When you deliver an outstanding customer service experience, you transform passive customers into loyal superfans. In this day and age, your customers are more plugged
THE SUPERFANS BLOG
When it comes to running a successful business, the emphasis should always be on your current customers. While attracting new customers is important, your existing
Having a long list of customers is key to any business, but it’s not always enough on its own. Passive customers aren’t very likely to
Every interaction with a customer is a form of customer engagement. In recent years, this has become quite the buzzword, but is it really all
You could sell the greatest product or service on earth, but it will still fall flat without the right customer service. Today’s customers are savvier
Client engagement sounds like it should come naturally, but what happens when your clients don’t interact with your products, content, or tools? If you’re producing
We’re all familiar with the phrase “the customer is always right,” but this doesn’t really help us in the heat of the moment. Not only
Let’s face it: customer complaints are intimidating. In today’s world, reviews and word-of-mouth are everything. They’re what boosts a brand’s performance on social media, search
Having a strong customer support team is a must, but where do you begin with customer service training? This specific training is the process of
Have you ever heard the phrase “show don’t tell?” When you collect a customer review, you’re putting this phrase into practice. In other words, you
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Your customers have more expectations than ever before. In the past, you competed primarily with the brands in your industry. Nowadays, you’re competing with all
A customer care consultant understands your customers’ needs in a meaningful, actionable way. Not only do these professionals address customer concerns, but they also ensure
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