BOOK BRITTANY

EXPLORE SPEAKING TOPICS

I teach everyone in organizations to turn customers into superfans.

I teach everyone in organizations to turn customers into superfans.

- Sunny Tracey, Executive Producer, Realty Hack Summit

"Brittany took our event to the next level! When she spoke, you could actually see agents' wheels turning. They were frantically jotting notes, engaged and entertained." 

- Jerry Koutavas, President, The ASCII Group

"Brittany made the journey of understanding the building blocks of customer experience into something that most of our attendees will now hold on to and recognize in their day-to-day life."

- Armany Mathias, Sr. Director of Learning, Mathnasium 

“Brittany's presentation was unforgettable. Our franchisees still discuss her insights a year later. Brittany effortlessly connected with everyone she met, leaving a lasting impression.”

- Beth Phillips, COO, Rhea Lana's Franchise Systems

"Brittany's keynote and workshops were engaging and impactful. Brittany inspired the franchisees with fresh ideas and perspectives, leaving them motivated and excited about their business!”

topic #1

topic #2

Creating Superfans

How to Boost Your Reputation, Referrals, and Revenue

How AI Is (And Isn’t) Transforming CX

How to turn customers into lifelong advocates

topic #3

The Future of Customer Experience

From Commodity to Category of One

Explore topic

Explore topic

Explore topic

Signature Speaking Topics

Brittany teaches people to turn customers into superfans. Below are her most-requested keynotes, each optimized with carefully-curated examples and takeaways designed to best resonate with specific audiences.

How to Turn Customers Into Lifelong Advocates

TOPIC OVERVIEW:

audience takeaways:

FOR GENERAL SESSIONS/ENTIRE ORGANIZATIONS

Why the best marketing on the planet doesn’t cost anything

How to consistently elevate ordinary customer moments into extraordinary ones

Why superfans are the key to thriving businesses now and in the future

We’re living in an Experience Economy. Customer experience, or CX, drives over two-thirds of customer loyalty; that’s more than brand and price combined. This keynote shows why every member of a team is in the Experience Department and offers a memorable, proven five-step framework to attract — and keep! — superfan customers.

Creating Superfans

topic #1

42%

33%

32%

On average, companies that invest in improving their customer experience see a:

improvement in customer retention

improvement in customer satisfaction

increase in cross-selling and up-selling

source: keap

How AI Is (And Isn't) Transforming CX

TOPIC OVERVIEW:

audience takeaways:

FOR FUTURE-FOCUSED LEADERS

How to use AI to enable hyper-personalized interactions for their customers immediately

Which tasks they should never perform again without AI, period

How to use AI to better predict customer and employee needs and behaviors

It’s not a matter of if your customers’ expectations will demand more generative AI solutions for CX, but when and how. In this interactive and eye-opening keynote packed with case studies and hyper-actionable tips, Brittany sheds light on how AI will (and won’t) fundamentally transform customer, employee, and executive experience.

The Future of Customer Experience

topic #2

“Top customer experience speaker for 2024”

“Game-changing customer experience speaker”

“A powerhouse customer experience speaker whose expertise isn't just surface-level.”

How to Immediately Boost Your Reputation, Referrals, and Revenue

TOPIC OVERVIEW:

audience takeaways:

FOR SALESPEOPLE, SALES LEADERS, AND ENTREPRENEURS

Why the most effective sales tool in human history has worked for millennia

How to make commodity factors like pricing and timing much less relevant to customers

What to change today to immediately improve sales performance future

Why should your prospects choose your choice over every other available option? If you can’t answer that question clearly and confidently, prospective customers definitely won’t be able to. Brittany talks closing deals with Walmart, Disney, Dolly Parton, and many more to help sales professionals answer a potentially-billion-dollar question: Why do you deserve superfans?

From Commodity to Category of One

topic #3

What is a superfan?

A superfan is a customer or stakeholder who is so delighted by their experience with a brand, product, or service that they become an enthusiastic advocate.