It’s hard to argue with the concept that a customer-centric business stands out against the competition and builds strong, long-term relationships with audiences. Yet, at
May 28, 2021
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THE SUPERFANS BLOG
You know how to attract new customers, but how do you keep them engaged with your business? If you want to grow a sustainable, customer-first
May 21, 2021
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Regardless of your industry, it’s never been more important to understand your customer loyalty and satisfaction. How happy are your existing customers, and are you
May 14, 2021
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Customer experience (CX) and customer service often sound like two words meaning the same thing. What is actually the difference between customer experience and customer
April 30, 2021
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Too many companies focus on their customer service goals but they fail to keep track of key metrics. While you might be able to recognize
April 9, 2021
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Even if you have the best intentions all of the time, sometimes things won’t work out as planned. Maybe an order was delivered incorrectly or
April 2, 2021
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Every year, as November comes to an end, more and more companies jump onto the holiday train. From advertisements to holiday cards to holiday carols,
March 19, 2021
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In any industry, two facts remain true. First, you’re sure to bring in more customers – and retain existing ones – if you provide a consistently
March 15, 2021
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Retaining your existing customers is always more profitable than acquiring new customers. More and more companies are beginning to understand the value of investing in
January 29, 2021
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While you might think of guest experience as something that only the travel and hospitality industry has to worry about, it’s really a perspective all
January 22, 2021
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8 Customer Service Qualities Guaranteed To Boost Retention
September 10, 2021
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With every passing day, your customers’ expectations grow higher and higher. Being “good” is no longer “good enough,” and it’s time to invest in the
Why Customer Experience Consulting Is Vital For All Businesses
September 3, 2021
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In today’s world, customer experience is everything. It’s what drives referrals and boosts brand reputation. It’s the secret sauce behind the world’s greatest companies and
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