Welcome to the

Experience Era

Featured In:

A New Keynote, By Popular Request:

Creating Superfans in the Experience Era

You know All Too Well that it costs more to acquire a new customer than it does to keep existing ones.

Don’t constantly chase new customers where you have to Begin Again. Learn how to turn your existing customers into superfans who Stay Stay Stay!

In this undeniably fun and actionable keynote, customer experience expert and certified Swiftie Brittany Hodak adapts the principles from her best-selling book, Creating Superfans, for the Experience Era.

She shares her proven, five-step formula for making customers say, “You Belong With Me.” This keynote is highly customized for each client to include relevant case studies (from your industry and others), research, and stories from Brittany’s 20-year career, including personal anecdotes from working with Taylor Swift, Dolly Parton, Katy Perry, and others.

Turning your customers into superfans will never go out of Style! Swifties and non-Swifties alike will be Enchanted by this electric, tailor-made-for-Nashville session.

Audiences Will Learn:

This keynote is perfect for Direct Sales, Franchises, and Entrepreneurs.

“Brittany’s keynote was unforgettable. Our franchisees still discuss her insights a year later!”

Armany Mathias, Mathnasium
Brittany Hodak Standing With Hands Crossed

Hi, I'm Brittany!

I’m obsessed with helping people turn their customers into superfans.

I’ve studied superfandom for nearly two decades. I’ve worked alongside some of the world’s biggest brands and entertainers, including Walmart, Disney, Katy Perry, Dolly Parton, and Taylor Swift. I’ve also covered superfandom (and Swifties specifically!) extensively for publications including Forbes, Huffington Post, CNN, Cosmopolitan, the BBC, and TMZ.

I’ve delivered keynotes across the globe to organizations including American Express and the United Nations. When my award-winning book Creating Superfans was released, Forbes wrote, “If you have customers, you need this book. Period.”

Follow Up Boss white Logo
Thousand Trails White Logo
Furniture Today - Brittany Hodak
PRMG - Brittany Hodak
International Carwash Association - Brittany Hodak
InsurMark White Logo
Advisors Excel Logo

Social Shout-Outs From Superfan Audience Members

Audience Testimonial, Niki Clark - Brittany Hodak
Audience Testimonial from Heather on LinkedIn - Customer-Experience Keynote-Speaker Brittany-Hodak
Audience Testimonial from Sarah V. Clark- Customer-Experience Keynote-Speaker Brittany-Hodak
Troy Beane LinkedIn Testimonial of Keynote Speaker Brittany Hodak
Advisors Capital Management LinkedIn Testimonial of Keynote Speaker Brittany Hodak
Audience testimonial from Brandon O on behalf of Brittany Hodak
Audience Testimonial from Andrew Bartolotta - Customer-Experience Keynote-Speaker Brittany-Hodak
Audience Testimonial from Charles Gura on behalf of Brittany Hodak
Audience Testimonial from Paul Lucido- Customer-Experience Keynote-Speaker Brittany-Hodak
Audience testimonial from Bill Winterberg- Customer-Experience Keynote-Speaker Brittany-Hodak
IMC Logistics LinkedIn Testimonial of CX Keynote Speaker, Brittany Hodak