August 13, 2021
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While most brands focus on sales, there’s actually a secret marketing tool that’s often overlooked. Referral marketing is not only low-cost (or even free), but
THE SUPERFANS BLOG
August 6, 2021
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When you deliver an outstanding customer service experience, you transform passive customers into loyal superfans. In this day and age, your customers are more plugged
July 30, 2021
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When it comes to running a successful business, the emphasis should always be on your current customers. While attracting new customers is important, your existing
July 23, 2021
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Having a long list of customers is key to any business, but it’s not always enough on its own. Passive customers aren’t very likely to
June 22, 2021
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Every interaction with a customer is a form of customer engagement. In recent years, this has become quite the buzzword, but is it really all
June 22, 2021
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You could sell the greatest product or service on earth, but it will still fall flat without the right customer service. Today’s customers are savvier
June 19, 2021
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Client engagement sounds like it should come naturally, but what happens when your clients don’t interact with your products, content, or tools? If you’re producing
June 19, 2021
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We’re all familiar with the phrase “the customer is always right,” but this doesn’t really help us in the heat of the moment. Not only
June 18, 2021
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Let’s face it: customer complaints are intimidating. In today’s world, reviews and word-of-mouth are everything. They’re what boosts a brand’s performance on social media, search
June 11, 2021
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Having a strong customer support team is a must, but where do you begin with customer service training? This specific training is the process of
June 4, 2021
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Have you ever heard the phrase “show don’t tell?” When you collect a customer review, you’re putting this phrase into practice. In other words, you
May 28, 2021
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It’s hard to argue with the concept that a customer-centric business stands out against the competition and builds strong, long-term relationships with audiences. Yet, at
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10 Customer Experience Best Practices You Need To Know
January 14, 2022
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In today’s world, few things matter more to your brand than the customer experience. More than just a trendy buzzword, your customer experience is the
How To Know It’s Time To Hire A Motivational Sales Speaker
January 7, 2022
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A motivational sales speaker turns any event or topic into a call to action. If you’re looking to break your team out of a rut
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