THE SUPERFANS BLOG

Featured Image for How To Exceed Customer Expectations In 7 Easy Steps - Brittany Hodak

Your customers have more expectations than ever before. In the past, you competed primarily with the brands in your industry. Nowadays, you’re competing with all

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Featured Image for 6 Signs You Need To Hire A Customer Care Consultant - Brittany Hodak

A customer care consultant understands your customers’ needs in a meaningful, actionable way. Not only do these professionals address customer concerns, but they also ensure

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Featured Image for 7 Ways Customer Success Consulting Pays Off - Brittany Hodak

Customer success is more than just a buzzword. Most businesses understand that they need stellar sales and marketing to succeed, but this alone isn’t always

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Featured Image for How To Build A Referral Marketing Strategy From Ground Zero - Brittany Hodak

When it comes to getting more business, referral marketing is a powerful tool. Having customers who trust your business enough to give word-of-mouth reviews is

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Featured Image for Five Words That Kill Customer Service Communication - Brittany Hodak

When it comes to building trust with customers, actions speak louder than words. That being said, words matter and they carry significance on their own.

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Featured Image for 8 Customer Service Qualities Guaranteed To Boost Retention - Brittany Hodak

With every passing day, your customers’ expectations grow higher and higher. Being “good” is no longer “good enough,” and it’s time to invest in the

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Featured Image for Why Customer Experience Consulting Is Vital For All Businesses - Brittany Hodak

In today’s world, customer experience is everything. It’s what drives referrals and boosts brand reputation. It’s the secret sauce behind the world’s greatest companies and

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Featured Image for How To Improve Customer Experience In Your Business - Brittany Hodak

If you want to improve customer experience in your business, you have to put your customers first. Not only does customer experience (CX) help you

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Featured Image for Want To Improve Your Consumer Journey Ask These Questions - Brittany Hodak

What is it that your customers really want? How can you make sure you’re offering products or services that serve your customers’ needs? It all

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Featured Image for Why Referral Marketing Beats Standard Sales Tactics - Brittany Hodak

While most brands focus on sales, there’s actually a secret marketing tool that’s often overlooked. Referral marketing is not only low-cost (or even free), but

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Did you know that feeling unappreciated is the number-one reason customers switch service providers? Learn how to avoid common customer-service mistakes with my newsletter!