Transform Your Insurance Business with Unforgettable Customer Experience
trusted by:
- Gregor Nelson,
"Above and beyond!"
“We have hired Brittany three times, which is rare for us to do with a speaker. We have also purchased her Six Weeks to Superfans Masterclass for our entire company to introduce her ideas at scale. She has always found ways to go above and beyond for us in our work together.”
PURE Insurance
57%
6.8%
62%
When experience falls short, price becomes the deciding factor
of auto insurance customers actively shopped for a new plan in 2024— the highest rate ever recorded.
of homeowners are shopping for new insurance policies — a record high.
of independent agents are proactively shopping ahead for clients more now than they were in 2022.
sources: J.D. Power 2024 U.S. Home Insurance Study, J.D. Power 2025 U.S. Insurance Digital Experience Study, J.D. Power 2024 U.S. Independent Agent Satisfaction Study
58%
of insured adults say they have experienced a problem using their health insurance in the past year.
Source: KFF Survey of Consumer Experiences with Health Insurance
How do you make the experience so exceptional your customers never consider shopping around?
In insurance, your rates aren’t always in your control — but the experience you deliver is. When policies feel complex and interchangeable, the way you show up matters more than ever.
That’s where Brittany Hodak comes in. Whether you’re in home, auto, life, health, or commercial lines, Brittany helps teams shift the focus from policies to people — from transactions to lasting trust.
Her SUPER Model™ framework equips employees at every level to foster genuine relationships, show up with intentionality at key moments, and create the kind of standout experiences that turn policyholders into passionate advocates — helping your brand become a category of one.
Turn Policyholders Into Your Strongest Growth Engine
Speaking Topics
topic #2
How to Boost Your Reputation, Referrals, and Revenue
How AI Is (And Isn’t) Transforming CX
The Future of Customer Experience
From Commodity to Category of One
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Brittany teaches people to turn customers into superfans. Below are her most-requested keynotes, each optimized with carefully-curated examples and takeaways designed to best resonate with insurance professionals.
Explore Topic
How to turn Customers into lifelong advocates
Creating Superfans
Explore Topic
Topic #1
Topic #3
Topic #1
Creating Superfans
How to Turn Policyholders Into Lifelong Advocates
FOR GENERAL SESSIONS
Keynote Overview
In a crowded, price-sensitive market, the providers who win are the ones who deliver seamless, trust-building experiences across the entire policyholder journey.
This keynote shows why every team member plays a critical role in creating superfans. Brittany shares her five-part SUPER Model™ for creating standout service moments that turn one-time customers into lifelong superfans who renew, refer, and advocate.
Audience Takeaways:
How to stand out in a commoditized market by building trust with policyholders
Strategies to reduce friction and simplify claims, renewals, and communication
Why creating superfans is the most effective long-term growth strategy
“Top customer experience speaker for 2024”
“Game-changing customer experience speaker”
“A powerhouse customer experience speaker.”
Topic #2
The Future of Customer Experience
How AI Is (And Isn't) Transforming CX
FOR FUTURE-FOCUSED LEADERS
Keynote Overview
In this interactive and insightful keynote, Brittany explores how AI is transforming policyholder interactions, streamlining service, and enhancing team efficiency.
Packed with real-world examples and actionable tips, this session reveals how AI can improve the customer and employee experience across sales, claims, and service — while highlighting the potential pitfalls that could erode trust if left unchecked.
Audience Takeaways:
How to leverage AI to automate routine tasks and boost productivity in your daily workflow.
Practical strategies for integrating AI into your business without losing the personal touch.
How to use AI to better predict customer and employee needs and behaviors
See How Brittany's SUPER Model Applies to the Insurance Industry
In this exclusive bonus video from her Six Weeks to Superfans Masterclass, Brittany shares how insurance teams can stand out in a price-driven market, build deeper customer relationships, and create superfans who renew, refer, and advocate.
If you’re excited to take the next step, you can enroll in the full Six Weeks to Superfans Masterclass today.
Whether you're in sales, claims, support, or leadership, this course will help you build unforgettable experiences across the entire policyholder journey.
If you have a team of 10+, fill out a quick form to get group pricing and bonus resources from Brittany.
I’m Ready to Enroll!
Team Pricing, Please!
Topic #3
From Commodity to Category of One
How to Immediately Boost Your Reputation, Referrals, and Revenue
FOR SALESPEOPLE/SALES LEADERS
Keynote Overview
Why should a customer choose your agency, team, or carrier over any other option? If you can’t answer that clearly and confidently, they’ll go with someone who can.
In this dynamic keynote, you’ll learn how to build trust, humanize your sales process, and create loyalty that lasts beyond price comparisons — turning policyholders into superfans who renew, refer, and advocate for your brand.
Audience Takeaways:
The key to turning satisfied policyholders into your best marketing asset
How to make price and coverage feel secondary to connection and trust
What to change right now to improve long-term sales and retention