Customer experience (CX) and customer service often sound like two words meaning the same thing. What is actually the difference between customer experience and customer
April 30, 2021
No Comments
THE SUPERFANS BLOG
Too many companies focus on their customer service goals but they fail to keep track of key metrics. While you might be able to recognize
April 9, 2021
No Comments
Even if you have the best intentions all of the time, sometimes things won’t work out as planned. Maybe an order was delivered incorrectly or
April 2, 2021
No Comments
Every year, as November comes to an end, more and more companies jump onto the holiday train. From advertisements to holiday cards to holiday carols,
March 19, 2021
No Comments
In any industry, two facts remain true. First, you’re sure to bring in more customers – and retain existing ones – if you provide a consistently
March 15, 2021
No Comments
Retaining your existing customers is always more profitable than acquiring new customers. More and more companies are beginning to understand the value of investing in
January 29, 2021
No Comments
While you might think of guest experience as something that only the travel and hospitality industry has to worry about, it’s really a perspective all
January 22, 2021
No Comments
Though just about every company claims to focus on customer satisfaction first and foremost, how often is that actually the case? In reality, your customers’
January 12, 2021
No Comments
At one time or another, we’ve all heard the phrase, “Everyone makes mistakes.” But what do you do when your mistake affects your business, and
November 13, 2020
No Comments
When it comes to marketing, the most powerful tool any business has is a happy customer — or, even better, an army of happy customers
October 15, 2020
No Comments
get the Superfan W.A.V.E. Video Course free when you sign up for Brittany's newsletter!
recent posts
How Do You Develop A Customer Experience Strategy?
May 7, 2021
No Comments
Most businesses nowadays understand they need to focus on customer service, but they don’t know where to begin. Superior customer experience is a part of
What Is The Difference Between Customer Experience And Customer Service?
April 30, 2021
No Comments
Customer experience (CX) and customer service often sound like two words meaning the same thing. What is actually the difference between customer experience and customer
blog topics
Categories
want more like this?
Did you know that feeling unappreciated is the number-one reason customers switch service providers? Learn how to avoid common customer-service mistakes with Brittany’s newsletter!
