a huge customer experience mistake I saw at the aquarium - brittany hodak

Nov 12, 2024

BRowse posts

A Huge Customer Experience Mistake I Saw At the Aquarium

Ever have an experience that made you think, “It was a lot better before they said anything!”? I sure have—just the other day at an aquarium. It turned into a teachable moment, though, and I’m sharing it with you because it’s such a great reminder of why empowering your team to take ownership of the […]

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Meet the Author

Brittany Hodak

Brittany has been studying, researching, and writing about the phenomenon of fandom for nearly two decades. She has published more than 350 thought-leadership articles for a variety of national media, including regular columns for Forbes, Adweek, and Success. She has been a featured guest on CBS, FOX, NBC, CNBC, CBC, and many others.

Customer Experience Keynote Speaker and Author

Read more about my journey as a startup founder turned keynote speaker here!