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May 19, 2026

Customer Trust Starts With Being More Helpful

Sporting Goods Equipment- featured image for Customer Trust Starts With Being More Helpful by Brittany Hodak

Mar 10, 2026

Human-Centered Customer Experience: Why the Best Brands Design for Real Life

Stuffed animal named Fuzzball that got his own VIP pass at the Universal Portofino Bay Resort - featured image for human-centered customer experience by Brittany Hodak

Mar 6, 2026

24 book covers for the best business books for leaders by brittany hodak

Best Business Books for Leaders

Apr 29, 2025

Trader Joe’s Customer Experience Strategy: Why It Works

Apr 15, 2025

4 Customer Experience Lessons From “The White Lotus” Season 3

Luxurious pool resort with palm trees, umbrellas, and a cabana

Mar 18, 2025

the word obsession in the dictionary and its definition

Customer Obsession: The Secret to Creating Superfans

Feb 18, 2025

Are Your Employee Incentives Driving Great CX—Or Destroying It?

Employee hesitantly cheering while holding cash - are your employee incentives driving great CX or destroying it? By Brittany Hodak

Dec 19, 2024

5 Questions Every Business Owner MUST Answer Before 2025

Clock striking midnight and fireworks, Happy new year!

Dec 18, 2024

Book covers for: Give to Grow by Mo Bunnell, The 8 CX Laws of Customer-Focused Leadership by Blake Morgan, Ridiculously Easy to Do Business with by David Avrin, Earn It by Steve Pratt, and Rethinking Two Weeks' Notice by Robert Glazer

Five Game-Changing Insights From 2024’s Best Business Books

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