Customer Experience

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MY FAVORITE POSTS ABOUT...

Jul 8, 2025

Why Prime Day Works—And What You Can Learn From It

Amazon Box That says "Deals so exclsuive they're ready to meet your parents"

Jun 24, 2025

Why Dupe Culture Makes Customer Experience More Important Than Ever

Jun 18, 2025

Brittany Hodak speaking at a corporate event in downtown Nashville at the JW Marriott

Corporate Event Planning in Nashville: A Speaker’s Guide

Jun 10, 2025

Time for a Mid-Year Customer Experience Reset

Female sitting at desk with calendar and to-do list, marking down strategies to do to improve customer experience and employee experience at the halfway point of 2025

May 13, 2025

What Aldi Can Teach Us About Building Emotional Connections With Customers

Three happy customers in a grocery store, smiling with their grocery cart. Customers have emotional connection to the store

Apr 29, 2025

Trader Joe’s Customer Experience Strategy: Why It Works

Apr 15, 2025

4 Customer Experience Lessons From “The White Lotus” Season 3

Luxurious pool resort with palm trees, umbrellas, and a cabana

Mar 18, 2025

Customer Obsession: The Secret to Creating Superfans

the word obsession in the dictionary and its definition

Feb 18, 2025

Are Your Employee Incentives Driving Great CX—Or Destroying It?

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