This article originally appeared on ThriveGlobal.com on November 23rd, 2020. Considering everything happening in the world, empathy has never been more important. Amid a global
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This article originally appeared on ThriveGlobal.com on November 9th, 2020. Asking for help is difficult for anyone, but it’s even harder for leaders. When you’re
When you think about client engagement, did you know that increasing customer retention rates by 5% has been proven to increase profits from 25% to
Regardless of how great you are at a job, you — or someone who works for you — will, at some point, stumble. It’s inevitable.
Rather than kick off this blog with business, let’s get personal for a moment, and think about your best friend. If they told you they
In any business, creating a culture of superfandom – and improving your average customer experience – first comes from making people feel welcomed. It sounds
What do you think of when you hear the word “wave?” Maybe you’re a sports fan, and it conjures memories of jumping up and down
Five years ago today, I was anxiously awaiting the airing of my appearance on ABC’s hit series Shark Tank. My co-founder Kim and I hadn’t seen a final
I’m asked from time to time what advice I would give my younger self. My response to this inquiry from Nashville Business Journal sums it up pretty well (excerpt
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When it comes to improving your brand’s customer experience, it helps to know the best path to take. Most customers know exactly what they want
Too many companies focus on their customer service goals but they fail to keep track of key metrics. While you might be able to recognize
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