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Jul 8, 2025

Why Prime Day Works—And What You Can Learn From It

Amazon Box That says "Deals so exclsuive they're ready to meet your parents"

Jun 24, 2025

Why Dupe Culture Makes Customer Experience More Important Than Ever

beauty and makeup products that may be dupes of luxury brands - Why Dupe Culture Makes Customer Experience More Important Than Ever

Jun 18, 2025

Brittany Hodak speaking at a corporate event in downtown Nashville at the JW Marriott

Corporate Event Planning in Nashville: A Speaker’s Guide

May 13, 2025

What Aldi Can Teach Us About Building Emotional Connections With Customers

Three happy customers in a grocery store, smiling with their grocery cart. Customers have emotional connection to the store

Feb 4, 2025

Super Bowl Commercials 2025: 5 Superfan-Worthy Ads

Group of friends watching the Super Bowl very intensely. They are holding a fooball and enjoying some snacks with their attention on the TV.

Jan 21, 2025

White computer keyboard with a blue key that says "Access" on it

Accessible and Inclusive Customer Experience: 3 Brands Leading the Way

Jan 7, 2025

New Year, Same Brand? Why Consistency Is Key (But Not Enough)

Dec 18, 2024

Five Game-Changing Insights From 2024’s Best Business Books

Book covers for: Give to Grow by Mo Bunnell, The 8 CX Laws of Customer-Focused Leadership by Blake Morgan, Ridiculously Easy to Do Business with by David Avrin, Earn It by Steve Pratt, and Rethinking Two Weeks' Notice by Robert Glazer

Sep 17, 2024

Featured Image for How Starbucks Is Refocusing Its Customer Experience - Brittany Hodak

How Starbucks Is Refocusing Its Customer Experience

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