Supercharge Your Customer Experience With These FREE Guides

This discussion guide will help spark conversations and reinforce principles of Creating Superfans. 

Creating Superfans Book Club Guide

Unlock my top questions to hire truly customer-centric talent on your team.

10 Interview Questions to Identify SUPER Candidates

Implement the SUPER Model framework into your business with engaging prompts and activities for each pillar.

Understand how your introverted nature can be your biggest superpower, especially if you're in a customer-facing role.

An Introvert's Guide to Sales

The SUPER Model Playbook

Learn from my experience as a first-time author. What worked? What didn't work?

Scripts for Asking for Referrals

Everything I Wish I'd Known Before Writing & Launching My First Book

Get proven, customizable scripts to confidently ask for referrals and grow your business with ease.

Learn from my experience as a first-time author. What worked? What didn't work?