THE SUPERFANS BLOG

How To Transition To An Omnichannel Customer Experience - Brittany Hodak

How To Transition To An Omnichannel Customer Experience Nowadays, your customers have greater expectations than ever before. Not only are they more likely to interact

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Featured Image for Blog_Consumer Centric Marketing_ 4 Strategies You Need To Know. - Brittany Hodak

Any brand in the digital age knows the importance of being there for your users. One popular term for this is consumer-centric marketing. This is

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10 Questions Every Client Service Representative Should Ask - Brittany Hodak

The way you interact with potential clients impacts the entire customer journey. As a client service representative, you’re more than client support. You’re also tasked

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7 Keys To A Successful Customer-Driven Marketing Strategy - Brittany Hodak

Any modern marketer knows there’s so much more to creating compelling campaigns than meets the eye. While it might seem simple enough to create content,

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Featured Image for the true costs of bad experience management - brittany hodak

Bad customer experience doesn’t just leave customers feeling underwhelmed and unappreciated. It also has a real impact on your overall business longevity and revenue. In

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Featured Blog Image for Digital Employee Experience - Brittany Hoadk

When the pandemic first hit, many companies were forced to work remotely overnight. Without any precedent or warning, HR and IT departments had to find

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8 Customer Service Tips Every Business Needs To Know - Brittany Hodak

Customer service is always evolving in today’s world. As more brands continue to change the status quo, it’s never been more important to understand how

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In today’s world, digital engagement has never been more important. It’s not enough to publish content on your website, social media, or so on. You

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2022 Blog Featured Images for 5 reasons why your brand must create an omnichannel experience - brittany hodak

As consumers are being bombarded with media 24/7, we’re no longer taking a linear path with our purchasing behaviors or consumption patterns.  Imagine you’re at

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Featured Image for 10 Tips for A Great Digital Customer Experience - Brittany Hodak

You’ve heard about customer experience, but how does this translate online? We’re living in a digital world, so it should come as no surprise that

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Featured Image for 8 Customer Journey Touchpoints Crucial To Creating Superfans - Brittany Hodak

Your customer should be at the foundation of every decision. If you don’t know how your customers engage with your brand, you can’t begin to

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Featured Image for 6 Things All Successful CX Programs Have In Common - Brittany Hodak

You know having one of the strongest CX programs in your industry makes all the difference. Yet, that’s something that’s easier said than done. Customer

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Did you know that feeling unappreciated is the number-one reason customers switch service providers? Learn how to avoid common customer-service mistakes with Brittany’s newsletter!

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Did you know that feeling unappreciated is the number-one reason customers switch service providers? Learn how to avoid common customer-service mistakes with my newsletter!