Customer Experience

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MY FAVORITE POSTS ABOUT...

Feb 24, 2026

Sometimes You Nail the Job and Still Miss the Mark

workers nailing shingles on a roof - featured image for why nailing the job isn't the same as nailing the customer experience by brittany hodak

Feb 10, 2026

AI in Customer Service: When it Helps and When it Hurts

A snapshot of Brittany Hodak's terrible experience using AI in customer service with 1800-flowers.

Jan 27, 2026

kennedy space center photo of the moon landing in 1969

We Went To The Moon — And Then We Got Used To It.

Dec 18, 2025

Top 5 Episodes From Season 2 of the SUPER AMAZING Show

The SUPER AMAZING Show with Brittany Hodak and Shep Hyken

Dec 17, 2025

A Simple Employee Feedback Framework for Managers

Santa Claus Naughty or Nice list - an analogy for employee feedback - brittany hodak

Nov 11, 2025

Brittany Hodak delivering a customer experience keynote at Neighborly Reunion 2025

6 Customer Experience Lessons You Can Borrow From Other Industries

Oct 14, 2025

Customer Advocacy Strategy: The Emotions Preventing Referrals

Woman feeling embarrassed with feminine products and gas relief product in her hand at a convenience store - Customer Advocacy Strategy

Sep 2, 2025

Customer Apathy: The Silent Threat to Your Business (and the Lesson from Cracker Barrel)

Customer apathy - three people who are disengaged and bored in black and white

Aug 19, 2025

customers waiting in line at an airport - reducing customer loyalty - 4 smart strategies by Brittany Hodak

Reducing Customer Wait Time: 4 Ways to Turn Frustration Into Loyalty

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