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Jan 7, 2025

New Year, Same Brand? Why Consistency Is Key (But Not Enough)

Dec 18, 2024

Five Game-Changing Insights From 2024’s Best Business Books

Book covers for: Give to Grow by Mo Bunnell, The 8 CX Laws of Customer-Focused Leadership by Blake Morgan, Ridiculously Easy to Do Business with by David Avrin, Earn It by Steve Pratt, and Rethinking Two Weeks' Notice by Robert Glazer

Sep 17, 2024

Featured Image for How Starbucks Is Refocusing Its Customer Experience - Brittany Hodak

How Starbucks Is Refocusing Its Customer Experience

Aug 20, 2024

How Gen Z is Redefining Customer Engagement

How Gen Z is Redefining Customer Engagement - Brittany Hodak

Aug 6, 2024

4 Marketing Tips You Can Steal From Minor League Baseball

Apr 16, 2024

Happy customer - SUPER Examples of Customer Experience - Brittany Hodak

SUPER Examples of Customer Experience

Mar 20, 2024

Customer Advocacy: An Untapped Asset

Customer Advocacy An Untapped Asset

Feb 27, 2024

Why Aesthetics Matter: The Aesthetic Usability Effect

Female consumer comparing small appliance designs for aesthetic usability at store

Feb 6, 2024

Targeting the Right Product to the Wrong Audience | brittany hodak

What Happens When the Right Product is Targeted to the Wrong Audience

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