Sunny Tracey, Executive Producer, Realty Hack Summit
"Brittany took our event to the next level! When she spoke, you could actually see agents' wheels turning. They were frantically jotting notes, engaged and entertained."
Jerry Koutavas, President, The ASCII Group
"Brittany made the journey of understanding the building blocks of customer experience into something that most of our attendees will now hold on to and recognize in their day-to-day life."
Kelly Roy Meyers, President, Nashville Market for cityCURRENT
"Brittany Hodak is one-in-a-million! She has everything you need to make your meeting or event “5 star” worthy. Book Brittany — you’ll be a superfan!”
Armany Mathias, Sr. Director of Learning, Mathnasium
“Brittany's presentation was unforgettable. Our franchisees still discuss her insights a year later. Brittany effortlessly connected with everyone she met, leaving a lasting impression.”
Beth Phillips, COO, Rhea Lana's Franchise Systems, Inc.
"Brittany's keynote speech and workshop sessions were both engaging and impactful. Brittany inspired the franchisees with fresh ideas and perspectives, leaving them motivated and excited about the future of their business!”
As a Customer Experience Keynote Speaker, Brittany has delivered keynotes and trainings to hundreds of companies across the globe.
She has worked alongside some of the world’s biggest brands and entertainers, including Walmart, Disney, Katy Perry, and Dolly Parton.
She is the former Chief Experience Officer of Experience.com and scaled an entertainment startup to eight figures before exiting, selling millions of units of exclusive products at Walmart in the meantime.
She is a best-selling author obsessed with helping companies transform from commodity providers into categories of one.
Delighted by the Experience
Customer or Stakeholder
While it’s true that someone can have an affinity for your brand without first being a customer, feedback is far more meaningful from someone who has gone through a transaction with you.
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The experience customers have with your brand is the most important competitive advantage you have at your disposal. When you get it right, it’s the hardest thing for competitors to copy.
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Advocating on Your Behalf
You create superfans by being so good that people can’t help but talk about you. Our digital world makes it almost impossible for remarkable products and services to go unnoticed for long.
USA Today called the book “a powerful guide for any leader looking to create unparalleled customer experiences” and Forbes said, “If you have customers, you need this book. Period.”