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Jul 28, 2026

Customer Touchpoints: The First Date Rule Every Brand Should Follow

Jun 23, 2026

What Pokémon Can Teach Us About Creating Superfans

Jun 8, 2026

Service Recovery Paradox: How Complaints Can Boost Loyalty

May 19, 2026

Customer Trust Starts With Being More Helpful

Sporting Goods Equipment- featured image for Customer Trust Starts With Being More Helpful by Brittany Hodak

May 5, 2026

3 Experiential Marketing Examples That Turned Album Launches Into Movements

stacks of vinyl records and albums - featured image for 3 experiential marketing examples that turned album launches into movements

Apr 21, 2026

convenience store employee engaged with customer - featured image for how to improve employee engagement - especially in high turnover roles by brittany hodak

How to Improve Employee Engagement—Especially in High-Turnover Roles

Apr 20, 2026

The Details That Make All The Difference

Brittany Hodak at the University of Michigan NCAA Men's Basketball Championship - The details that make all the difference

Mar 24, 2026

Customer Loyalty Strategies: What Brands Can Learn from Co-Ops

Brittany Hodak learning customer loyalty strategies from a financial cooperative

Mar 12, 2026

Brittany Hodak speaking on stage at a corporate event in Franklin, TN

Tips for Planning a Corporate Event in Franklin TN: A Speaker’s Guide

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