Customer Service

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MY FAVORITE POSTS ABOUT...

Oct 6, 2026

Customer Service Week Ideas That Create Better Customer Experiences

Customer service team at work - featured image for Customer Service Week Ideas That Create Better Customer Experiences by Brittany Hodak

Sep 18, 2026

3 Customer Loyalty Lessons From A Trash Can

Aug 25, 2026

customer feedback: why surveys aren't enough anymore - convenience store aisle

Customer Feedback: Why Surveys Aren’t Enough Anymore

Jun 8, 2026

Service Recovery Paradox: How Complaints Can Boost Loyalty

Apr 21, 2026

How to Improve Employee Engagement—Especially in High-Turnover Roles

convenience store employee engaged with customer - featured image for how to improve employee engagement - especially in high turnover roles by brittany hodak

Mar 6, 2026

24 book covers for the best business books for leaders by brittany hodak

Best Business Books for Leaders

Feb 10, 2026

AI in Customer Service: When it Helps and When it Hurts

A snapshot of Brittany Hodak's terrible experience using AI in customer service with 1800-flowers.

Dec 18, 2025

Top 5 Episodes From Season 2 of the SUPER AMAZING Show

The SUPER AMAZING Show with Brittany Hodak and Shep Hyken

Sep 30, 2025

very angry customer screaming into phone at customer support

If Your Customer Service Isn’t Ready For Primetime, Neither Is Your Product

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