Regardless of your industry, it’s never been more important to understand your customer loyalty and satisfaction. How happy are your existing customers, and are you
Most businesses nowadays understand they need to focus on customer service, but they don’t know where to begin. Superior customer experience is a part of
Customer experience (CX) and customer service often sound like two words meaning the same thing. What is actually the difference between customer experience and customer
The term “customer experience” is something you’re bound to stumble upon online, but what does this term really mean in practice? What sets a good
When it comes to improving your brand’s customer experience, it helps to know the best path to take. Most customers know exactly what they want
Too many companies focus on their customer service goals but they fail to keep track of key metrics. While you might be able to recognize
Even if you have the best intentions all of the time, sometimes things won’t work out as planned. Maybe an order was delivered incorrectly or
A customer experience consultant is someone who specializes in the customer journey from start to finish. Through my time working with countless companies across industries,
Every year, as November comes to an end, more and more companies jump onto the holiday train. From advertisements to holiday cards to holiday carols,
In any industry, two facts remain true. First, you’re sure to bring in more customers – and retain existing ones – if you provide a consistently
Retaining your existing customers is always more profitable than acquiring new customers. More and more companies are beginning to understand the value of investing in
While you might think of guest experience as something that only the travel and hospitality industry has to worry about, it’s really a perspective all
On March 15th, T-Mobile announced that it has reached an agreement to acquire MintMobile, the low-cost wireless communications service provider co-owned by Ryan Reynolds. I’ve
What do ADP, JP Morgan Chase, Universal Resorts, and Visa all have in common? They’ve all worked with today’s guest, Howard Tiersky, to transform their
Did you know that feeling unappreciated is the number-one reason customers switch service providers? Learn how to avoid common customer-service mistakes with Brittany’s newsletter!
