Watch Brittany Speak
Create Experiences That Turn Every Borrower Into a Superfan
Top mortgage Speaker
Brittany Hodak helps mortgage professionals earn trust, drive referrals, and turn every transaction into a lasting relationship.
trusted by:
- Kim Shane,
"Brittany's presentation captivated our team!
She sparked such interest in one section that they requested more follow-up activities. Brittany went above and beyond by organizing virtual meetings with smaller groups, offering personalized coaching, and answers to their questions."
Stockton Mortgage
1 in 5
Borrowers return to the same lender for their next mortgage.
Source: ICE Mortgage Technology
Many mortgage professionals focus on closing deals instead of creating relationships that drive long-term success.
Brittany helps mortgage professionals increase retention and referrals by delivering standout customer experiences that borrowers remember long after closing. By building trust, exceeding expectations, and fostering real connections, lenders create clients who want to return.
She also teaches lenders how to strategically maximize moments along the client journey to ask for reviews and referrals in a way that feels effortless.
The result? More repeat business, more word-of-mouth marketing, and a stronger reputation in the market.
Turn Borrowers Into Your Biggest Referral Engine
Speaking Topics
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How to Boost Your Reputation, Referrals, and Revenue
How AI Is (And Isn’t) Transforming CX
The Future of Customer Experience
From Commodity to Category of One
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Brittany teaches people to turn customers into superfans. Below are her most-requested keynotes, each optimized with carefully-curated examples and takeaways designed to best resonate with mortgage professionals.
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How to turn Borrowers into lifelong advocates
Creating Superfans
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Topic #3
Topic #1
Creating Superfans
How to Turn Borrowers Into Lifelong Advocates
FOR GENERAL SESSIONS
Keynote Overview
Customer experience drives over two-thirds of borrower loyalty—more than rates or loan products combined. In today’s competitive mortgage market, the lenders who win are the ones who create seamless, stress-free experiences that turn borrowers into lifelong advocates.
This keynote shows why every member of your team plays a crucial role in customer satisfaction and provides a memorable, five-part framework to attract—and keep!—superfan clients who return and refer. superfan customers.
Audience Takeaways:
How to differentiate beyond rates by building trust and lasting relationships with borrowers
Simple strategies to reduce friction and make the mortgage process smoother for every client.
Why superfans are the key to thriving businesses now and in the future
32%
31%
28%
The Growing Role of AI in the Mortgage Industry
of homeowners use AI to estimate mortgage payments.
of buyers use AI to learn home-buying tips.
of buyers use AI to shop for mortgage rates.
source: national mortgage professional
Topic #2
The Future of Customer Experience
How AI Is (And Isn't) Transforming CX
FOR FUTURE-FOCUSED LEADERS
Keynote Overview
In today’s mortgage industry, it’s not a matter of if, but when AI will reshape your customer experience.
In this interactive and insightful keynote, Brittany explores how AI will transform borrower interactions, streamline processes, and enhance team performance. Packed with case studies and actionable tips, she reveals how AI can elevate the mortgage experience while highlighting the potential pitfalls to avoid.
Audience Takeaways:
How to leverage AI to automate routine tasks and boost productivity in your daily workflow.
Practical strategies for integrating AI into your mortgage business without losing the personal touch.
How to use AI to better predict customer and employee needs and behaviors
“Top customer experience speaker for 2024”
“Game-changing customer experience speaker”
“A powerhouse customer experience speaker.”
Topic #3
From Commodity to Category of One
How to Immediately Boost Your Reputation, Referrals, and Revenue
FOR SALESPEOPLE/SALES LEADERS
Keynote Overview
Why should borrowers choose you over every other lender? If you can’t answer that clearly and confidently, they’ll move on to someone who can.
In this engaging keynote, Brittany shares insights from working with brands like Walmart, Disney, and Dolly Parton to help mortgage professionals stand out, build trust, and turn clients into superfans who return and refer.
Audience Takeaways:
Why the most effective sales tool in human history has worked for millennia
How to make commodity factors like rates much less relevant to clients
What to change right now to improve long-term sales and retention
