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Explore Speaking Topics

I teach everyone in organizations

Superfans.

to turn customers into 

I teach everyone in organizations to turn

customers into

"Brittany took our event to the next level! 

When she spoke, you could actually see agents' wheels turning. They were frantically jotting notes, engaged and entertained. Her workshop with our agents in the morning was one of my favorite sessions at the entire event."

Spyglass Realty

 - Sunny Tracey,

"Brittany was an exceptional speaker!

She was completely engaging, shared relatable stories, and wove in many points that connected to our business. She is interactive with her use of the Menti tool, which will help us take the discussion further in our business.”

Stop & Shop

 - Frank Neely,

"Brittany's presentation was unforgettable!

 Her book, Creating Superfans, struck a chord with our franchisees. Our franchisees still discuss her insights a year later. Brittany effortlessly connected with everyone she met, leaving a lasting impression.”

Mathnasium

 - Armany Mathias,

“I can't say enough good things about Brittany!

Her Superfans Workshop proved to be an incredible investment, as the team loved it and it was the highlight of the day. Thanks for sharing so many impactful ideas and making us a better organization!”

Oyler Hines Group of Coldwell Banker Realty

 - Michael Hines,

“Hands down the best speaker that I have worked with.

 It was clear that she did research on our company. The audience loved her storytelling and are still talking about creating superfans months after experiencing her presentation.”

Eat'n Park Hospitality Group

 - Carlye Henderson,

"Brittany's workshops were engaging and impactful.

Her likable and relatable demeanor resonated deeply with the attendees. Brittany inspired the franchisees with fresh ideas and perspectives, leaving them motivated and excited about their business!”

Rhea Lana's Franchise Systems

 - Beth Phillips,

Speaking Topics

topic #2

How to Boost Your Reputation, Referrals, and Revenue

How AI Is (And Isn’t) Transforming CX

topic #3

The Future of Customer Experience

From Commodity to Category of One

Explore Topic

Brittany teaches people to turn customers into superfans. Below are her most-requested keynotes, each optimized with carefully-curated examples and takeaways designed to best resonate with specific audiences.

Explore Topic

How to turn customers into lifelong advocates

Creating Superfans

topic #1

Explore Topic

How to Turn Customers Into Lifelong Advocates

Topic Overview

Audience Takeaways:

FOR GENERAL SESSIONS

Why superfans are the key to thriving businesses now and in the future

How to consistently elevate ordinary customer moments into extraordinary ones

Why the best marketing on the planet doesn’t cost anything

We’re living in an Experience Economy. Customer experience, or CX, drives over two-thirds of customer loyalty; that’s more than brand and price combined. This keynote shows why every member of a team is in the Experience Department and offers a memorable, proven five-step framework to attract — and keep! — superfan customers.

Creating Superfans

Topic #1

42%

33%

32%

On average, companies that invest in improving their customer experience see a:

improvement in customer retention

improvement in customer satisfaction

increase in cross-selling and up-selling

source: keap

How AI Is (And Isn't) Transforming CX

Topic Overview:

Audience Takeaways:

FOR FUTURE-FOCUSED LEADERS

Which tasks they should never perform again without AI, period

How to use AI to better predict customer and employee needs and behaviors

How to use AI to enable hyper-personalized interactions for their customers immediately

It’s not a matter of if your customers’ expectations will demand more generative AI solutions for CX, but when and how. In this interactive and eye-opening keynote packed with case studies and hyper-actionable tips, Brittany sheds light on how AI will (and won’t) fundamentally transform customer, employee, and executive experience.

The Future of Customer Experience

Topic #2

“Top customer experience speaker for 2024”

“Game-changing customer experience speaker”

“A powerhouse customer experience speaker.”

How to Immediately Boost Your Reputation, Referrals, and Revenue

Audience Takeaways:

Topic Overview:

FOR SALESPEOPLE/ ENTREPRENEURS

What to change today to immediately improve sales performance future

How to make commodity factors like pricing and timing much less relevant to customers


Why the most effective sales tool in human history has worked for millennia

Why should your prospects choose your choice over every other available option? If you can’t answer that question clearly and confidently, prospective customers definitely won’t be able to. Brittany talks closing deals with Walmart, Disney, Dolly Parton, and many more to help sales professionals answer a potentially-billion-dollar question: Why do you deserve superfans?

From Commodity to Category of One

Topic #3

A superfan is a customer or stakeholder who is so delighted by their experience with a brand, product, or service that they become an enthusiastic advocate. 

Superfan?

What  is a

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