When it comes to building trust with customers, actions speak louder than words. That being said, words matter and they carry significance on their own. The right words put customers at ease, while the wrong words might send them running to a competitor. With a reported 54% of consumers saying they have higher service expectations […]
Five Words That Kill Customer Service Communication Read More »
With every passing day, your customers’ expectations grow higher and higher. Being “good” is no longer “good enough,” and it’s time to invest in the right customer service qualities. While many brands focus on attracting new customers, the real money is in retaining current customers. If you want to boost retention, you need to understand
8 Customer Service Qualities Guaranteed To Boost Retention Read More »
When it comes to running a successful business, the emphasis should always be on your current customers. While attracting new customers is important, your existing customers are easier to engage, and they’re more likely to continue to spend money with your business into the future. The practice of encouraging repeat customers is known as customer
What Is Customer Retention And Why Is It Important? Read More »
Having a long list of customers is key to any business, but it’s not always enough on its own. Passive customers aren’t very likely to recommend you to others, and they could easily turn to your competitor. In this day and age, you need to invest in a strategy that’s all about turning customers into
Superfans 101: Turning Customers Into Fans In 5 Steps Read More »
Every interaction with a customer is a form of customer engagement. In recent years, this has become quite the buzzword, but is it really all it’s cracked up to be? Customer engagement is more important than you think, but too few brands actually understand what it is and why it’s important. Though the term can
5 Customer Engagement Trends You Can’t Afford To Ignore Read More »
You could sell the greatest product or service on earth, but it will still fall flat without the right customer service. Today’s customers are savvier than ever. They have high expectations, and they have limited patience when those expectations aren’t met. Where do your customers interact with your service team the most? In customer service
20 Things That Ensure Great Customer Service Conversations Read More »
Client engagement sounds like it should come naturally, but what happens when your clients don’t interact with your products, content, or tools? If you’re producing high-quality, valuable content, it’s frustrating to feel like these efforts go unnoticed. Client engagement is a big part of the overall customer experience. How do you create real results? First,
Boosting Client Engagement: 10 Strategies To Start Today Read More »
We’re all familiar with the phrase “the customer is always right,” but this doesn’t really help us in the heat of the moment. Not only are customers not always right, but they sometimes can be difficult to please. Learning how to satisfy unhappy customers and turn the situation around is key to creating a customer-first
7 Tried-And-True Steps To Satisfying Unhappy Customers Read More »
Let’s face it: customer complaints are intimidating. In today’s world, reviews and word-of-mouth are everything. They’re what boosts a brand’s performance on social media, search engines, and even amongst local communities. However, what if we said customer complaints can actually be a good thing? Though it sounds crazy, customer complaints are an opportunity to turn
How To Resolve Customer Complaints In 5 Steps Read More »
Having a strong customer support team is a must, but where do you begin with customer service training? This specific training is the process of upskilling your customer service employees to boost overall customer satisfaction. While most brands understand the importance of customer service training, they often get it wrong. The biggest mistake is thinking
Customer Service Training: The Beginner’s Guide Read More »
