THE SUPERFANS BLOG

2022 Blog Featured Images for 5 reasons why your brand must create an omnichannel experience - brittany hodak

As consumers are being bombarded with media 24/7, we’re no longer taking a linear path with our purchasing behaviors or consumption patterns.  Imagine you’re at

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Featured Image for 10 Tips for A Great Digital Customer Experience - Brittany Hodak

You’ve heard about customer experience, but how does this translate online? We’re living in a digital world, so it should come as no surprise that

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Featured Image for 8 Customer Journey Touchpoints Crucial To Creating Superfans - Brittany Hodak

Your customer should be at the foundation of every decision. If you don’t know how your customers engage with your brand, you can’t begin to

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Featured Image for 6 Things All Successful CX Programs Have In Common - Brittany Hodak

You know having one of the strongest CX programs in your industry makes all the difference. Yet, that’s something that’s easier said than done. Customer

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Featured Image for How Are Car Brands Driving Customers Away - Brittany Hodak

MY CRASH COURSE IN CX I was first introduced to the world of Customer Experience when my dad started working at a car dealership near

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Featured Image for Crafting A Customer Experience Strategy In 5 Steps - Brittany Hodak

Customer experience impacts your entire business from the ground up. While most businesses today know this is non-negotiable, it’s still not always easy to craft

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Featured Image for 10 Customer Experience Best Practices You Need To Know - Brittany Hodak

In today’s world, few things matter more to your brand than the customer experience. More than just a trendy buzzword, your customer experience is the

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Featured Image for How To Know Its Time To Hire A Motivational Sales Speaker - Brittany Hodak

A motivational sales speaker turns any event or topic into a call to action. If you’re looking to break your team out of a rut

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Featured Image for What is earned growth rate? 5 Takeaways from HBR's Net Promoter 3.0 - Brittany Hodak

As consumers, we’ve all been asked to take a survey in the form of the Net Promoter System ® (NPS). For example, to measure an

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Featured Image for 6 Things To Look For When Hiring A Finance Speaker - Brittany Hodak

When hiring a speaker, you’re looking for someone who weaves together information and storytelling in a way that’s actionable. Though many mistakenly think finance speakers

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Featured Image for 5 CX New Year's Resolutions Your Brand Can Adopt - Brittany Hodak

If 2021 taught us anything, it’s that we’re officially in the era of the customer. As we jump into the New Year, here are five

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Featured Image for Hiring A Marketing Speaker Watch For These 7 Things - Brittany Hodak

When looking for a marketing speaker for your event, company, or conference, it’s important to know what to look for. We’re in the digital age

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Did you know that feeling unappreciated is the number-one reason customers switch service providers? Learn how to avoid common customer-service mistakes with Brittany’s newsletter!

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Did you know that feeling unappreciated is the number-one reason customers switch service providers? Learn how to avoid common customer-service mistakes with my newsletter!