Customer Experience

3 Customer Communication Lessons You Can Steal From Ryan Reynolds

On March 15th, T-Mobile announced that it has reached an agreement to acquire MintMobile, the low-cost wireless communications service provider co-owned by Ryan Reynolds. I’ve always been a fan of MintMobile because of its handsome stakeholder customer-centric philosophy, disruptive nature, and storytelling ability (which I wrote about in a newsletter last year). Company mergers and …

3 Customer Communication Lessons You Can Steal From Ryan Reynolds Read More »

4 Things You Should Do to “spring Clean” Your Business

Spring cleaning is a great tradition for organizing your home and getting rid of clutter — especially things that have been ignored all winter. (Anyone else just put the Christmas lights back in the closet? 🙋🏻‍♀️ No shame.) Spring cleaning isn’t just for your home, though. I also love it as a reminder to get …

4 Things You Should Do to “spring Clean” Your Business Read More »

Featured Image for Blog Post_3 tips you need to know before starting your own business

3 Tips You Need To Know Before Starting Your Own Business

Starting your own business is one of the most challenging and rewarding experiences. When I started my first business in 2010, I had no idea what I was doing. I literally Googled “How to start a business” and then hoped and hiccuped my way through the ups and downs of entrepreneurship, making countless mistakes along …

3 Tips You Need To Know Before Starting Your Own Business Read More »

3 Tips to Boost Your Customer Acquisition and Retention inspired by Valentine's Day

3 Tips to Boost Your Customer Acquisition and Retention Inspired By Valentine’s Day

Valentine’s Day is not just about romantic relationships; Valentine’s Day is all about making the people around you feel special. We all want to feel special, right? Of course! INCLUDING your customers. Every brand wants to attract their ideal customer, and your customers want to know that you love them as much as they love …

3 Tips to Boost Your Customer Acquisition and Retention Inspired By Valentine’s Day Read More »

Featured Blog Image for A beginners guide to content marketing

A Beginner’s Guide to Content Marketing

We’re living with more distractions than at any point in human history, and we’re being inundated with more messages competing for our attention than ever before (tens of thousands, by some estimates).  To break through the digital pollution, more companies are relying on content marketing versus outbound marketing to draw prospects into their brand. Because …

A Beginner’s Guide to Content Marketing Read More »

Blog Image for 4 Intentional Experience Design Lessons You Can Learn from Legoland

4 Intentional Experience Design Lessons You Can Learn From Legoland

I can’t help but notice awesome experience design out in the wild. A few months ago, my family spent a week in Florida and I was WOWed by the intentional experience design at LEGOLAND.  If you haven’t been to LEGOLAND resort in Winter Haven, Florida yet, I highly recommend you check it out. Even if …

4 Intentional Experience Design Lessons You Can Learn From Legoland Read More »

Featured Blog Image for What you need to know about web accessibility and how it affects your customer experience - brittany hodak

Web Accessibility and How It affects Your Customer Experience

A component of CX that doesn’t get talked about nearly as much as it should is accessibility. Accessibility literally means the ability to access. According to the CDC, Accessibility is when the needs of people with disabilities are specifically considered, and products, services, and facilities are built or modified so that they can be used …

Web Accessibility and How It affects Your Customer Experience Read More »

How To Transition To An Omnichannel Customer Experience - Brittany Hodak

How To Transition To An Omnichannel Customer Experience

Nowadays, your customers have greater expectations than ever before. Not only are they more likely to interact with your business, but they want to interact with your business on their terms. Whether this is through social media, your website, a physical storefront, or phone, these touchpoints are an opportunity to transition to an omnichannel customer …

How To Transition To An Omnichannel Customer Experience Read More »