Customer Service

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MY FAVORITE POSTS ABOUT...

Mar 6, 2026

Best Business Books for Leaders

Feb 10, 2026

AI in Customer Service: When it Helps and When it Hurts

A snapshot of Brittany Hodak's terrible experience using AI in customer service with 1800-flowers.

Dec 18, 2025

The SUPER AMAZING Show with Brittany Hodak and Shep Hyken

Top 5 Episodes From Season 2 of the SUPER AMAZING Show

Sep 30, 2025

If Your Customer Service Isn’t Ready For Primetime, Neither Is Your Product

very angry customer screaming into phone at customer support

Aug 19, 2025

Reducing Customer Wait Time: 4 Ways to Turn Frustration Into Loyalty

May 13, 2025

Three happy customers in a grocery store, smiling with their grocery cart. Customers have emotional connection to the store

What Aldi Can Teach Us About Building Emotional Connections With Customers

Apr 29, 2025

Trader Joe’s Customer Experience Strategy: Why It Works

Apr 15, 2025

4 Customer Experience Lessons From “The White Lotus” Season 3

Luxurious pool resort with palm trees, umbrellas, and a cabana

Mar 18, 2025

the word obsession in the dictionary and its definition

Customer Obsession: The Secret to Creating Superfans

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