THE SUPERFANS BLOG

Featured Image for Customer Experience Why It Matters and Why It Pays - Brittany Hodak

When you deliver an outstanding customer service experience, you transform passive customers into loyal superfans. In this day and age, your customers are more plugged

Read More >
What Is Customer Retention And Why Is It Important - Brittany Hodak

When it comes to running a successful business, the emphasis should always be on your current customers. While attracting new customers is important, your existing

Read More >

Having a long list of customers is key to any business, but it’s not always enough on its own. Passive customers aren’t very likely to

Read More >

Every interaction with a customer is a form of customer engagement. In recent years, this has become quite the buzzword, but is it really all

Read More >

You could sell the greatest product or service on earth, but it will still fall flat without the right customer service. Today’s customers are savvier

Read More >

Client engagement sounds like it should come naturally, but what happens when your clients don’t interact with your products, content, or tools? If you’re producing

Read More >

We’re all familiar with the phrase “the customer is always right,” but this doesn’t really help us in the heat of the moment. Not only

Read More >

Let’s face it: customer complaints are intimidating. In today’s world, reviews and word-of-mouth are everything. They’re what boosts a brand’s performance on social media, search

Read More >

Having a strong customer support team is a must, but where do you begin with customer service training? This specific training is the process of

Read More >

Have you ever heard the phrase “show don’t tell?” When you collect a customer review, you’re putting this phrase into practice. In other words, you

Read More >

let's get social!

Superfan Wave eBook Technology Mockup - Brittany Hodak

get the Superfan W.A.V.E. Video Course free when you sign up for Brittany's newsletter!

recent posts

IMG_1171 - Brittany Hodak

INVITE brittany to speak

at your upcoming event

want more like this?

Did you know that feeling unappreciated is the number-one reason customers switch service providers? Learn how to avoid common customer-service mistakes with Brittany’s newsletter!

Keep in touch

Did you know that feeling unappreciated is the number-one reason customers switch service providers? Learn how to avoid common customer-service mistakes with my newsletter!