Trusted By
"Brittany took our event to the next level!
When she spoke, you could actually see agents' wheels turning. They were frantically jotting notes, engaged and entertained. Her workshop with our agents in the morning was one of my favorite sessions at the entire event."
Spyglass Realty
- Sunny Tracey,
"Nobody wanted to miss a moment!
Brittany kept the audience hooked with a roundtable challenge that sparked 100% participation. Brittany’s ability to break down examples of great service, and what that means for both the consumer and the brand, challenged attendees to rethink their approach to customer experience."
Franchise Media Update
- Cindy Cruz,
"Brittany was an exceptional speaker!
She was completely engaging, shared relatable stories, and wove in many points that connected to our business. She is interactive with her use of the Menti tool, which will help us take the discussion further in our business.”
Stop & Shop
- Frank Neely,
"Brittany's presentation was unforgettable!
Her book, Creating Superfans, struck a chord with our franchisees. Our franchisees still discuss her insights a year later. Brittany effortlessly connected with everyone she met, leaving a lasting impression.”
Mathnasium
- Armany Mathias,
“I can't say enough good things about Brittany!
Her Superfans Workshop proved to be an incredible investment, as the team loved it and it was the highlight of the day. Thanks for sharing so many impactful ideas and making us a better organization!”
Oyler Hines Group of Coldwell Banker Realty
- Michael Hines,
“Hands down the best speaker that I have worked with.
It was clear that she did research on our company. The audience loved her storytelling and are still talking about creating superfans months after experiencing her presentation.”
Eat'n Park Hospitality Group
- Carlye Henderson,
"Brittany's workshops were engaging and impactful.
Her likable and relatable demeanor resonated deeply with the attendees. Brittany inspired the franchisees with fresh ideas and perspectives, leaving them motivated and excited about their business!”
Rhea Lana's Franchise Systems
- Beth Phillips,
Featured In
She has worked alongside some of the world’s biggest brands and entertainers, including Walmart, Disney, Katy Perry, and Dolly Parton.
She is the former Chief Experience Officer of Experience.com and scaled an entertainment startup to eight figures before exiting, selling millions of units of exclusive products at Walmart in the meantime.
She is a best-selling author obsessed with helping companies transform from commodity providers into categories of one.
As a Customer Experience Keynote Speaker, Brittany has delivered keynotes and trainings to hundreds of companies across the globe.
More About Brittany
About
Brittany
“Top customer experience speaker for 2024”
“Game-changing customer experience speaker”
“A powerhouse customer experience speaker.”
Keynotes
CX drives every part of your organization. These programs teach every team member how THEY can create superfans.
The Future of Customer Experience
FOR FUTURE-FOCUSED LEADERS:
FOR SALES TEAMS or ENTREPRENEURS:
From Commodity to Category of One
CX drives every part of your organization. These programs teach every team member how THEY can create superfans.
FOR GENERAL SESSIONS:
Creating Superfans
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Signature
You create superfans by being so good that people can’t help but talk about you. Our digital world makes it almost impossible for remarkable products and services to go unnoticed for long.
The experience customers have with your brand is the most important competitive advantage you have at your disposal. When you get it right, it’s the hardest thing for competitors to copy.
While it’s true that someone can have an affinity for your brand without first being a customer, feedback is far more meaningful from someone who has gone through a transaction with you.
Customer or Stakeholder
Advocating on Your Behalf
Delighted by the Experience
A Superfan is a customer or stakeholder who is so delighted by their experience with a brand, product, or service that they become an enthusiastic advocate. Let's break down each of the three components:
Superfan?
What is a
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Best-Selling Author
2023 Outstanding Works of Literature Book of the Year!
USA Today called the book “a powerful guide for any leader looking to create unparalleled customer experiences” and Forbes said, “If you have customers, you need this book. Period.”
Read the Book
Let's
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