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Jun 23, 2026

What Pokémon Can Teach Us About Creating Superfans

Jun 8, 2026

Service Recovery Paradox: How Complaints Can Boost Loyalty

May 19, 2026

Sporting Goods Equipment- featured image for Customer Trust Starts With Being More Helpful by Brittany Hodak

Customer Trust Starts With Being More Helpful

May 5, 2026

3 Experiential Marketing Examples That Turned Album Launches Into Movements

stacks of vinyl records and albums - featured image for 3 experiential marketing examples that turned album launches into movements

Apr 21, 2026

How to Improve Employee Engagement—Especially in High-Turnover Roles

convenience store employee engaged with customer - featured image for how to improve employee engagement - especially in high turnover roles by brittany hodak

Apr 20, 2026

Brittany Hodak at the University of Michigan NCAA Men's Basketball Championship - The details that make all the difference

The Details That Make All The Difference

Mar 24, 2026

Customer Loyalty Strategies: What Brands Can Learn from Co-Ops

Brittany Hodak learning customer loyalty strategies from a financial cooperative

Mar 12, 2026

Tips for Planning a Corporate Event in Franklin TN: A Speaker’s Guide

Brittany Hodak speaking on stage at a corporate event in Franklin, TN

Mar 10, 2026

Stuffed animal named Fuzzball that got his own VIP pass at the Universal Portofino Bay Resort - featured image for human-centered customer experience by Brittany Hodak

Human-Centered Customer Experience: Why the Best Brands Design for Real Life

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