Customer Service

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MY FAVORITE POSTS ABOUT...

Apr 21, 2026

How to Improve Employee Engagement—Especially in High-Turnover Roles

convenience store employee engaged with customer - featured image for how to improve employee engagement - especially in high turnover roles by brittany hodak

Mar 6, 2026

Best Business Books for Leaders

24 book covers for the best business books for leaders by brittany hodak

Feb 10, 2026

A snapshot of Brittany Hodak's terrible experience using AI in customer service with 1800-flowers.

AI in Customer Service: When it Helps and When it Hurts

Dec 18, 2025

Top 5 Episodes From Season 2 of the SUPER AMAZING Show

The SUPER AMAZING Show with Brittany Hodak and Shep Hyken

Sep 30, 2025

If Your Customer Service Isn’t Ready For Primetime, Neither Is Your Product

very angry customer screaming into phone at customer support

Aug 19, 2025

customers waiting in line at an airport - reducing customer loyalty - 4 smart strategies by Brittany Hodak

Reducing Customer Wait Time: 4 Ways to Turn Frustration Into Loyalty

May 13, 2025

What Aldi Can Teach Us About Building Emotional Connections With Customers

Three happy customers in a grocery store, smiling with their grocery cart. Customers have emotional connection to the store

Apr 29, 2025

Trader Joe’s Customer Experience Strategy: Why It Works

Apr 15, 2025

Luxurious pool resort with palm trees, umbrellas, and a cabana

4 Customer Experience Lessons From “The White Lotus” Season 3

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