Customer Experience

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MY FAVORITE POSTS ABOUT...

Jan 27, 2026

We Went To The Moon — And Then We Got Used To It.

kennedy space center photo of the moon landing in 1969

Dec 18, 2025

Top 5 Episodes From Season 2 of the SUPER AMAZING Show

The SUPER AMAZING Show with Brittany Hodak and Shep Hyken

Dec 17, 2025

Santa Claus Naughty or Nice list - an analogy for employee feedback - brittany hodak

A Simple Employee Feedback Framework for Managers

Nov 11, 2025

6 Customer Experience Lessons You Can Borrow From Other Industries

Brittany Hodak delivering a customer experience keynote at Neighborly Reunion 2025

Oct 14, 2025

Customer Advocacy Strategy: The Emotions Preventing Referrals

Woman feeling embarrassed with feminine products and gas relief product in her hand at a convenience store - Customer Advocacy Strategy

Sep 2, 2025

Customer apathy - three people who are disengaged and bored in black and white

Customer Apathy: The Silent Threat to Your Business (and the Lesson from Cracker Barrel)

Aug 19, 2025

Reducing Customer Wait Time: 4 Ways to Turn Frustration Into Loyalty

customers waiting in line at an airport - reducing customer loyalty - 4 smart strategies by Brittany Hodak

Aug 14, 2025

13 Taylor Swift Quotes from the New Heights Podcast About Creating Superfans

New Heights podcast episode featuring taylor swift - 13 quotes about creating superfans

Aug 5, 2025

Brittany Hodak at the national speakers association influence event 2025 earning her CSP - (certified speaking professional) medal

3 Lessons I Learned Earning My CSP Designation

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