When it comes to improving your brand’s customer experience, it helps to know the best path to take. Most customers know exactly what they want
April 16, 2021
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THE SUPERFANS BLOG
Too many companies focus on their customer service goals but they fail to keep track of key metrics. While you might be able to recognize
April 9, 2021
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A customer experience consultant is someone who specializes in the customer journey from start to finish. Through my time working with countless companies across industries,
March 26, 2021
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Every year, as November comes to an end, more and more companies jump onto the holiday train. From advertisements to holiday cards to holiday carols,
March 19, 2021
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In any industry, two facts remain true. First, you’re sure to bring in more customers – and retain existing ones – if you provide a consistently
March 15, 2021
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While you might think of guest experience as something that only the travel and hospitality industry has to worry about, it’s really a perspective all
January 22, 2021
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In the world of online marketing, it’s likely that you’ve heard your fair share of buzzwords. One of these often-shared words is CX or customer
January 15, 2021
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Though just about every company claims to focus on customer satisfaction first and foremost, how often is that actually the case? In reality, your customers’
January 12, 2021
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Superfans are customers whose experience with your brand is so great that they can’t help but tell others. They’re loyal advocates you can count on
December 8, 2020
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When you see the prompt, “Name a few of your favorite brands,” which businesses come to mind? Maybe they’re lucrative tech companies, like Apple, or
November 25, 2020
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3 Ways To Copy Companies With The Best Customer Experience
April 16, 2021
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When it comes to improving your brand’s customer experience, it helps to know the best path to take. Most customers know exactly what they want
10 Key Customer Service Metrics You Should Be Tracking
April 9, 2021
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Too many companies focus on their customer service goals but they fail to keep track of key metrics. While you might be able to recognize
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