Customer Experience

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May 28, 2024

Customer Experience, But Make It All About Cicadas

Featured-Blog-Image-for-Customer-Experience-But-Make-It-All-About-Cicadas

May 14, 2024

The Chuck E. Cheese Incident: Exposing Flaws in The NPS Survey

Chuck E. Cheese Incident: Exposing Flaws in the NPS Survey

Apr 30, 2024

The Intersection of CX and AI: Here’s What to Do — and What Not to Do!

Apr 16, 2024

SUPER Examples of Customer Experience

Happy customer - SUPER Examples of Customer Experience - Brittany Hodak

Mar 20, 2024

Customer Advocacy: An Untapped Asset

Customer Advocacy An Untapped Asset

Feb 27, 2024

Female consumer comparing small appliance designs for aesthetic usability at store

Why Aesthetics Matter: The Aesthetic Usability Effect

Feb 6, 2024

What Happens When the Right Product is Targeted to the Wrong Audience

Targeting the Right Product to the Wrong Audience | brittany hodak

Jan 24, 2024

How Frequent Flier Programs Lose Customer Loyalty

frequent flier programs

Dec 20, 2023

Multiple beautifully-wrapped presents

75+ Gift Ideas to Wow Every Client Or Loved One

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