Welcome to the
Experience Era
Featured In:
A New Keynote, By Popular Request:
Creating Superfans in the Experience Era
You know All Too Well that it costs more to acquire a new customer than it does to keep existing ones.
Don’t constantly chase new customers where you have to Begin Again. Learn how to turn your existing customers into superfans who Stay Stay Stay!
In this undeniably fun and actionable keynote, customer experience expert and certified Swiftie Brittany Hodak adapts the principles from her best-selling book, Creating Superfans, for the Experience Era.
She shares her proven, five-step formula for making customers say, “You Belong With Me.” This keynote is highly customized for each client to include relevant case studies (from your industry and others), research, and stories from Brittany’s 20-year career, including personal anecdotes from working with Taylor Swift, Dolly Parton, Katy Perry, and others.
Turning your customers into superfans will never go out of Style! Swifties and non-Swifties alike will be Enchanted by this electric, tailor-made-for-Nashville session.
Audiences Will Learn:
- Why the best marketing on the planet doesn’t cost anything
- Why superfans are the key to thriving businesses now and in the future
- How to consistently elevate ordinary customer moments into extraordinary ones
- The intentional choices Taylor has made in building her empire that they can make, too
This keynote is perfect for Direct Sales, Franchises, and Entrepreneurs.
“Brittany’s keynote was unforgettable. Our franchisees still discuss her insights a year later!”
Armany Mathias, Mathnasium
Hi, I'm Brittany!
I’m obsessed with helping people turn their customers into superfans.
I’ve studied superfandom for nearly two decades. I’ve worked alongside some of the world’s biggest brands and entertainers, including Walmart, Disney, Katy Perry, Dolly Parton, and Taylor Swift. I’ve also covered superfandom (and Swifties specifically!) extensively for publications including Forbes, Huffington Post, CNN, Cosmopolitan, the BBC, and TMZ.
I’ve delivered keynotes across the globe to organizations including American Express and the United Nations. When my award-winning book Creating Superfans was released, Forbes wrote, “If you have customers, you need this book. Period.”
TRUSTED BY:
Social Shout-Outs From Superfan Audience Members
