I teach everyone in organizations to turn customers into superfans.

Signature Speaking Topics

Brittany teaches people to turn customers into superfans. Below are her most-requested keynotes, each optimized with carefully-curated examples and takeaways designed to best resonate with specific audiences.

Topic #1

Creating Superfans

How to Turn Customers Into Lifelong Advocates

Topic #2

The Future of Customer Experience

How AI Is (And Isn’t) Transforming CX

Topic #3

From Commodity to Category of One

How to Immediately Boost Your Reputation, Referrals, & Revenue

Topic #1

Creating Superfans

How to Turn Customers Into Lifelong Advocates

FOR GENERAL SESSIONS/ENTIRE ORGANIZATIONS
topic overview:

We’re living in an Experience Economy. Customer experience, or CX, drives over two-thirds of customer loyalty; that’s more than brand and price combined. This keynote shows why every member of a team is in the Experience Department and offers a memorable, proven five-step framework to attract — and keep! — superfan customers.

audience takeaways:

On average, companies that invest in improving their customer experience see a

Smiling Face icon with arrows circling it
0 %
improvement in customer retention
0 %
improvement in customer satisfaction
Icon of Hand Pointing to a Dollar Symbol
0 %
increase in cross-selling and up-selling
source: keap

topic #2

The Future of Customer Experience

How AI Is (And Isn’t) Transforming CX

FOR FUTURE-FOCUSED LEADERS
topic overview:

It’s not a matter of if your customers’ expectations will demand more generative AI solutions for CX, but when and how. In this interactive and eye-opening keynote packed with case studies and hyper-actionable tips, Brittany sheds light on how AI will (and won’t) fundamentally transform customer, employee, and executive experience.

audience takeaways:

“Top customer experience speaker for 2024”

Customer Think

“A powerhouse customer experience speaker whose expertise isn't just surface-level”

Inc | Customer Experience Keynote Speaker | Brittany Hodak

“Game-changing customer experience speaker”

Digital Marketing News

topic #3

From Commodity to Category of One

How to Immediately Boost Your Reputation, Referrals, and Revenue

FOR SALESPEOPLE, SALES LEADERS, AND ENTREPRENEURS
topic overview:

Why should your prospects choose your choice over every other available option? If you can’t answer that question clearly and confidently, prospective customers definitely won’t be able to. Brittany talks closing deals with Walmart, Disney, Dolly Parton, and many more to help sales professionals answer a potentially-billion-dollar question: Why do you deserve superfans?

audience takeaways:

What is a Superfan?

A superfan is a customer or stakeholder who is so delighted by their experience with a brand, product, or service that they become an enthusiastic advocate.

Let's Collaborate for Your Next Event!

Please complete the form below, tell me more about your upcoming event and I will be in touch with you soon.

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