Customer service skills don’t happen overnight. They take time, effort, and interpersonal skills. Most importantly, they’re something everyone on your team needs to have. That
We’re officially in the digital age, and this means the world of customer service is changing. Digital customer service is when you provide the same
While a picture is worth a thousand words, words have their own undeniable power. When you listen to a motivational speaker, for example, you’re watching
The connections you make with customers or clients matter. A brand touchpoint is an individual contact point between the customer and the brand. This isn’t
Customer experience is more than a buzzword. It’s the next big battleground for today’s businesses. If you want to stand out from the competition, you
Nowadays, you can’t afford to slack on your customer experience. Not only do you have to be better than ever, but you need to proactively
When it comes to client service skills, the focus is always on helping others. As long as you’re compassionate and wish to make a real
Your event is only as strong as your speakers. In this day and age, it’s not enough to find great speakers. You have to find
Customer service consulting is an effective way to enhance the overall service level of your brand. With customer service mattering more than ever, it’s no
Your customers have more expectations than ever before. In the past, you competed primarily with the brands in your industry. Nowadays, you’re competing with all
A customer care consultant understands your customers’ needs in a meaningful, actionable way. Not only do these professionals address customer concerns, but they also ensure
Customer success is more than just a buzzword. Most businesses understand that they need stellar sales and marketing to succeed, but this alone isn’t always
In the 4th episode of the Creating Superfans podcast, I sat down with Kim Goei, Chief Operating Officer of Fexa. We talk about the under-the-radar
In episode 3 of the Creating Superfans Podcast, I interviewed former Walt Disney World executive, Dennis Show. During his twenty years with the company, Dennis
Did you know that feeling unappreciated is the number-one reason customers switch service providers? Learn how to avoid common customer-service mistakes with Brittany’s newsletter!
Did you know that feeling unappreciated is the number-one reason customers switch service providers? Learn how to avoid common customer-service mistakes with my newsletter!
