Because I’m such a fierce advocate for creating amazing customer experiences, it might come as a surprise to some that I believe the old adage
September 29, 2020
No Comments
THE SUPERFANS BLOG
When it comes to growing a business, there are a seemingly endless number of recommendations. Some say, “Focus on customer service” while others say “Inbound
September 24, 2020
No Comments
When you think about client engagement, did you know that increasing customer retention rates by 5% has been proven to increase profits from 25% to
September 3, 2020
No Comments
Regardless of how great you are at a job, you — or someone who works for you — will, at some point, stumble. It’s inevitable.
September 3, 2020
No Comments
Rather than kick off this blog with business, let’s get personal for a moment, and think about your best friend. If they told you they
September 3, 2020
No Comments
In any business, creating a culture of superfandom – and improving your average customer experience – first comes from making people feel welcomed. It sounds
September 3, 2020
No Comments
What do you think of when you hear the word “wave?” Maybe you’re a sports fan, and it conjures memories of jumping up and down
September 3, 2020
No Comments
This article originally appeared on AdWeek.com on May 17th, 2018. Every business has the potential to create high-value “superfan” customers, but few take the time to employ
August 28, 2020
No Comments
As any experienced businessperson knows, customers come from many channels. Some find your brand through a social media video, others through a live event, and
August 11, 2020
No Comments
When managing a business, there’s never a shortage of work to be done. Whether you’re focused on sales numbers, marketing strategies, or internal organization, there’s
August 1, 2020
No Comments
get the Superfan W.A.V.E. Video Course free when you sign up for Brittany's newsletter!
recent posts
What Does CX Mean?
January 15, 2021
No Comments
In the world of online marketing, it’s likely that you’ve heard your fair share of buzzwords. One of these often-shared words is CX or customer
Building A Customer-First Business In 7 Steps
January 12, 2021
No Comments
Though just about every company claims to focus on customer satisfaction first and foremost, how often is that actually the case? In reality, your customers’
blog topics
Categories
want more like this?
Did you know that feeling unappreciated is the number-one reason customers switch service providers? Learn how to avoid common customer-service mistakes with Brittany’s newsletter!
