I teach everyone in organizations to turn customers into superfans.
Signature Speaking Topics
Brittany teaches people to turn customers into superfans. Below are her most-requested keynotes, each optimized with carefully-curated examples and takeaways designed to best resonate with specific audiences.
Topic #3
From Commodity to Category of One
How to Immediately Boost Your Reputation, Referrals, & Revenue
Topic #1
Creating Superfans
How to Turn Customers Into Lifelong Advocates
FOR GENERAL SESSIONS/ENTIRE ORGANIZATIONS
topic overview:
We’re living in an Experience Economy. Customer experience, or CX, drives over two-thirds of customer loyalty; that’s more than brand and price combined. This keynote shows why every member of a team is in the Experience Department and offers a memorable, proven five-step framework to attract — and keep! — superfan customers.
audience takeaways:
- Why the best marketing on the planet doesn’t cost anything
- How to consistently elevate ordinary customer moments into extraordinary ones
- Why superfans are the key to thriving businesses now and in the future
On average, companies that invest in improving their customer experience see a
improvement in customer retention
improvement in customer satisfaction
increase in cross-selling and up-selling
source: keap
topic #2
The Future of Customer Experience
How AI Is (And Isn’t) Transforming CX
FOR FUTURE-FOCUSED LEADERS
topic overview:
It’s not a matter of if your customers’ expectations will demand more generative AI solutions for CX, but when and how. In this interactive and eye-opening keynote packed with case studies and hyper-actionable tips, Brittany sheds light on how AI will (and won’t) fundamentally transform customer, employee, and executive experience.
audience takeaways:
- How to use AI to enable hyper-personalized interactions for their customers immediately
- Which tasks they should never perform again without AI, period
- How to use AI to better predict customer and employee needs and behaviors
“Top customer experience speaker for 2024”
“A powerhouse customer experience speaker whose expertise isn't just surface-level”
“Game-changing customer experience speaker”
topic #3
From Commodity to Category of One
How to Immediately Boost Your Reputation, Referrals, and Revenue
FOR SALESPEOPLE, SALES LEADERS, AND ENTREPRENEURS
topic overview:
Why should your prospects choose your choice over every other available option? If you can’t answer that question clearly and confidently, prospective customers definitely won’t be able to. Brittany talks closing deals with Walmart, Disney, Dolly Parton, and many more to help sales professionals answer a potentially-billion-dollar question: Why do you deserve superfans?
audience takeaways:
- Why the most effective sales tool in human history has worked for millennia
- How to make commodity factors like pricing and timing much less relevant to customers
- What to change today to immediately improve sales performance
What is a Superfan?
A superfan is a customer or stakeholder who is so delighted by their experience with a brand, product, or service that they become an enthusiastic advocate.
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