When you deliver an outstanding customer service experience, you transform passive customers into loyal superfans. In this day and age, your customers are more plugged
August 6, 2021
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THE SUPERFANS BLOG
When it comes to running a successful business, the emphasis should always be on your current customers. While attracting new customers is important, your existing
July 30, 2021
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Having a long list of customers is key to any business, but it’s not always enough on its own. Passive customers aren’t very likely to
July 23, 2021
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Every interaction with a customer is a form of customer engagement. In recent years, this has become quite the buzzword, but is it really all
June 22, 2021
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You could sell the greatest product or service on earth, but it will still fall flat without the right customer service. Today’s customers are savvier
June 22, 2021
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Client engagement sounds like it should come naturally, but what happens when your clients don’t interact with your products, content, or tools? If you’re producing
June 19, 2021
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We’re all familiar with the phrase “the customer is always right,” but this doesn’t really help us in the heat of the moment. Not only
June 19, 2021
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Let’s face it: customer complaints are intimidating. In today’s world, reviews and word-of-mouth are everything. They’re what boosts a brand’s performance on social media, search
June 18, 2021
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Having a strong customer support team is a must, but where do you begin with customer service training? This specific training is the process of
June 11, 2021
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Have you ever heard the phrase “show don’t tell?” When you collect a customer review, you’re putting this phrase into practice. In other words, you
June 4, 2021
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How To Exceed Customer Expectations In 7 Easy Steps
October 15, 2021
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Your customers have more expectations than ever before. In the past, you competed primarily with the brands in your industry. Nowadays, you’re competing with all
6 Signs You Need To Hire A Customer Care Consultant
October 8, 2021
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A customer care consultant understands your customers’ needs in a meaningful, actionable way. Not only do these professionals address customer concerns, but they also ensure
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