Customer Experience

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MY FAVORITE POSTS ABOUT...

Mar 24, 2026

Customer Loyalty Strategies: What Brands Can Learn from Co-Ops

Brittany Hodak learning customer loyalty strategies from a financial cooperative

Mar 12, 2026

Tips for Planning a Corporate Event in Franklin TN: A Speaker’s Guide

Brittany Hodak speaking on stage at a corporate event in Franklin, TN

Mar 10, 2026

Stuffed animal named Fuzzball that got his own VIP pass at the Universal Portofino Bay Resort - featured image for human-centered customer experience by Brittany Hodak

Human-Centered Customer Experience: Why the Best Brands Design for Real Life

Mar 6, 2026

Best Business Books for Leaders

24 book covers for the best business books for leaders by brittany hodak

Feb 24, 2026

Sometimes You Nail the Job and Still Miss the Mark

workers nailing shingles on a roof - featured image for why nailing the job isn't the same as nailing the customer experience by brittany hodak

Feb 10, 2026

A snapshot of Brittany Hodak's terrible experience using AI in customer service with 1800-flowers.

AI in Customer Service: When it Helps and When it Hurts

Jan 27, 2026

We Went To The Moon — And Then We Got Used To It.

kennedy space center photo of the moon landing in 1969

Dec 18, 2025

Top 5 Episodes From Season 2 of the SUPER AMAZING Show

The SUPER AMAZING Show with Brittany Hodak and Shep Hyken

Dec 17, 2025

Santa Claus Naughty or Nice list - an analogy for employee feedback - brittany hodak

A Simple Employee Feedback Framework for Managers

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