We did it! Fifty-two episodes of customer experience tips and ideas!
As I look back on Season 1 of The SUPER AMAZING Show, I’m incredibly grateful for everyone who allowed us to be a part of your 2024. Whether you tuned in weekly or binged a few episodes here and there, THANK YOU for following along and committing to improving your customer and employee experience.
Now that the first season has wrapped, I’ve taken some time to reflect on the episodes that stood out as the most impactful. If you’re new to the series or revisiting some of our highlights, these episodes offer actionable advice to take your customer experience to the next level.
Episode 10: A Simple Way to Measure CX
Measuring customer experience can feel overwhelming, but in this episode, I shared my favorite, simple framework: For every interaction, the other person will leave feeling better, worse, or the same. The goal? Strive for as many net positive experiences as possible. Not only will this elevate your customer experience, but it’s also a principle that can transform your personal and professional relationships.
If you want to dive into this topic even further, check out this blog post for Customer Interactions That You Can Easily Elevate to Create Superfans. It’ll give you ten often overlooked touchpoints that you can upgrade from neutral to WOW.
Episode 16: Get to Know Your Customers Day
Celebrating “Get to Know Your Customers Day” is a quarterly opportunity to strengthen client relationships. In Episode 16, we challenged you to simply ask your customers, “What’s one thing we could do to make working with us better?”
These direct conversations not only show your commitment to improvement but also provide invaluable insights that can shape your business strategy. Plus, it’s an excuse to check in with clients and remain top-of-mind throughout the year.
If you want to rewatch the other three Get to Know Your Customers Day episodes, you can find them here: Episode 3 | Episode 29 | Episode 42
Episode 34: Six Questions to Differentiate Yourself
Get your pen and paper ready, because episode 34 of The SUPER AMAZING Show features one of Shep’s most impactful customer experience exercises that ANY company can (and should!) do.
Shep summarizes the six key questions your team should be asking to get your customers to come back again and again. This activity is perfect for team workshops or strategy sessions and will help you identify ways to differentiate your customer experience.
If you put this customer experience tip into action, I’d love to hear how it went! Shoot me an email at hello@brittanyhodk.com to share the outcomes. 🙂
Episode 38: Add These Five Words To Every Job Description
Regardless of your industry or role, Episode 38 reveals a universal truth: there are five words that should appear at the beginning of every job description.
Curious about what they are? This episode will help you improve hiring practices and set the tone for a culture centered around customer experience. Don’t miss this dual CX and EX tip!
Episode 52: Do This Before The Year Ends
The grand finale of Season 1 was all about gratitude and reflection. Shep and I encouraged viewers to take time to recognize their teams’ hard work and celebrate the wins of the past year. Acknowledging specific contributions isn’t just good for morale—it’s essential for building a culture of appreciation and recognition. This heartfelt episode was the perfect way to close out an amazing year and set the stage for what’s to come. 👀
And If you’re reading this in the middle of the year, don’t sleep on this tip! Write down three things that an employee accomplished during the month or quarter and recognize them for it! It’s never a bad time to express gratitude.
More Customer Experience Tips Coming Soon!
Season One of The SUPER AMAZING Show has been an incredible journey, and I’m so thankful for everyone who tuned in and took these tips to heart. As we look ahead to Season 2, Shep and I are excited to bring you even more actionable insights to help you create super amazing customer experiences. Thank you for letting us be a part of your 2024—and we’ll see you next year for a brand-new season!
Catch up on all episodes here: The SUPER AMAZING Show
