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MY FAVORITE POSTS ABOUT...

Jan 21, 2025

Accessible and Inclusive Customer Experience: 3 Brands Leading the Way

White computer keyboard with a blue key that says "Access" on it

Jan 7, 2025

New Year, Same Brand? Why Consistency Is Key (But Not Enough)

Dec 27, 2024

Brittany Hodak and Shep Hyken, hosts of the SUPER AMAZING Show

Top 5 Customer Experience Tips from Season 1 of The SUPER AMAZING Show

Dec 18, 2024

Five Game-Changing Insights From 2024’s Best Business Books

Book covers for: Give to Grow by Mo Bunnell, The 8 CX Laws of Customer-Focused Leadership by Blake Morgan, Ridiculously Easy to Do Business with by David Avrin, Earn It by Steve Pratt, and Rethinking Two Weeks' Notice by Robert Glazer

Jun 25, 2024

Eliminate Inconveniences For Your Customers With These 5 Tips

May 14, 2024

Chuck E. Cheese Incident: Exposing Flaws in the NPS Survey

The Chuck E. Cheese Incident: Exposing Flaws in The NPS Survey

Apr 30, 2024

The Intersection of CX and AI: Here’s What to Do — and What Not to Do!

Apr 16, 2024

SUPER Examples of Customer Experience

Happy customer - SUPER Examples of Customer Experience - Brittany Hodak

Jan 24, 2024

frequent flier programs

How Frequent Flier Programs Lose Customer Loyalty

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