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MY FAVORITE POSTS ABOUT...

May 13, 2025

What Aldi Can Teach Us About Building Emotional Connections With Customers

Three happy customers in a grocery store, smiling with their grocery cart. Customers have emotional connection to the store

Apr 29, 2025

Trader Joe’s Customer Experience Strategy: Why It Works

Apr 15, 2025

Luxurious pool resort with palm trees, umbrellas, and a cabana

4 Customer Experience Lessons From “The White Lotus” Season 3

Mar 18, 2025

Customer Obsession: The Secret to Creating Superfans

the word obsession in the dictionary and its definition

Feb 18, 2025

Are Your Employee Incentives Driving Great CX—Or Destroying It?

Jan 21, 2025

White computer keyboard with a blue key that says "Access" on it

Accessible and Inclusive Customer Experience: 3 Brands Leading the Way

Jan 7, 2025

New Year, Same Brand? Why Consistency Is Key (But Not Enough)

Dec 27, 2024

Top 5 Customer Experience Tips from Season 1 of The SUPER AMAZING Show

Brittany Hodak and Shep Hyken, hosts of the SUPER AMAZING Show

Dec 18, 2024

Book covers for: Give to Grow by Mo Bunnell, The 8 CX Laws of Customer-Focused Leadership by Blake Morgan, Ridiculously Easy to Do Business with by David Avrin, Earn It by Steve Pratt, and Rethinking Two Weeks' Notice by Robert Glazer

Five Game-Changing Insights From 2024’s Best Business Books

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