Superfans are customers whose experience with your brand is so great that they can’t help but tell others. They’re loyal advocates you can count on
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This article originally appeared on ThriveGlobal.com on November 23rd, 2020. Considering everything happening in the world, empathy has never been more important. Amid a global
This article originally appeared on ThriveGlobal.com on November 9th, 2020. Asking for help is difficult for anyone, but it’s even harder for leaders. When you’re
This article originally appeared on Success.com on October 18th, 2020. Turning a prospect into a loyal customer starts with the sales experience. It’s the salespeople
This article originally appeared on ThriveGlobal.com on October 12th, 2020. We’re all navigating the uncertainty of COVID-19. Parents are working from home, kids are attending
When you see the prompt, “Name a few of your favorite brands,” which businesses come to mind? Maybe they’re lucrative tech companies, like Apple, or
At one time or another, we’ve all heard the phrase, “Everyone makes mistakes.” But what do you do when your mistake affects your business, and
When it comes to marketing, the most powerful tool any business has is a happy customer — or, even better, an army of happy customers
Because I’m such a fierce advocate for creating amazing customer experiences, it might come as a surprise to some that I believe the old adage
When it comes to growing a business, there are a seemingly endless number of recommendations. Some say, “Focus on customer service” while others say “Inbound
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When it comes to improving your brand’s customer experience, it helps to know the best path to take. Most customers know exactly what they want
Too many companies focus on their customer service goals but they fail to keep track of key metrics. While you might be able to recognize
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