Customer Service

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MY FAVORITE POSTS ABOUT...

Aug 25, 2026

Customer Feedback: Why Surveys Aren’t Enough Anymore

customer feedback: why surveys aren't enough anymore - convenience store aisle

Jun 8, 2026

Service Recovery Paradox: How Complaints Can Boost Loyalty

Apr 21, 2026

convenience store employee engaged with customer - featured image for how to improve employee engagement - especially in high turnover roles by brittany hodak

How to Improve Employee Engagement—Especially in High-Turnover Roles

Mar 6, 2026

Best Business Books for Leaders

24 book covers for the best business books for leaders by brittany hodak

Feb 10, 2026

AI in Customer Service: When it Helps and When it Hurts

A snapshot of Brittany Hodak's terrible experience using AI in customer service with 1800-flowers.

Dec 18, 2025

The SUPER AMAZING Show with Brittany Hodak and Shep Hyken

Top 5 Episodes From Season 2 of the SUPER AMAZING Show

Sep 30, 2025

If Your Customer Service Isn’t Ready For Primetime, Neither Is Your Product

very angry customer screaming into phone at customer support

Aug 19, 2025

Reducing Customer Wait Time: 4 Ways to Turn Frustration Into Loyalty

customers waiting in line at an airport - reducing customer loyalty - 4 smart strategies by Brittany Hodak

May 13, 2025

Three happy customers in a grocery store, smiling with their grocery cart. Customers have emotional connection to the store

What Aldi Can Teach Us About Building Emotional Connections With Customers

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