I teach everyone in organizations what they can do to turn customers into superfans.

Signature Speaking Topics

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Topic #1

Experience is Everything & Everything is Experience

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Topic #2

From Commodity to Category of One

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Topic #3

The Intersection of AI and CX

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Topic #1

Experience is Everything & Everything is Experience

How Sales Leaders Can Turn Prospects Into Superfans

FOR GENERAL SESSIONS/ENTIRE ORGANIZATIONS
topic overview:

This keynote is tailored for sales leaders seeking to enhance their customer experience strategies to drive loyalty and advocacy. I’ll delve into actionable insights on how to foster deeper connections with customers, ultimately turning them into passionate superfans who champion your brand.

audience takeaways:

On average, companies that invest in improving their customer experience see a

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0 %
improvement in customer retention
0 %
improvement in customer satisfaction
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0 %
increase in cross-selling and up-selling
source: keap

topic #2

From Commodity to Category of One:

How Sales Leaders Can Turn Prospects Into Superfans

FOR SALES TEAMS/SALES RALLIES/DIRECT SELLING
topic overview:

This keynote is tailored for sales leaders seeking to enhance their customer experience strategies to drive loyalty and advocacy. I’ll delve into actionable insights on how to foster deeper connections with customers, ultimately turning them into passionate superfans who champion your brand.

audience takeaways:

“Top customer experience speaker for 2024”

Customer Think

“A powerhouse customer experience speaker whose expertise isn't just surface-level”

Inc White

“Game-changing customer experience speaker”

Digital Marketing News

topic #3

The Intersection of AI and CX

How Sales Leaders Can Turn Prospects Into Superfans

FOR FUTURE-FOCUSED LEADERS
topic overview:

This keynote is tailored for sales leaders seeking to enhance their customer experience strategies to drive loyalty and advocacy. I’ll delve into actionable insights on how to foster deeper connections with customers, ultimately turning them into passionate superfans who champion your brand.

audience takeaways:

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