When managing a business, there’s never a shortage of work to be done. Whether you’re focused on sales numbers, marketing strategies, or internal organization, there’s
August 1, 2020
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THE SUPERFANS BLOG
When managing or supporting a business, there are countless benefits to providing exceptional service for your customers. From bringing in referrals to charging higher prices,
July 24, 2020
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Looking at the average business, it doesn’t take an expert to see that there are a ton of moving parts. For members of leadership, there’s
July 17, 2020
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Whether you’re just stepping into the business world or simply trying to improve your presence there, one thing is obvious: Making your clients or customers
July 11, 2020
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As humans, our brains are hardwired to react to stories. We know how to process, retain, and — most importantly — share them. It’s how
May 4, 2020
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Everything about the world has changed overnight it seems, and we’ve got a front-row seat. We’re living in an unprecedented moment of uncertainty, but one
May 4, 2020
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Five years ago today, I was anxiously awaiting the airing of my appearance on ABC’s hit series Shark Tank. My co-founder Kim and I hadn’t seen a final
April 24, 2020
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What’s the most memorable gift you’ve ever received? Think about it. Don’t worry, I’ll wait. 😉 When I was about years old, my grandma gave
April 16, 2020
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I’m asked from time to time what advice I would give my younger self. My response to this inquiry from Nashville Business Journal sums it up pretty well (excerpt
November 15, 2019
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This article originally appeared on Forbes.com on August 23rd, 2019. Taylor Swift is no stranger to dropping truth-bombs in her songs. She’s been releasing culture-shifting
August 23, 2019
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25 Ways To Improve Customer Loyalty And Satisfaction
October 15, 2020
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When it comes to marketing, the most powerful tool any business has is a happy customer — or, even better, an army of happy customers
Is The Customer Always Right? Four Reasons The Answer Is ‘No’
September 29, 2020
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Because I’m such a fierce advocate for creating amazing customer experiences, it might come as a surprise to some that I believe the old adage
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