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Feb 18, 2025

Are Your Employee Incentives Driving Great CX—Or Destroying It?

Employee hesitantly cheering while holding cash - are your employee incentives driving great CX or destroying it? By Brittany Hodak

Feb 14, 2025

The 5 Love Languages… But Make It Customer Experience

Customer making a heart shape with her hands

Feb 4, 2025

Group of friends watching the Super Bowl very intensely. They are holding a fooball and enjoying some snacks with their attention on the TV.

Super Bowl Commercials 2025: 5 Superfan-Worthy Ads

Jan 21, 2025

Accessible and Inclusive Customer Experience: 3 Brands Leading the Way

White computer keyboard with a blue key that says "Access" on it

Jan 7, 2025

New Year, Same Brand? Why Consistency Is Key (But Not Enough)

Dec 27, 2024

Brittany Hodak and Shep Hyken, hosts of the SUPER AMAZING Show

Top 5 Customer Experience Tips from Season 1 of The SUPER AMAZING Show

Dec 19, 2024

5 Questions Every Business Owner MUST Answer Before 2025

Clock striking midnight and fireworks, Happy new year!

Dec 18, 2024

Five Game-Changing Insights From 2024’s Best Business Books

Book covers for: Give to Grow by Mo Bunnell, The 8 CX Laws of Customer-Focused Leadership by Blake Morgan, Ridiculously Easy to Do Business with by David Avrin, Earn It by Steve Pratt, and Rethinking Two Weeks' Notice by Robert Glazer

Nov 12, 2024

a huge customer experience mistake I saw at the aquarium - brittany hodak

A Huge Customer Experience Mistake I Saw At the Aquarium

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