MY CRASH COURSE IN CX I was first introduced to the world of Customer Experience when my dad started working at a car dealership near
THE SUPERFANS BLOG
Customer experience impacts your entire business from the ground up. While most businesses today know this is non-negotiable, it’s still not always easy to craft
In today’s world, few things matter more to your brand than the customer experience. More than just a trendy buzzword, your customer experience is the
A motivational sales speaker turns any event or topic into a call to action. If you’re looking to break your team out of a rut
As consumers, we’ve all been asked to take a survey in the form of the Net Promoter System ® (NPS). For example, to measure an
When hiring a speaker, you’re looking for someone who weaves together information and storytelling in a way that’s actionable. Though many mistakenly think finance speakers
If 2021 taught us anything, it’s that we’re officially in the era of the customer. As we jump into the New Year, here are five
When looking for a marketing speaker for your event, company, or conference, it’s important to know what to look for. We’re in the digital age
Customer service skills don’t happen overnight. They take time, effort, and interpersonal skills. Most importantly, they’re something everyone on your team needs to have. That
We’re officially in the digital age, and this means the world of customer service is changing. Digital customer service is when you provide the same
While a picture is worth a thousand words, words have their own undeniable power. When you listen to a motivational speaker, for example, you’re watching
The connections you make with customers or clients matter. A brand touchpoint is an individual contact point between the customer and the brand. This isn’t
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How To Transition To An Omnichannel Customer Experience Nowadays, your customers have greater expectations than ever before. Not only are they more likely to interact
Any brand in the digital age knows the importance of being there for your users. One popular term for this is consumer-centric marketing. This is
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