Spring cleaning is a great tradition for organizing your home and getting rid of clutter — especially things that have been ignored all winter. (Anyone
It’s officially March, which means that the end of Q1 is rapidly approaching. Here’s your official reminder to collect employee feedback before the month ends
Valentine’s Day is not just about romantic relationships; Valentine’s Day is all about making the people around you feel special. We all want to feel
Although The Office is known for its cringeworthy, politically incorrect comedy, I realized during a recent binge that there are actually quite a few CX
We’re living with more distractions than at any point in human history, and we’re being inundated with more messages competing for our attention than ever
Happy Customer Service Week! Every year, companies celebrate Customer Service Week during the first week of October. It’s the perfect time to honor your employees
I can’t help but notice awesome experience design out in the wild. A few months ago, my family spent a week in Florida and I
A component of CX that doesn’t get talked about nearly as much as it should is accessibility. Accessibility literally means the ability to access. According
Nowadays, your customers have greater expectations than ever before. Not only are they more likely to interact with your business, but they want to interact
Any brand in the digital age knows the importance of being there for your users. One popular term for this is consumer-centric marketing. This is
The way you interact with potential clients impacts the entire customer journey. As a client service representative, you’re more than client support. You’re also tasked
Any modern marketer knows there’s so much more to creating compelling campaigns than meets the eye. While it might seem simple enough to create content,
I believe one of the most powerful things you can do to impact others is to refer a book to them that could transform their
This week’s episode of the Creating Superfans podcast is all about GIFTING! Strategic generosity is one of the most powerful ways to create a “wow”
Did you know that feeling unappreciated is the number-one reason customers switch service providers? Learn how to avoid common customer-service mistakes with Brittany’s newsletter!
