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Featured Image for What Does CX Mean - Brittany Hodak

In the world of online marketing, it’s likely that you’ve heard your fair share of buzzwords. One of these often-shared words is CX or customer

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Featured Image for Building A Customer First Business In 7 Steps - Brittany Hodak

Though just about every company claims to focus on customer satisfaction first and foremost, how often is that actually the case? In reality, your customers’

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Featured Image for The ABCs of Creating Superfans A Letter-by-Letter Guide to SUPER Customer Experiences - Brittany Hodak

Superfans are customers whose experience with your brand is so great that they can’t help but tell others. They’re loyal advocates you can count on

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Featured Image for Why Is Customer Experience So Important (2) - Brittany Hodak

When you see the prompt, “Name a few of your favorite brands,” which businesses come to mind? Maybe they’re lucrative tech companies, like Apple, or

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Featured Image for How Do You Regain Customer Loyalty - Brittany Hodak

At one time or another, we’ve all heard the phrase, “Everyone makes mistakes.” But what do you do when your mistake affects your business, and

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Featured Image for 25 Ways To Improve Customer Loyalty And Satisfaction - Brittany Hodak

When it comes to marketing, the most powerful tool any business has is a happy customer — or, even better, an army of happy customers

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Featured Image for Is The Customer Always Right Four Reasons The Answer Is No - Brittany Hodak

Because I’m such a fierce advocate for creating amazing customer experiences, it might come as a surprise to some that I believe the old adage

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Featured Image for How To Gain Customer Loyalty Everything You Need To Know - Brittany Hodak

When it comes to growing a business, there are a seemingly endless number of recommendations. Some say, “Focus on customer service” while others say “Inbound

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Featured Image for What’s YOUR Story And What Is It Saying To Your Customers (2) - Brittany Hodak

As humans, our brains are hardwired to react to stories. We know how to process, retain, and — most importantly — share them. It’s how

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Featured Image for Finding — And Connecting With — Your Brand’s Superfans In A Pandemic (2) - Brittany Hodak

Everything about the world has changed overnight it seems, and we’ve got a front-row seat. We’re living in an unprecedented moment of uncertainty, but one

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What Does CX Mean?

In the world of online marketing, it’s likely that you’ve heard your fair share of buzzwords. One of these often-shared words is CX or customer

Read More >
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Did you know that feeling unappreciated is the number-one reason customers switch service providers? Learn how to avoid common customer-service mistakes with my newsletter!