
When it comes to improving your brand’s customer experience, it helps to know the best path to take. Most customers know exactly what they want
When it comes to improving your brand’s customer experience, it helps to know the best path to take. Most customers know exactly what they want
Too many companies focus on their customer service goals but they fail to keep track of key metrics. While you might be able to recognize
A customer experience consultant is someone who specializes in the customer journey from start to finish. Through my time working with countless companies across industries,
Every year, as November comes to an end, more and more companies jump onto the holiday train. From advertisements to holiday cards to holiday carols,
In any industry, two facts remain true. First, you’re sure to bring in more customers – and retain existing ones – if you provide a consistently
While you might think of guest experience as something that only the travel and hospitality industry has to worry about, it’s really a perspective all
In the world of online marketing, it’s likely that you’ve heard your fair share of buzzwords. One of these often-shared words is CX or customer
Though just about every company claims to focus on customer satisfaction first and foremost, how often is that actually the case? In reality, your customers’
Superfans are customers whose experience with your brand is so great that they can’t help but tell others. They’re loyal advocates you can count on
When you see the prompt, “Name a few of your favorite brands,” which businesses come to mind? Maybe they’re lucrative tech companies, like Apple, or
When it comes to improving your brand’s customer experience, it helps to know the best path to take. Most customers know exactly what they want
Too many companies focus on their customer service goals but they fail to keep track of key metrics. While you might be able to recognize
Did you know that feeling unappreciated is the number-one reason customers switch service providers? Learn how to avoid common customer-service mistakes with Brittany’s newsletter!
Did you know that feeling unappreciated is the number-one reason customers switch service providers? Learn how to avoid common customer-service mistakes with my newsletter!