As consumers are being bombarded with media 24/7, we’re no longer taking a linear path with our purchasing behaviors or consumption patterns. Imagine you’re at a party and you compliment your friend on her new pair of jeans. She tells you they’re from Abercrombie & Fitch. Later that night, you see an ad on Instagram […]
5 Reasons Why Your Brand Needs to Create An Omnichannel Experience Read More »
Your customer should be at the foundation of every decision. If you don’t know how your customers engage with your brand, you can’t begin to build your customer journey touchpoints. A touchpoint is any moment a customer directly or indirectly comes into contact with your brand. They add up to create the overall customer experience
8 Customer Journey Touchpoints Crucial To Creating Superfans Read More »
In today’s world, few things matter more to your brand than the customer experience. More than just a trendy buzzword, your customer experience is the foundation for your entire business. If you follow the customer experience best practices, you not only boost your revenue. You also promote loyalty, retain engaged customers, and create raving superfans.
10 Customer Experience Best Practices You Need To Know Read More »
Customer service skills don’t happen overnight. They take time, effort, and interpersonal skills. Most importantly, they’re something everyone on your team needs to have. That being said, how can you foster 5-star customer service skills in your team from scratch? It doesn’t have to be complicated, but it takes the right strategy. As far as
How To Foster 5-Star Customer Service Skills In Your Team Read More »
We’re officially in the digital age, and this means the world of customer service is changing. Digital customer service is when you provide the same high level of support through digital mediums like text (SMS), email, chat, and so on. With a reported 59% of transactions taking place fully online with digital payment, it’s time
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When it comes to client service skills, the focus is always on helping others. As long as you’re compassionate and wish to make a real impact, you’re already on the right track. However, as anyone who works in client service or customer service knows, it’s always important to sharpen your client service skills. How do
10 Ways to Sharpen Your Client Service Skills Read More »
Your event is only as strong as your speakers. In this day and age, it’s not enough to find great speakers. You have to find the right speakers who align with your values and goals. These are the speakers who captivate your audience, inspire action, and provide real-world value. With that in mind, how do
5 Ways to Find the Best Customer Service Speaker For Your Event Read More »
Customer service consulting is an effective way to enhance the overall service level of your brand. With customer service mattering more than ever, it’s no longer enough to create an average experience. You have to go above and beyond to winner customer loyalty, and this can take an outside perspective. There are many benefits of
The Benefits of Customer Service Consulting Read More »
A customer care consultant understands your customers’ needs in a meaningful, actionable way. Not only do these professionals address customer concerns, but they also ensure companies are doing all they can to serve their existing users. While it’s important for your team to have insights into your current customers’ opinions, a customer care consultant offers
6 Signs You Need To Hire A Customer Care Consultant Read More »
Customer success is more than just a buzzword. Most businesses understand that they need stellar sales and marketing to succeed, but this alone isn’t always enough. Let’s face it: every industry is more competitive than ever before. Your customers have endless options. That means you need to focus on customer success to take your experience
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