It’s hard to argue with the concept that a customer-centric business stands out against the competition and builds strong, long-term relationships with audiences. Yet, at
May 28, 2021
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THE SUPERFANS BLOG
You know how to attract new customers, but how do you keep them engaged with your business? If you want to grow a sustainable, customer-first
May 21, 2021
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Regardless of your industry, it’s never been more important to understand your customer loyalty and satisfaction. How happy are your existing customers, and are you
May 14, 2021
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Most businesses nowadays understand they need to focus on customer service, but they don’t know where to begin. Superior customer experience is a part of
May 7, 2021
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Customer experience (CX) and customer service often sound like two words meaning the same thing. What is actually the difference between customer experience and customer
April 30, 2021
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The term “customer experience” is something you’re bound to stumble upon online, but what does this term really mean in practice? What sets a good
April 23, 2021
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When it comes to improving your brand’s customer experience, it helps to know the best path to take. Most customers know exactly what they want
April 16, 2021
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Too many companies focus on their customer service goals but they fail to keep track of key metrics. While you might be able to recognize
April 9, 2021
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Even if you have the best intentions all of the time, sometimes things won’t work out as planned. Maybe an order was delivered incorrectly or
April 2, 2021
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A customer experience consultant is someone who specializes in the customer journey from start to finish. Through my time working with countless companies across industries,
March 26, 2021
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How To Exceed Customer Expectations In 7 Easy Steps
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Your customers have more expectations than ever before. In the past, you competed primarily with the brands in your industry. Nowadays, you’re competing with all
6 Signs You Need To Hire A Customer Care Consultant
October 8, 2021
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A customer care consultant understands your customers’ needs in a meaningful, actionable way. Not only do these professionals address customer concerns, but they also ensure
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