Creating Superfans Podcast

Creating Superfans Podcast Episode 10 with Guest Jim White

Creating Superfans Podcast Episode 10: Jim White

Customer experience is not a department—it’s a philosophy that must be embraced by every member of an organization. When executed correctly, it becomes your most powerful competitive advantage. Perhaps no guest has understood this better than Jim White, the Chief Experience Officer of Ignite Medical Resorts.  Jim and his team at Ignite are “extinguishing the …

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Creating Superfans Podcast Episode 8: Digital Transformation with Joe Harouni

As consumers, our basic wants and needs haven’t really changed, but our preferences and expectations for how we achieve what we want or need has changed. Customers expect seamless digital experiences from the brands they interact with, which can introduce a daunting challenge to unprepared companies. Joe Harouni is the Connected Commerce practice lead at …

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Creating Superfans Podcast Episode 7: A Look Behind The Scenes Of Writing My Book!

This week’s episode of the Creating Superfans podcast is a special one because it’s all about my book! Creating Superfans is available NOW, and to honor its publication date, we switched things up a bit! My Chief of Staff, Alix Steinberg, asked me questions about what it was really like to write Creating Superfans, including the different editing phases, the …

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Featured Image for Creating Superfans Podcast_Joe Welu

Creating Superfans Podcast Episode 6: Balancing Tech and Human Touch with Joe Welu

Episode 6 of the Creating Superfans podcast is a special one because I got to chat with the founder and CEO of Total Expert, Joe Welu. Joe took this company from a tiny startup developed in the basement of his real estate office to a company with over 300 employees that powers customer engagement for …

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Featured Image for Creating Superfans Podcast_Hilary Billings

Creating Superfans Podcast Episode 5: Hilary Billings

In episode 5 of the Creating Superfans podcast, I interviewed the brilliant Hilary Billings, Co-founder and CEO of Attentioneers Agency. A self-proclaimed “engineer of attention,” Hilary is a viral video expert that helps brands drive exponential growth on TikTok. She has earned over a BILLION organic views on her social platforms and sheds some light …

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Featured Image for Creating Superfans Podcast_Kim Goei

Creating Superfans Podcast Episode 4: Kim Goei

In the 4th episode of the Creating Superfans podcast, I sat down with Kim Goei, Chief Operating Officer of Fexa. We talk about the under-the-radar aspects of customer experience that customers and entrepreneurs often take for granted. If you’re a fan of intentional experience design like me, you’ll be interested to learn about how Fexa …

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Featured Image for Creating Superfans Podcast_Dennis Snow

Creating Superfans Podcast Episode 3: Dennis Snow

In episode 3 of the Creating Superfans Podcast, I interviewed former Walt Disney World executive, Dennis Show. During his twenty years with the company, Dennis worked his way up from a front-line attractions operator to founder of the Disney Institute, the internal firm that consulted for organizations like ExxonMobil, AT&T, and Coca Cola. Now, he’s …

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Creating Superfans Podcast Episode 2: Fizzah Raza

On the second episode of the Creating Superfans podcast, I interview Nashville-based photographer Fizzah Raza. I worked with Fizzah for my brand new headshots and had a WORLD CLASS customer experience. I was wowed before, during, and after our session together and immediately became her superfan. If you’re a solopreneur of any kind, this is …

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