THE SUPERFANS BLOG

Featured Image for 6 Signs You Need To Hire A Customer Care Consultant - Brittany Hodak

A customer care consultant understands your customers’ needs in a meaningful, actionable way. Not only do these professionals address customer concerns, but they also ensure

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Featured Image for 7 Ways Customer Success Consulting Pays Off - Brittany Hodak

Customer success is more than just a buzzword. Most businesses understand that they need stellar sales and marketing to succeed, but this alone isn’t always

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Featured Image for Five Words That Kill Customer Service Communication - Brittany Hodak

When it comes to building trust with customers, actions speak louder than words. That being said, words matter and they carry significance on their own.

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Featured Image for 8 Customer Service Qualities Guaranteed To Boost Retention - Brittany Hodak

With every passing day, your customers’ expectations grow higher and higher. Being “good” is no longer “good enough,” and it’s time to invest in the

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What Is Customer Retention And Why Is It Important - Brittany Hodak

When it comes to running a successful business, the emphasis should always be on your current customers. While attracting new customers is important, your existing

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Having a long list of customers is key to any business, but it’s not always enough on its own. Passive customers aren’t very likely to

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Every interaction with a customer is a form of customer engagement. In recent years, this has become quite the buzzword, but is it really all

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You could sell the greatest product or service on earth, but it will still fall flat without the right customer service. Today’s customers are savvier

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Client engagement sounds like it should come naturally, but what happens when your clients don’t interact with your products, content, or tools? If you’re producing

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We’re all familiar with the phrase “the customer is always right,” but this doesn’t really help us in the heat of the moment. Not only

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Did you know that feeling unappreciated is the number-one reason customers switch service providers? Learn how to avoid common customer-service mistakes with Brittany’s newsletter!

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Did you know that feeling unappreciated is the number-one reason customers switch service providers? Learn how to avoid common customer-service mistakes with my newsletter!