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I teach everyone in organizations
Superfans.
to turn customers into
I teach everyone in organizations to turn
customers into
Trusted By
“The highest rated speaker we’ve ever had!
If every company listened to Brittany’s message and implemented it, the world would be a much better place to do business in! Every single attendee left the meeting armed with a better approach to how they run their business.”
SIA of Northern Ohio
- Jack Hertvik,
"Her impact will be remembered long after the event!
Brittany's keynote was not only powerful and insightful, but it also resonated deeply with our audience. The energy in the room was a true reflection of how much our attendees enjoyed and appreciated Brittany's message."
Blueprint to Practice Automation
- Dr. Aaron Gumm DC,
"Brittany took our event to the next level!
When she spoke, you could actually see agents' wheels turning. They were frantically jotting notes, engaged and entertained. Her workshop with our agents in the morning was one of my favorite sessions at the entire event."
Spyglass Realty
- Sunny Tracey,
"Nobody wanted to miss a moment!
Brittany kept the audience hooked with a roundtable challenge that sparked 100% participation. Brittany’s ability to break down examples of great service, and what that means for both the consumer and the brand, challenged attendees to rethink their approach to customer experience."
Franchise Media Update
- Cindy Cruz,
"Brittany was an exceptional speaker!
She was completely engaging, shared relatable stories, and wove in many points that connected to our business. She is interactive with her use of the Menti tool, which will help us take the discussion further in our business.”
Stop & Shop
- Frank Neely,
"Brittany's presentation was unforgettable!
Her book, Creating Superfans, struck a chord with our franchisees. Our franchisees still discuss her insights a year later. Brittany effortlessly connected with everyone she met, leaving a lasting impression.”
Mathnasium
- Armany Mathias,
“I can't say enough good things about Brittany!
Her Superfans Workshop proved to be an incredible investment, as the team loved it and it was the highlight of the day. Thanks for sharing so many impactful ideas and making us a better organization!”
Oyler Hines Group of Coldwell Banker Realty
- Michael Hines,
“Hands down the best speaker that I have worked with.
It was clear that she did research on our company. The audience loved her storytelling and are still talking about creating superfans months after experiencing her presentation.”
Eat'n Park Hospitality Group
- Carlye Henderson,
"Brittany's workshops were engaging and impactful.
Her likable and relatable demeanor resonated deeply with the attendees. Brittany inspired the franchisees with fresh ideas and perspectives, leaving them motivated and excited about their business!”
Rhea Lana's Franchise Systems
- Beth Phillips,
Speaking Topics
topic #2
How to Boost Your Reputation, Referrals, and Revenue
How AI Is (And Isn’t) Transforming CX
The Future of Customer Experience
From Commodity to Category of One
Explore Topic
Brittany teaches people to turn customers into superfans. Below are her most-requested keynotes, each optimized with carefully-curated examples and takeaways designed to best resonate with specific audiences.
Explore Topic
How to turn customers into lifelong advocates
Creating Superfans
Explore Topic
Topic #1
Topic #3
Topic #1
Creating Superfans
How to Turn Customers Into Lifelong Advocates
FOR GENERAL SESSIONS
Keynote Overview
We’re living in an Experience Economy. Customer experience, or CX, drives over two-thirds of customer loyalty; that’s more than brand and price combined.
This keynote shows why every member of a team is in the Experience Department and offers a memorable, proven five-step framework to attract — and keep! — superfan customers.
Audience Takeaways:
Why the best marketing on the planet doesn’t cost anything
How to consistently elevate ordinary customer moments into extraordinary ones
Why creating superfans is the most effective long-term growth strategy
42%
33%
32%
On average, companies that invest in improving their customer experience see a:
improvement in customer retention
improvement in customer satisfaction
increase in cross-selling and up-selling
source: keap
Topic #2
The Future of Customer Experience
How AI Is (And Isn't) Transforming CX
FOR FUTURE-FOCUSED LEADERS
Keynote Overview
It’s not a matter of if your customers’ expectations will demand more generative AI solutions for CX, but when and how.
In this interactive and eye-opening keynote packed with case studies and hyper-actionable tips, Brittany sheds light on how AI will (and won’t) fundamentally transform customer, employee, and executive experience.
Audience Takeaways:
How to leverage AI to automate routine tasks and boost productivity in your daily workflow.
Which tasks they should never perform again without AI, period
How to use AI to better predict customer and employee needs and behaviors
“Top customer experience speaker for 2024”
“Game-changing customer experience speaker”
“A powerhouse customer experience speaker.”
Topic #3
From Commodity to Category of One
How to Immediately Boost Your Reputation, Referrals, and Revenue
FOR SALESPEOPLE/SALES LEADERS
Keynote Overview
Why should a customer choose your agency, team, or carrier over any other option? If you can’t answer that clearly and confidently, they’ll go with someone who can.
In this dynamic keynote, you’ll learn how to build trust, humanize your sales process, and create loyalty that lasts beyond price comparisons — turning policyholders into superfans who renew, refer, and advocate for your brand.
Audience Takeaways:
Why the most effective sales tool in human history has worked for millennia
How to make commodity factors like pricing and timing much less relevant to customers
What to change right now to improve long-term sales and retention
The SUPER Model
Get a sneak peek of the foundation of Brittany's most-requested keynotes and workshops.