I believe one of the most powerful things you can do to impact others is to refer a book to them that could transform their outlook on life. In this week’s episode of the Creating Superfans podcast, I’m recommending my FAVORITE books that I read in 2023. Whether you’re looking to improve your customer experience …
Creating Superfans Podcast Episode 215: Brittany Hodak Read More »
This week’s episode of the Creating Superfans podcast is all about GIFTING! Strategic generosity is one of the most powerful ways to create a “wow” experience for a customer and elevate the emotional closeness of a relationship. It’s not just about the gift (literal or figurative) or its cost; it’s about the thought, effort, and …
Creating Superfans Podcast Episode 214: Brittany Hodak Read More »
My favorite CX, or customer experience, measurement tool is the simplest one: Did you just make the thing better or worse for the customer? Or, was it a forgettable, nothing-burger of an interaction? It really all boils down to those three choices. In Creating Superfans, I call these outcomes Net Positive, Net Neutral, and Net …
Creating Superfans Podcast Episode 213: Brittany Hodak Read More »
On today’s episode of the Creating Superfans podcast, I’m thrilled to be joined by a fellow woman in CX, Stacy Sherman. Stacy is an award-winning keynote speaker, author, advisor, and podcaster focused on Doing Customer Experiences Right as a brand differentiator. Stacy has held multiple leadership roles at major companies over the past 25 years, …
Creating Superfans Podcast Episode 212: Stacy Sherman Read More »
What if I told you the way that you think about recruiting, hiring, onboarding, training, and retaining your team members could be wrong? My guest on this week’s episode of the Creating Superfans podcast is my good friend, Joey Coleman. Joey is a two-time Wall Street Journal bestseller and the author of one of my …
Creating Superfans Podcast Episode 211: Joey Coleman Read More »
Like me, Lauren Teague is obsessed with fandom and how it can act as a business lever for customer and employee experience. Lauren was the original social media lead for the PGA Tour where she pioneered brand-to-fan engagement on Twitter and set the standard for all social media platforms today. Since then, she has spent …
Creating Superfans Podcast Episode 210: Lauren Teague Read More »
Scott Harris is a Founder, CEO, and author. He’s the CEO of Experience.com, a company he founded in 2015 to redefine the way the world thinks about Customer Experience, Employee Experience, and the all-important interplay between the two. Scott and I had the pleasure of working at Experience.com together, and he might just be the …
Creating Superfans Podcast Episode 209: Scott Harris Read More »
Did you know that awkwardness is your greatest asset for professional and personal growth? My guest today is here to tell us all about it. She’s my dear friend, Henna Pryor. Henna is an author, sought-after workplace performance expert, executive coach, and award-winning, two-time TEDx speaker. Following two decades in the corporate world, a few career …
Creating Superfans Podcast Episode 208: Henna Pryor Read More »
In honor of Customer Experience Day (10/3), I’m thrilled to be joined by my good friend, and fellow CX expert, Jay Baer. Jay is a Hall of Fame speaker, New York Times best-selling author of 7 business books, founder of 5 multi-million dollar companies, and a trusted business growth advisor to 40 of the FORTUNE …
Creating Superfans Podcast Episode 207: Jay Baer Read More »
On this episode of the Creating Superfans podcast, I’m joined by Andy Cockburn, the co-founder and CEO of Mention Me. Mention Me is an award-winning referral marketing platform that helps brands harness the exponential power of their fans through referrals. Since 2013, Mention Me has delivered more than 6m referrals totaling $1.8b in revenue for …
Creating Superfans Podcast Episode 206: Andy Cockburn Read More »
