It’s hard to argue with the concept that a customer-centric business stands out against the competition and builds strong, long-term relationships with audiences. Yet, at
THE SUPERFANS BLOG
You know how to attract new customers, but how do you keep them engaged with your business? If you want to grow a sustainable, customer-first
Regardless of your industry, it’s never been more important to understand your customer loyalty and satisfaction. How happy are your existing customers, and are you
Customer experience (CX) and customer service often sound like two words meaning the same thing. What is actually the difference between customer experience and customer
Too many companies focus on their customer service goals but they fail to keep track of key metrics. While you might be able to recognize
Even if you have the best intentions all of the time, sometimes things won’t work out as planned. Maybe an order was delivered incorrectly or
Every year, as November comes to an end, more and more companies jump onto the holiday train. From advertisements to holiday cards to holiday carols,
In any industry, two facts remain true. First, you’re sure to bring in more customers – and retain existing ones – if you provide a consistently
Retaining your existing customers is always more profitable than acquiring new customers. More and more companies are beginning to understand the value of investing in
While you might think of guest experience as something that only the travel and hospitality industry has to worry about, it’s really a perspective all
let's get social!
get the Superfan W.A.V.E. Video Course free when you sign up for Brittany's newsletter!
With every passing day, your customers’ expectations grow higher and higher. Being “good” is no longer “good enough,” and it’s time to invest in the
In today’s world, customer experience is everything. It’s what drives referrals and boosts brand reputation. It’s the secret sauce behind the world’s greatest companies and
INVITE brittany to speak
at your upcoming event
want more like this?
Did you know that feeling unappreciated is the number-one reason customers switch service providers? Learn how to avoid common customer-service mistakes with Brittany’s newsletter!