Creating Superfans Podcast

Creating Superfans podcast episode 214 how to wow your clients with the best gifts

Creating Superfans Podcast Episode 214: Brittany Hodak

This week’s episode of the Creating Superfans podcast is all about GIFTING! Strategic generosity is one of the most powerful ways to create a “wow” experience for a customer and elevate the emotional closeness of a relationship. It’s not just about the gift (literal or figurative) or its cost; it’s about the thought, effort, and …

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Creating Superfans Podcast Episode 212 10 often overlooked CX opportunities hiding in plain sight - Brittany Hodak

Creating Superfans Podcast Episode 213: Brittany Hodak

My favorite CX, or customer experience, measurement tool is the simplest one: Did you just make the thing better or worse for the customer? Or, was it a forgettable, nothing-burger of an interaction? It really all boils down to those three choices. In Creating Superfans, I call these outcomes Net Positive, Net Neutral, and Net …

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Creating Superfans Podcast Episode 212 How to Build Customer-Centric Teams with Stacy Sherman hosted by Brittany Hodak

Creating Superfans Podcast Episode 212: Stacy Sherman

On today’s episode of the Creating Superfans podcast, I’m thrilled to be joined by a fellow woman in CX, Stacy Sherman. Stacy is an award-winning keynote speaker, author, advisor, and podcaster focused on Doing Customer Experiences Right as a brand differentiator. Stacy has held multiple leadership roles at major companies over the past 25 years, …

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Creating Superfans Podcast - How to use data to power business outcomes with Scott Harris - Brittany Hodak

Creating Superfans Podcast Episode 209: Scott Harris

Scott Harris is a Founder, CEO, and author. He’s the CEO of Experience.com, a company he founded in 2015 to redefine the way the world thinks about Customer Experience, Employee Experience, and the all-important interplay between the two. Scott and I had the pleasure of working at Experience.com together, and he might just be the …

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Creating Superfans Podcast episode 208 How to embrace your uniqueness to connect with others with guest Henna Pryor - Brittany Hodak

Creating Superfans Podcast Episode 208: Henna Pryor

Did you know that awkwardness is  your greatest asset for professional and personal growth? My guest today is here to tell us all about it. She’s my dear friend, Henna Pryor. Henna is an author, sought-after workplace performance expert, executive coach, and award-winning, two-time TEDx speaker. Following two decades in the corporate world, a few career …

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Creating Superfans Podcast Episode 206 Why Advocacy Should Be The Core Of Your Business Growth Strategy with guest Andy Cockburn

Creating Superfans Podcast Episode 206: Andy Cockburn

On this episode of the Creating Superfans podcast, I’m joined by Andy Cockburn, the co-founder and CEO of Mention Me. Mention Me is an award-winning referral marketing platform that helps brands harness the exponential power of their fans through referrals.  Since 2013, Mention Me has delivered more than 6m referrals totaling $1.8b in revenue for …

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