Most businesses nowadays understand they need to focus on customer service, but they don’t know where to begin. Superior customer experience is a part of
May 7, 2021
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THE SUPERFANS BLOG
Customer experience (CX) and customer service often sound like two words meaning the same thing. What is actually the difference between customer experience and customer
April 30, 2021
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The term “customer experience” is something you’re bound to stumble upon online, but what does this term really mean in practice? What sets a good
April 23, 2021
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When it comes to improving your brand’s customer experience, it helps to know the best path to take. Most customers know exactly what they want
April 16, 2021
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Too many companies focus on their customer service goals but they fail to keep track of key metrics. While you might be able to recognize
April 9, 2021
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Even if you have the best intentions all of the time, sometimes things won’t work out as planned. Maybe an order was delivered incorrectly or
April 2, 2021
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A customer experience consultant is someone who specializes in the customer journey from start to finish. Through my time working with countless companies across industries,
March 26, 2021
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Every year, as November comes to an end, more and more companies jump onto the holiday train. From advertisements to holiday cards to holiday carols,
March 19, 2021
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In any industry, two facts remain true. First, you’re sure to bring in more customers – and retain existing ones – if you provide a consistently
March 15, 2021
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Retaining your existing customers is always more profitable than acquiring new customers. More and more companies are beginning to understand the value of investing in
January 29, 2021
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How Do You Develop A Customer Experience Strategy?
May 7, 2021
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Most businesses nowadays understand they need to focus on customer service, but they don’t know where to begin. Superior customer experience is a part of
What Is The Difference Between Customer Experience And Customer Service?
April 30, 2021
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Customer experience (CX) and customer service often sound like two words meaning the same thing. What is actually the difference between customer experience and customer
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