THE SUPERFANS BLOG

Featured Image for Building A Customer First Business In 7 Steps - Brittany Hodak

Though just about every company claims to focus on customer satisfaction first and foremost, how often is that actually the case? In reality, your customers’

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Featured Image for How Do You Regain Customer Loyalty - Brittany Hodak

At one time or another, we’ve all heard the phrase, “Everyone makes mistakes.” But what do you do when your mistake affects your business, and

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Featured Image for 25 Ways To Improve Customer Loyalty And Satisfaction - Brittany Hodak

When it comes to marketing, the most powerful tool any business has is a happy customer — or, even better, an army of happy customers

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Featured Image for Is The Customer Always Right Four Reasons The Answer Is No - Brittany Hodak

Because I’m such a fierce advocate for creating amazing customer experiences, it might come as a surprise to some that I believe the old adage

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Featured Image for 4 Steps That Will Make Your Customers Into Superfans - Brittany Hodak

This article originally appeared on AdWeek.com on May 17th, 2018. Every business has the potential to create high-value “superfan” customers, but few take the time to employ

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Featured Image for The 3 Important Qualities of Customer Service - Brittany Hodak

When managing a business, there’s never a shortage of work to be done. Whether you’re focused on sales numbers, marketing strategies, or internal organization, there’s

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Featured Image for 13 Ways to Improve Customer Service in Your Business - Brittany Hodak

When managing or supporting a business, there are countless benefits to providing exceptional service for your customers. From bringing in referrals to charging higher prices,

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Featured Image for The Importance of Quality Customer Service - Brittany Hodak

Looking at the average business, it doesn’t take an expert to see that there are a ton of moving parts. For members of leadership, there’s

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Featured Image for What Is Customer Service and Why Is It Important - Brittany Hodak

Whether you’re just stepping into the business world or simply trying to improve your presence there, one thing is obvious: Making your clients or customers

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Featured Image for Finding — And Connecting With — Your Brand’s Superfans In A Pandemic (2) - Brittany Hodak

Everything about the world has changed overnight it seems, and we’ve got a front-row seat. We’re living in an unprecedented moment of uncertainty, but one

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What Does CX Mean?

In the world of online marketing, it’s likely that you’ve heard your fair share of buzzwords. One of these often-shared words is CX or customer

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Did you know that feeling unappreciated is the number-one reason customers switch service providers? Learn how to avoid common customer-service mistakes with my newsletter!