In any industry, two facts remain true. First, you’re sure to bring in more customers – and retain existing ones – if you provide a consistently
THE SUPERFANS BLOG
Retaining your existing customers is always more profitable than acquiring new customers. More and more companies are beginning to understand the value of investing in
While you might think of guest experience as something that only the travel and hospitality industry has to worry about, it’s really a perspective all
In the world of online marketing, it’s likely that you’ve heard your fair share of buzzwords. One of these often-shared words is CX or customer
Though just about every company claims to focus on customer satisfaction first and foremost, how often is that actually the case? In reality, your customers’
Superfans are customers whose experience with your brand is so great that they can’t help but tell others. They’re loyal advocates you can count on
This article originally appeared on ThriveGlobal.com on November 23rd, 2020. Considering everything happening in the world, empathy has never been more important. Amid a global
This article originally appeared on ThriveGlobal.com on November 9th, 2020. Asking for help is difficult for anyone, but it’s even harder for leaders. When you’re
This article originally appeared on Success.com on October 18th, 2020. Turning a prospect into a loyal customer starts with the sales experience. It’s the salespeople
When you see the prompt, “Name a few of your favorite brands,” which businesses come to mind? Maybe they’re lucrative tech companies, like Apple, or
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When it comes to running a successful business, the emphasis should always be on your current customers. While attracting new customers is important, your existing
Having a long list of customers is key to any business, but it’s not always enough on its own. Passive customers aren’t very likely to
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