As consumers are being bombarded with media 24/7, we’re no longer taking a linear path with our purchasing behaviors or consumption patterns. Imagine you’re at
You’ve heard about customer experience, but how does this translate online? We’re living in a digital world, so it should come as no surprise that
Your customer should be at the foundation of every decision. If you don’t know how your customers engage with your brand, you can’t begin to
You know having one of the strongest CX programs in your industry makes all the difference. Yet, that’s something that’s easier said than done. Customer
MY CRASH COURSE IN CX I was first introduced to the world of Customer Experience when my dad started working at a car dealership near
Customer experience impacts your entire business from the ground up. While most businesses today know this is non-negotiable, it’s still not always easy to craft
In today’s world, few things matter more to your brand than the customer experience. More than just a trendy buzzword, your customer experience is the
A motivational sales speaker turns any event or topic into a call to action. If you’re looking to break your team out of a rut
As consumers, we’ve all been asked to take a survey in the form of the Net Promoter System ® (NPS). For example, to measure an
When hiring a speaker, you’re looking for someone who weaves together information and storytelling in a way that’s actionable. Though many mistakenly think finance speakers
If 2021 taught us anything, it’s that we’re officially in the era of the customer. As we jump into the New Year, here are five
When looking for a marketing speaker for your event, company, or conference, it’s important to know what to look for. We’re in the digital age
In the 4th episode of the Creating Superfans podcast, I sat down with Kim Goei, Chief Operating Officer of Fexa. We talk about the under-the-radar
In episode 3 of the Creating Superfans Podcast, I interviewed former Walt Disney World executive, Dennis Show. During his twenty years with the company, Dennis
Did you know that feeling unappreciated is the number-one reason customers switch service providers? Learn how to avoid common customer-service mistakes with Brittany’s newsletter!
Did you know that feeling unappreciated is the number-one reason customers switch service providers? Learn how to avoid common customer-service mistakes with my newsletter!
