Customer Service Archives - Brittany Hodak

3 Tips to Boost Your Customer Acquisition and Retention Inspired By Valentine’s Day

Customer Experience, Customer Service, Marketing / By Brittany Hodak

Valentine’s Day is not just about romantic relationships; Valentine’s Day is all about making the people around you feel special. We all want to feel special, right? Of course! INCLUDING your customers. Every brand wants to attract their ideal customer, and your customers want to know that you love them as much as they love …

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Brittany’s favorite customer experience books

Customer Experience, Customer Service / By Brittany Hodak

If you’re looking for more resources on how to create superfan customers, I’ve got you covered! Below is a list of some of my favorite customer experience books that I love to gift to people. I categorized them by each step of the SUPER Model so you can find the right book for your needs. …

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10 Questions Every Client Service Representative Should Ask

Customer Experience, Customer Service / By Brittany Hodak

The way you interact with potential clients impacts the entire customer journey. As a client service representative, you’re more than client support. You’re also tasked with building the foundation for a strong working relationship. This is why you need to understand the 10 questions every client service representative should ask. Not only does this identify …

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8 Customer Service Tips Every Business Needs To Know

Customer Experience, Customer Service / By Brittany Hodak

Customer service is always evolving in today’s world. As more brands continue to change the status quo, it’s never been more important to understand how your business can leverage customer service to stand out. Just about everything today is customer-driven. Customers have more choices than ever in just about every industry. This is why you …

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5 Reasons Why Your Brand Needs to Create An Omnichannel Experience

Customer Experience, Customer Service, Marketing / By Brittany Hodak

As consumers are being bombarded with media 24/7, we’re no longer taking a linear path with our purchasing behaviors or consumption patterns. Imagine you’re at a party and you compliment your friend on her new pair of jeans. She tells you they’re from Abercrombie & Fitch. Later that night, you see an ad on Instagram …

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8 Customer Journey Touchpoints Crucial To Creating Superfans

Customer Experience, Customer Service, Marketing, Sales / By Brittany Hodak

Your customer should be at the foundation of every decision. If you don’t know how your customers engage with your brand, you can’t begin to build your customer journey touchpoints. A touchpoint is any moment a customer directly or indirectly comes into contact with your brand. They add up to create the overall customer experience …

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10 Customer Experience Best Practices You Need To Know

Customer Experience, Customer Service / By Brittany Hodak

In today’s world, few things matter more to your brand than the customer experience. More than just a trendy buzzword, your customer experience is the foundation for your entire business. If you follow the customer experience best practices, you not only boost your revenue. You also promote loyalty, retain engaged customers, and create raving superfans. …

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How To Foster 5-Star Customer Service Skills In Your Team

Customer Service / By Brittany Hodak

Customer service skills don’t happen overnight. They take time, effort, and interpersonal skills. Most importantly, they’re something everyone on your team needs to have. That being said, how can you foster 5-star customer service skills in your team from scratch? It doesn’t have to be complicated, but it takes the right strategy. As far as …

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What The Future Of Digital Customer Service Looks Like

Customer Service / By Brittany Hodak

We’re officially in the digital age, and this means the world of customer service is changing. Digital customer service is when you provide the same high level of support through digital mediums like text (SMS), email, chat, and so on. With a reported 59% of transactions taking place fully online with digital payment, it’s time …

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10 Ways to Sharpen Your Client Service Skills

Customer Service / By Brittany Hodak

When it comes to client service skills, the focus is always on helping others. As long as you’re compassionate and wish to make a real impact, you’re already on the right track. However, as anyone who works in client service or customer service knows, it’s always important to sharpen your client service skills. How do …

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Customer Service

3 Tips to Boost Your Customer Acquisition and Retention Inspired By Valentine’s Day

Brittany’s favorite customer experience books

10 Questions Every Client Service Representative Should Ask

8 Customer Service Tips Every Business Needs To Know

5 Reasons Why Your Brand Needs to Create An Omnichannel Experience

8 Customer Journey Touchpoints Crucial To Creating Superfans

10 Customer Experience Best Practices You Need To Know

How To Foster 5-Star Customer Service Skills In Your Team

What The Future Of Digital Customer Service Looks Like

10 Ways to Sharpen Your Client Service Skills

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