Bad customer experience doesn’t just leave customers feeling underwhelmed and unappreciated. It also has a real impact on your overall business longevity and revenue. In
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When the pandemic first hit, many companies were forced to work remotely overnight. Without any precedent or warning, HR and IT departments had to find
Customer service is always evolving in today’s world. As more brands continue to change the status quo, it’s never been more important to understand how
In today’s world, digital engagement has never been more important. It’s not enough to publish content on your website, social media, or so on. You
As consumers are being bombarded with media 24/7, we’re no longer taking a linear path with our purchasing behaviors or consumption patterns. Imagine you’re at
You’ve heard about customer experience, but how does this translate online? We’re living in a digital world, so it should come as no surprise that
Your customer should be at the foundation of every decision. If you don’t know how your customers engage with your brand, you can’t begin to
You know having one of the strongest CX programs in your industry makes all the difference. Yet, that’s something that’s easier said than done. Customer
MY CRASH COURSE IN CX I was first introduced to the world of Customer Experience when my dad started working at a car dealership near
Customer experience impacts your entire business from the ground up. While most businesses today know this is non-negotiable, it’s still not always easy to craft
In today’s world, few things matter more to your brand than the customer experience. More than just a trendy buzzword, your customer experience is the
A motivational sales speaker turns any event or topic into a call to action. If you’re looking to break your team out of a rut
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I believe one of the most powerful things you can do to impact others is to refer a book to them that could transform their
This week’s episode of the Creating Superfans podcast is all about GIFTING! Strategic generosity is one of the most powerful ways to create a “wow”
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