THE SUPERFANS BLOG

Client engagement sounds like it should come naturally, but what happens when your clients don’t interact with your products, content, or tools? If you’re producing

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We’re all familiar with the phrase “the customer is always right,” but this doesn’t really help us in the heat of the moment. Not only

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Let’s face it: customer complaints are intimidating. In today’s world, reviews and word-of-mouth are everything. They’re what boosts a brand’s performance on social media, search

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Having a strong customer support team is a must, but where do you begin with customer service training? This specific training is the process of

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Have you ever heard the phrase “show don’t tell?” When you collect a customer review, you’re putting this phrase into practice. In other words, you

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It’s hard to argue with the concept that a customer-centric business stands out against the competition and builds strong, long-term relationships with audiences. Yet, at

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You know how to attract new customers, but how do you keep them engaged with your business? If you want to grow a sustainable, customer-first

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Featured Image for What Is Your Net Promoter Score - Brittany Hodak

Regardless of your industry, it’s never been more important to understand your customer loyalty and satisfaction. How happy are your existing customers, and are you

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Featured Image for How Do You Develop A Customer Experience Strategy - Brittany Hodak

Most businesses nowadays understand they need to focus on customer service, but they don’t know where to begin. Superior customer experience is a part of

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Featured Image for What Is The Difference Between Customer Experience And Customer Service - Brittany Hodak

Customer experience (CX) and customer service often sound like two words meaning the same thing. What is actually the difference between customer experience and customer

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Did you know that feeling unappreciated is the number-one reason customers switch service providers? Learn how to avoid common customer-service mistakes with my newsletter!