5 CX and EX Lessons You Can Learn From The Office

Although The Office is known for its cringeworthy, politically incorrect comedy, I realized during a recent binge that there are actually quite a few CX

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Featured Blog Image for A beginners guide to content marketing

We’re living with more distractions than at any point in human history, and we’re being inundated with more messages competing for our attention than ever

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Featured Blog Image for Customer Service Week Celebration Ideas - Brittany Hodak

Happy Customer Service Week! Every year, companies celebrate Customer Service Week during the first week of October. It’s the perfect time to honor your employees

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Brittany's Favorite Customer Experience Books -Brittany Hodak

If you’re looking for more resources on how to create superfan customers, I’ve got you covered! Below is a list of some of my favorite

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Blog Image for 4 Intentional Experience Design Lessons You Can Learn from Legoland

I can’t help but notice awesome experience design out in the wild. A few months ago, my family spent a week in Florida and I

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Featured Blog Image for What you need to know about web accessibility and how it affects your customer experience - brittany hodak

A component of CX that doesn’t get talked about nearly as much as it should is accessibility. Accessibility literally means the ability to access. According

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How To Transition To An Omnichannel Customer Experience - Brittany Hodak

Nowadays, your customers have greater expectations than ever before. Not only are they more likely to interact with your business, but they want to interact

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Featured Image for Blog_Consumer Centric Marketing_ 4 Strategies You Need To Know. - Brittany Hodak

Any brand in the digital age knows the importance of being there for your users. One popular term for this is consumer-centric marketing. This is

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10 Questions Every Client Service Representative Should Ask - Brittany Hodak

The way you interact with potential clients impacts the entire customer journey. As a client service representative, you’re more than client support. You’re also tasked

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7 Keys To A Successful Customer-Driven Marketing Strategy - Brittany Hodak

Any modern marketer knows there’s so much more to creating compelling campaigns than meets the eye. While it might seem simple enough to create content,

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Featured Image for the true costs of bad experience management - brittany hodak

Bad customer experience doesn’t just leave customers feeling underwhelmed and unappreciated. It also has a real impact on your overall business longevity and revenue. In

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Featured Blog Image for Digital Employee Experience - Brittany Hoadk

When the pandemic first hit, many companies were forced to work remotely overnight. Without any precedent or warning, HR and IT departments had to find

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