About

Brittany

Keynote Speaker

Game-changing

Brittany’s keynotes are as entertaining as they are actionable. 

An audience member once described her style as “a mix between a really funny standup comedian and a really smart professor.”

In the five years she’s been speaking full-time (after selling her eight-figure startup agency), Brittany has spoken to nearly 40,000 audience members across hundreds of events. Whether she’s in front of 10 people or 10,000, she approaches every event as the most important one of her career – because she’s obsessed with giving everyone the tools to turn customers into superfans. 

When she’s not at events, she often contributes to thought leadership around customer experience and fandom. She’s been featured in hundreds of media outlets, from New York Times to TMZ, and CNN to Cosmopolitan.

Bestselling

Author

Brittany is the author of Creating Superfans: How To Turn Your Customers Into Lifelong Advocates. 

Brittany is the author of Creating Superfans: How To Turn Your Customers Into Lifelong Advocates. 

Creating Superfans has sold tens of thousands of copies in the United States and has been translated into foreign languages for international release. It's available in hardcover, e-book, and audiobook.

Its simple CX system, the SUPER Model, has helped companies of all sizes and across all industries operationalize customer experience across every department.  Whether you're launching a new business or running a hundred-year-old brand, Creating Superfans gives your entire team a shared playbook for tapping into the unmatched power of superfandom.

Forbes wrote upon its release, “If you have customers, you need this book. Period.”

2023 Outstanding Works Of Literature Awards: 

Best Sales & Marketing Book

“Brittany was amazing!"

- Cesar Castro, Plexus Worldwide

Entrepreneur

Brittany launched her first company when she was 26. Within 18 months, she had released a dozen products in Walmart stores nationwide, combining for over $10 million in sales.

She partnered with brands including Johnson & Johnson, Kellogg’s and Dr Pepper — and superstar entertainers including Katy Perry, Dolly Parton, and Luke Bryan — to create fan-driven collectibles that sold millions of units.

She was named to 30 Under 30 and 40 Under 40 lists by Billboard, Inc., and Advertising Age, among others. She received several awards, including being named Most Disruptive Young Entrepreneur at a United Nations ceremony in 2014.

When appearing on the hit TV show Shark Tank, Brittany received offers $750,000+ offers from four of the five sharks at one of the highest valuations in the show’s history. 

Award-winning

“I can't say enough good things about Brittany!"

- Michael Hines, Oyler Hines Group of Coldwell Banker Realty

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