BOOK BRITTANY
EXPLORE SPEAKING TOPICS
How to Boost Your Reputation, Referrals, and Revenue
How AI Is (And Isn’t) Transforming CX
How to turn customers into lifelong advocates
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Brittany teaches people to turn customers into superfans. Below are her most-requested keynotes, each optimized with carefully-curated examples and takeaways designed to best resonate with specific audiences.
How to Turn Customers Into Lifelong Advocates
Why the best marketing on the planet doesn’t cost anything
How to consistently elevate ordinary customer moments into extraordinary ones
Why superfans are the key to thriving businesses now and in the future
We’re living in an Experience Economy. Customer experience, or CX, drives over two-thirds of customer loyalty; that’s more than brand and price combined. This keynote shows why every member of a team is in the Experience Department and offers a memorable, proven five-step framework to attract — and keep! — superfan customers.
42%
33%
32%
source: keap
How AI Is (And Isn't) Transforming CX
How to use AI to enable hyper-personalized interactions for their customers immediately
Which tasks they should never perform again without AI, period
How to use AI to better predict customer and employee needs and behaviors
It’s not a matter of if your customers’ expectations will demand more generative AI solutions for CX, but when and how. In this interactive and eye-opening keynote packed with case studies and hyper-actionable tips, Brittany sheds light on how AI will (and won’t) fundamentally transform customer, employee, and executive experience.
How to Immediately Boost Your Reputation, Referrals, and Revenue
Why the most effective sales tool in human history has worked for millennia
How to make commodity factors like pricing and timing much less relevant to customers
What to change today to immediately improve sales performance future
Why should your prospects choose your choice over every other available option? If you can’t answer that question clearly and confidently, prospective customers definitely won’t be able to. Brittany talks closing deals with Walmart, Disney, Dolly Parton, and many more to help sales professionals answer a potentially-billion-dollar question: Why do you deserve superfans?