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about brittany
As a Customer Experience Keynote Speaker, Brittany has delivered keynotes and trainings to hundreds of companies across the globe.
She has worked alongside some of the world’s biggest brands and entertainers, including Walmart, Disney, Katy Perry, and Dolly Parton.
She is the former Chief Experience Officer of Experience.com and scaled an entertainment startup to eight figures before exiting, selling millions of units of exclusive products at Walmart in the meantime.
She is a best-selling author obsessed with helping companies transform from commodity providers into categories of one.
more about brittany
“Top customer experience speaker for 2024”
“Game-changing customer experience speaker”
“A powerhouse customer experience speaker whose expertise isn't just surface-level.”
Signature Keynotes
CX drives every part of your organization. These programs teach every team member how THEY can create superfans.
CX drives every part of your organization. These programs teach every team member how THEY can create superfans.
FOR GENERAL SESSIONS/ENTIRE ORGANIZATIONS:
Creating Superfans
FOR FUTURE-FOCUSED LEADERS:
The Future of Customer Experience
FOR SALES TEAMS/ENTREPRENEURS:
From Commodity to Category of One
EXPLORE KEYNOTES
You create superfans by being so good that people can’t help but talk about you. Our digital world makes it almost impossible for remarkable products and services to go unnoticed for long.
Advocating on Your Behalf
03
The experience customers have with your brand is the most important competitive advantage you have at your disposal. When you get it right, it’s the hardest thing for competitors to copy.
Delighted by the Experience
02
While it’s true that someone can have an affinity for your brand without first being a customer, feedback is far more meaningful from someone who has gone through a transaction with you.
Customer or Stakeholder
01
A superfan is a customer or stakeholder who is so delighted by their experience with a brand, product, or service that they become an enthusiastic advocate. Let's break down each of the 3 components:
Superfan?
What Is A
best-selling author
2023 Outstanding Works of Literature Book of the Year!
USA Today called the book “a powerful guide for any leader looking to create unparalleled customer experiences” and Forbes said, “If you have customers, you need this book. Period.”
READ THE BOOK
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