Transform Your Mortgage Business With Unforgettable Customer Experience
Stand out from the competition with strategies from top mortgage speaker Brittany Hodak
Transform Your Mortgage Business With Unforgettable Customer Experience
trusted by:
- kim shane, stockton mortgage
"Brittany's presentation captivated our team, sparking such interest in one section that they requested more follow-up activities. Brittany went above and beyond by organizing virtual meetings with smaller groups, offering personalized coaching, and answers to their questions."
1 in 5
borrowers return to the same lender for their next mortgage.
Source: ICE Mortgage Technology
Many mortgage professionals focus on closing deals instead of creating relationships that drive long-term success.
Brittany helps mortgage professionals increase retention and referrals by delivering standout customer experiences that borrowers remember long after closing. By building trust, exceeding expectations, and fostering real connections, lenders create clients who want to return.
She also teaches lenders how to strategically maximize moments along the client journey to ask for reviews and referrals in a way that feels effortless.
The result? More repeat business, more word-of-mouth marketing, and a stronger reputation in the market.
Turn Borrowers Into Your Biggest Referral Engine
Speaking Topics
topic #1
topic #2
Creating Superfans
How to Boost Your Reputation, Referrals, and Revenue
How AI Is (And Isn’t) Transforming CX
How to turn Borrowers into lifelong advocates
topic #3
The Future of Customer Experience
From Commodity to Category of One
Explore topic
Explore topic
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Brittany teaches people to turn customers into superfans. Below are her most-requested keynotes, each optimized with carefully-curated examples and takeaways designed to best resonate with mortgage professionals.
How to Turn Borrowers Into Lifelong Advocates
Why superfans are the key to thriving businesses now and in the future
TOPIC OVERVIEW:
audience takeaways:
FOR GENERAL SESSIONS/ENTIRE mortgage companies
Simple strategies to reduce friction and make the mortgage process smoother for every client.
How to differentiate beyond rates by building trust and lasting relationships with borrowers
Customer experience drives over two-thirds of borrower loyalty—more than rates or loan products combined. In today’s competitive mortgage market, the lenders who win are the ones who create seamless, stress-free experiences that turn borrowers into lifelong advocates. This keynote shows why every member of your team plays a crucial role in customer satisfaction and provides a memorable, five-part framework to attract—and keep!—superfan clients who return and refer.
Creating Superfans
topic #1
32%
31%
28%
The Growing Role of AI in the Mortgage Industry
of homeowners use AI to estimate mortgage payments.
of buyers use AI to learn home-buying tips.
of buyers use AI to shop for mortgage rates.
source: national mortgage professional
How AI Is (And Isn't) Transforming CX
TOPIC OVERVIEW:
audience takeaways:
FOR FUTURE-FOCUSED LEADERS
Practical strategies for integrating AI into your mortgage business without losing the personal touch.
How to use AI to better predict customer and employee needs and behaviors
How to leverage AI to automate routine tasks and boost productivity in your daily workflow.
In today’s mortgage industry, it’s not a matter of if, but when AI will reshape your customer experience. In this interactive and insightful keynote, Brittany explores how AI will transform borrower interactions, streamline processes, and enhance team performance. Packed with case studies and actionable tips, she reveals how AI can elevate the mortgage experience while highlighting the potential pitfalls to avoid.
The Future of Customer Experience
topic #2
“Top customer experience speaker for 2024”
“Game-changing customer experience speaker”
“A powerhouse customer experience speaker whose expertise isn't just surface-level.”
How to Immediately Boost Your Reputation, Referrals, and Revenue
What to change today to immediately improve sales performance future
TOPIC OVERVIEW:
audience takeaways:
FOR SALESPEOPLE and SALES LEADERS
How to make commodity factors like rates much less relevant to customers
The key to turning satisfied borrowers into your best marketing asset
Why should borrowers choose you over every other lender? If you can’t answer that clearly and confidently, they’ll move on to someone who can. In this engaging keynote, Brittany shares insights from working with brands like Walmart, Disney, and Dolly Parton to help mortgage professionals stand out, build trust, and turn clients into superfans who return and refer.
From Commodity to Category of One
topic #3
