THE SUPERFANS BLOG

Featured Image for 3 Ways To Copy Companies With The Best Customer Experience - Brittany Hodak

When it comes to improving your brand’s customer experience, it helps to know the best path to take. Most customers know exactly what they want

Read More >
Featured Image for 10 Key Customer Service Metrics You Should Be Tracking - Brittany Hodak

Too many companies focus on their customer service goals but they fail to keep track of key metrics. While you might be able to recognize

Read More >
Featured Image for 10 Insights Ive Learned As A Customer Experience Consultant - Brittany Hodak

A customer experience consultant is someone who specializes in the customer journey from start to finish. Through my time working with countless companies across industries,

Read More >
Featured Image for How To Connect With Customers Through Thoughtful Gifts - Brittany Hodak

Every year, as November comes to an end, more and more companies jump onto the holiday train. From advertisements to holiday cards to holiday carols,

Read More >
Featured Image for 50 Customer Service Stats Quotes and Facts (2) - Brittany Hodak

In any industry, two facts remain true. First, you’re sure to bring in more customers – and retain existing ones – if you provide a consistently

Read More >
Featured Image for Creating A Great Guest Experience The Beginners Guide - Brittany Hodak

While you might think of guest experience as something that only the travel and hospitality industry has to worry about, it’s really a perspective all

Read More >
Featured Image for What Does CX Mean - Brittany Hodak

In the world of online marketing, it’s likely that you’ve heard your fair share of buzzwords. One of these often-shared words is CX or customer

Read More >
Featured Image for Building A Customer First Business In 7 Steps - Brittany Hodak

Though just about every company claims to focus on customer satisfaction first and foremost, how often is that actually the case? In reality, your customers’

Read More >
Featured Image for The ABCs of Creating Superfans A Letter-by-Letter Guide to SUPER Customer Experiences - Brittany Hodak

Superfans are customers whose experience with your brand is so great that they can’t help but tell others. They’re loyal advocates you can count on

Read More >
Featured Image for Why Is Customer Experience So Important (2) - Brittany Hodak

When you see the prompt, “Name a few of your favorite brands,” which businesses come to mind? Maybe they’re lucrative tech companies, like Apple, or

Read More >

let's get social!

Superfan Wave eBook Technology Mockup - Brittany Hodak

get the Superfan W.A.V.E. Video Course free when you sign up for Brittany's newsletter!

recent posts

IMG_1171 - Brittany Hodak

INVITE brittany to speak

at your upcoming event

want more like this?

Did you know that feeling unappreciated is the number-one reason customers switch service providers? Learn how to avoid common customer-service mistakes with Brittany’s newsletter!

Keep in touch

Did you know that feeling unappreciated is the number-one reason customers switch service providers? Learn how to avoid common customer-service mistakes with my newsletter!