The way you interact with potential clients impacts the entire customer journey. As a client service representative, you’re more than client support. You’re also tasked
Any modern marketer knows there’s so much more to creating compelling campaigns than meets the eye. While it might seem simple enough to create content,
Bad customer experience doesn’t just leave customers feeling underwhelmed and unappreciated. It also has a real impact on your overall business longevity and revenue. In
When the pandemic first hit, many companies were forced to work remotely overnight. Without any precedent or warning, HR and IT departments had to find
Customer service is always evolving in today’s world. As more brands continue to change the status quo, it’s never been more important to understand how
In today’s world, digital engagement has never been more important. It’s not enough to publish content on your website, social media, or so on. You
As consumers are being bombarded with media 24/7, we’re no longer taking a linear path with our purchasing behaviors or consumption patterns. Imagine you’re at
You’ve heard about customer experience, but how does this translate online? We’re living in a digital world, so it should come as no surprise that
Your customer should be at the foundation of every decision. If you don’t know how your customers engage with your brand, you can’t begin to
You know having one of the strongest CX programs in your industry makes all the difference. Yet, that’s something that’s easier said than done. Customer
MY CRASH COURSE IN CX I was first introduced to the world of Customer Experience when my dad started working at a car dealership near
Customer experience impacts your entire business from the ground up. While most businesses today know this is non-negotiable, it’s still not always easy to craft
On March 15th, T-Mobile announced that it has reached an agreement to acquire MintMobile, the low-cost wireless communications service provider co-owned by Ryan Reynolds. I’ve
What do ADP, JP Morgan Chase, Universal Resorts, and Visa all have in common? They’ve all worked with today’s guest, Howard Tiersky, to transform their
Did you know that feeling unappreciated is the number-one reason customers switch service providers? Learn how to avoid common customer-service mistakes with Brittany’s newsletter!
