Create Super Fans with Brittany Hodak - mortgage coach

May 2019

In this interview, Dave Savage and I talk about how to treat customers at every stage of the superfan funnel in this fun video for the Mortgage Coach community.

Reputation and redemption: Taylor Swift returns to poppy form, but the bar is set high for her new music

April 2019

Thanks to Deana Sumanac-Johnson for inviting me to weigh in on Taylor Swift’s latest reinvention. Here, I share my thoughts on superfandom and #Swifties,  including, “[Taylor] is an absolute wizard at creating experiences for her fans. The thing that you’ve got to do is connect your story to the stories of people you’re trying to reach. And there’s no one who does that better than Taylor Swift.”

Brittany Hodak to headline 2019 event

Brittany Announced As Keynote Speaker For HousingWire's 2019 Event

“To succeed in today’s purchase market, lenders need to create meaningful, authentic connections with consumers at every stage of their home-buying journey…To that end, we’re very excited to announce our 2019 keynote speaker: award-winning entrepreneur and loyalty guru Brittany Hodak.”

How Individual Motivational Guest Speakers Can Educate You in 2019

Entrepreneur Names Brittany One Of 2019's Most Inspiring Speakers

Thanks for these kudos from Entrepreneur  as they urge meeting professionals to hire me “if you want your next event to be amazing and unforgettable,” noting my reputation for creating loyal fans for clients and a resume including work for the likes of Walmart, Katy Perry, Amazon, and dozens more.

let's collaborate for your next event!

In order to provide five-star service to each client before, during, and after every event, I only accept 25 invitations to speak per year. Extend an invitation below!

Or Call (646) 812-5801

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