Meeting Professionals!

Welcome, 

You may use any of the language, links, or images on this page before or during an engagement to promote an appearance. Of course I’m always happy to send customized assets, including personalized videos. Please reach out with any additional requests, and don’t hesitate to let me know how I can make your job easier.

My mission is to make you a superfan of working with me, which means making your life as simple as possible leading up to our time together!

Book Brittany

Long Bio

Brittany Hodak is an award-winning author, entrepreneur, and customer experience expert who helps businesses turn customers into superfans. Her SUPER Model™ framework has empowered thousands of organizations’ employees to transform customers’ apathy into advocacy.

When her debut book, Creating Superfans, was released, Forbes declared: “If you have customers, you need this book. Period.” A recognized authority on customer experience, Brittany has authored more than 350 articles for top media outlets, including Success, Adweek, and Inc.

As an entrepreneur, Brittany founded and scaled an entertainment agency to eight figures, collaborating with global icons including KISS, Taylor Swift, and Dolly Parton. She created 250 unique collectibles, which collectively sold over 10 million copies worldwide and won dozens of awards. Her work even landed her on Shark Tank, where she received four investment offers.

Brittany’s agency clients included Walmart, Disney, Amazon, and Johnson & Johnson, among other Fortune 100 brands. She was the first Chief Experience Officer at Experience.com and previously led marketing initiatives at Sony Music.  

Brittany’s high-energy keynotes blend research-backed insights, compelling storytelling, and real-world applications to inspire attendees at every level of an organization to leverage customer experience as their ultimate competitive advantage.

Her deep pre-event customization and interactive delivery ensure that no two keynotes are alike—yet every one is memorable, actionable, and fun. That’s why organizations including American Express, Keller Williams, Mathnasium, PURE Insurance, and PrimeLending have invited her back to speak time and time again.





Short Bio

Brittany Hodak is an award-winning entrepreneur, author, and customer experience speaker who helps businesses turn customers into superfans. She’s delivered keynotes to hundreds of organizations around the world, including American Express, Benihana, and Keller Williams. Her trademark SUPER Model™ framework has empowered teams in every industry to transform customer apathy into advocacy. 

A former Chief Experience Officer at Experience.com and co-founder of The Superfan Company, Brittany has worked with beloved brands and entertainers like Walmart, Katy Perry, and Dolly Parton. When her debut book, Creating Superfans, was released, Forbes declared: “If you have customers, you need this book. Period.”

Stage Intro

Note: “Hodak” rhymes with “Kodak.”

Brittany Hodak is an award-winning entrepreneur, author, and customer experience speaker who has delivered keynotes across the globe to organizations including American Express and the United Nations.

She has worked with some of the world’s biggest brands and entertainers, including Walmart, Disney, Katy Perry, Dolly Parton, and many more. When her first book, Creating Superfans, was released, Forbes said, “If you have customers, you need to read this book. Period.” Please help me welcome to the stage, Brittany Hodak!

AV Needs

Brittany will run her presentation from Mentimeter, a web-based presentation platform that allows for real-time audience participation. All you’ll need is an internet connection (hardwired is preferred, but not required).

The Mentimeter slides can be run full-screen from any web browser on your house computer. Brittany will advance the slides from the stage using the client’s advancer/clicker (many event planners have the PerfectCue advancer, which works great).

The slides do not contain audio or video. Brittany can send a collaboration link to the Mentimeter presentation one week before the event, or a mock one sooner if your AV team requires. Scroll down to see what Mentimeter looks like, and download this Mentimeter FAQ to share with your AV team.

Brittany prefers a confidence monitor on stage if possible. Her preferred microphone options are countryman or lavalier.

See Mentimeter In Action

More questions about Mentimeter? Download this FAQ and share it with your AV Team!

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Book Images

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