Superfans are customers whose experience with your brand is so great that they can’t help but tell others. They’re loyal advocates you can count on
December 8, 2020
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THE SUPERFANS BLOG
This article originally appeared on ThriveGlobal.com on November 23rd, 2020. Considering everything happening in the world, empathy has never been more important. Amid a global
November 25, 2020
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This article originally appeared on ThriveGlobal.com on November 9th, 2020. Asking for help is difficult for anyone, but it’s even harder for leaders. When you’re
November 25, 2020
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This article originally appeared on Success.com on October 18th, 2020. Turning a prospect into a loyal customer starts with the sales experience. It’s the salespeople
November 25, 2020
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This article originally appeared on ThriveGlobal.com on October 12th, 2020. We’re all navigating the uncertainty of COVID-19. Parents are working from home, kids are attending
November 25, 2020
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When you see the prompt, “Name a few of your favorite brands,” which businesses come to mind? Maybe they’re lucrative tech companies, like Apple, or
November 25, 2020
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At one time or another, we’ve all heard the phrase, “Everyone makes mistakes.” But what do you do when your mistake affects your business, and
November 13, 2020
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When it comes to marketing, the most powerful tool any business has is a happy customer — or, even better, an army of happy customers
October 15, 2020
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Because I’m such a fierce advocate for creating amazing customer experiences, it might come as a surprise to some that I believe the old adage
September 29, 2020
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When it comes to growing a business, there are a seemingly endless number of recommendations. Some say, “Focus on customer service” while others say “Inbound
September 24, 2020
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recent posts
3 Ways To Copy Companies With The Best Customer Experience
April 16, 2021
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When it comes to improving your brand’s customer experience, it helps to know the best path to take. Most customers know exactly what they want
10 Key Customer Service Metrics You Should Be Tracking
April 9, 2021
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Too many companies focus on their customer service goals but they fail to keep track of key metrics. While you might be able to recognize
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