THE SUPERFANS BLOG

Featured Image for The ABCs of Creating Superfans A Letter-by-Letter Guide to SUPER Customer Experiences - Brittany Hodak

Superfans are customers whose experience with your brand is so great that they can’t help but tell others. They’re loyal advocates you can count on

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Featured Image for How to Promote a Culture of Empathy on Your Team - Brittany Hodak

This article originally appeared on ThriveGlobal.com on November 23rd, 2020. Considering everything happening in the world, empathy has never been more important. Amid a global

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Featured Image for 4 Support Systems to Ask for Help When Times Are Tough - Brittany Hodak

This article originally appeared on ThriveGlobal.com on November 9th, 2020. Asking for help is difficult for anyone, but it’s even harder for leaders. When you’re

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Featured Image for 5 Necessary Skills of the Most Successful Salespeople - Brittany Hodak

This article originally appeared on Success.com on October 18th, 2020. Turning a prospect into a loyal customer starts with the sales experience. It’s the salespeople

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Featured Image for How to Prioritize Self-Care While Staying Home - Brittany Hodak

This article originally appeared on ThriveGlobal.com on October 12th, 2020. We’re all navigating the uncertainty of COVID-19. Parents are working from home, kids are attending

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Featured Image for Why Is Customer Experience So Important (2) - Brittany Hodak

When you see the prompt, “Name a few of your favorite brands,” which businesses come to mind? Maybe they’re lucrative tech companies, like Apple, or

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Featured Image for How Do You Regain Customer Loyalty - Brittany Hodak

At one time or another, we’ve all heard the phrase, “Everyone makes mistakes.” But what do you do when your mistake affects your business, and

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Featured Image for 25 Ways To Improve Customer Loyalty And Satisfaction - Brittany Hodak

When it comes to marketing, the most powerful tool any business has is a happy customer — or, even better, an army of happy customers

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Featured Image for Is The Customer Always Right Four Reasons The Answer Is No - Brittany Hodak

Because I’m such a fierce advocate for creating amazing customer experiences, it might come as a surprise to some that I believe the old adage

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Featured Image for How To Gain Customer Loyalty Everything You Need To Know - Brittany Hodak

When it comes to growing a business, there are a seemingly endless number of recommendations. Some say, “Focus on customer service” while others say “Inbound

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Did you know that feeling unappreciated is the number-one reason customers switch service providers? Learn how to avoid common customer-service mistakes with Brittany’s newsletter!

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Did you know that feeling unappreciated is the number-one reason customers switch service providers? Learn how to avoid common customer-service mistakes with my newsletter!