BOOK BRITTANY
EXPLORE SPEAKING TOPICS
I teach everyone in organizations to turn customers into superfans.
I teach everyone in organizations to turn customers into superfans.
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Creating Superfans
How to Boost Your Reputation, Referrals, and Revenue
How AI Is (And Isn’t) Transforming CX
How to turn customers into lifelong advocates
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The Future of Customer Experience
From Commodity to Category of One
Explore topic
Explore topic
Explore topic
Signature Speaking Topics
Brittany teaches people to turn customers into superfans. Below are her most-requested keynotes, each optimized with carefully-curated examples and takeaways designed to best resonate with specific audiences.
How to Turn Customers Into Lifelong Advocates
Why superfans are the key to thriving businesses now and in the future
TOPIC OVERVIEW:
audience takeaways:
FOR GENERAL SESSIONS/ENTIRE ORGANIZATIONS
How to consistently elevate ordinary customer moments into extraordinary ones
Why the best marketing on the planet doesn’t cost anything
We’re living in an Experience Economy. Customer experience, or CX, drives over two-thirds of customer loyalty; that’s more than brand and price combined. This keynote shows why every member of a team is in the Experience Department and offers a memorable, proven five-step framework to attract — and keep! — superfan customers.
Creating Superfans
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42%
33%
32%
On average, companies that invest in improving their customer experience see a:
improvement in customer retention
improvement in customer satisfaction
increase in cross-selling and up-selling
source: keap
How AI Is (And Isn't) Transforming CX
TOPIC OVERVIEW:
audience takeaways:
FOR FUTURE-FOCUSED LEADERS
Which tasks they should never perform again without AI, period
How to use AI to better predict customer and employee needs and behaviors
How to use AI to enable hyper-personalized interactions for their customers immediately
It’s not a matter of if your customers’ expectations will demand more generative AI solutions for CX, but when and how. In this interactive and eye-opening keynote packed with case studies and hyper-actionable tips, Brittany sheds light on how AI will (and won’t) fundamentally transform customer, employee, and executive experience.
The Future of Customer Experience
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“Top customer experience speaker for 2024”
“Game-changing customer experience speaker”
“A powerhouse customer experience speaker whose expertise isn't just surface-level.”
How to Immediately Boost Your Reputation, Referrals, and Revenue
What to change today to immediately improve sales performance future
TOPIC OVERVIEW:
audience takeaways:
FOR SALESPEOPLE, SALES LEADERS, AND ENTREPRENEURS
How to make commodity factors like pricing and timing much less relevant to customers
Why the most effective sales tool in human history has worked for millennia
Why should your prospects choose your choice over every other available option? If you can’t answer that question clearly and confidently, prospective customers definitely won’t be able to. Brittany talks closing deals with Walmart, Disney, Dolly Parton, and many more to help sales professionals answer a potentially-billion-dollar question: Why do you deserve superfans?
From Commodity to Category of One
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