THE SUPERFANS BLOG

Featured Image for How To Improve Customer Experience In Your Business - Brittany Hodak

If you want to improve customer experience in your business, you have to put your customers first. Not only does customer experience (CX) help you

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Featured Image for Want To Improve Your Consumer Journey Ask These Questions - Brittany Hodak

What is it that your customers really want? How can you make sure you’re offering products or services that serve your customers’ needs? It all

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Featured Image for Why Referral Marketing Beats Standard Sales Tactics - Brittany Hodak

While most brands focus on sales, there’s actually a secret marketing tool that’s often overlooked. Referral marketing is not only low-cost (or even free), but

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Featured Image for Customer Experience Why It Matters and Why It Pays - Brittany Hodak

When you deliver an outstanding customer service experience, you transform passive customers into loyal superfans. In this day and age, your customers are more plugged

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What Is Customer Retention And Why Is It Important - Brittany Hodak

When it comes to running a successful business, the emphasis should always be on your current customers. While attracting new customers is important, your existing

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Having a long list of customers is key to any business, but it’s not always enough on its own. Passive customers aren’t very likely to

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Every interaction with a customer is a form of customer engagement. In recent years, this has become quite the buzzword, but is it really all

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You could sell the greatest product or service on earth, but it will still fall flat without the right customer service. Today’s customers are savvier

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Client engagement sounds like it should come naturally, but what happens when your clients don’t interact with your products, content, or tools? If you’re producing

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We’re all familiar with the phrase “the customer is always right,” but this doesn’t really help us in the heat of the moment. Not only

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Let’s face it: customer complaints are intimidating. In today’s world, reviews and word-of-mouth are everything. They’re what boosts a brand’s performance on social media, search

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Having a strong customer support team is a must, but where do you begin with customer service training? This specific training is the process of

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Did you know that feeling unappreciated is the number-one reason customers switch service providers? Learn how to avoid common customer-service mistakes with Brittany’s newsletter!

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Did you know that feeling unappreciated is the number-one reason customers switch service providers? Learn how to avoid common customer-service mistakes with my newsletter!