Too many companies focus on their customer service goals but they fail to keep track of key metrics. While you might be able to recognize
THE SUPERFANS BLOG
Even if you have the best intentions all of the time, sometimes things won’t work out as planned. Maybe an order was delivered incorrectly or
A customer experience consultant is someone who specializes in the customer journey from start to finish. Through my time working with countless companies across industries,
Every year, as November comes to an end, more and more companies jump onto the holiday train. From advertisements to holiday cards to holiday carols,
In any industry, two facts remain true. First, you’re sure to bring in more customers – and retain existing ones – if you provide a consistently
Retaining your existing customers is always more profitable than acquiring new customers. More and more companies are beginning to understand the value of investing in
While you might think of guest experience as something that only the travel and hospitality industry has to worry about, it’s really a perspective all
In the world of online marketing, it’s likely that you’ve heard your fair share of buzzwords. One of these often-shared words is CX or customer
Though just about every company claims to focus on customer satisfaction first and foremost, how often is that actually the case? In reality, your customers’
Superfans are customers whose experience with your brand is so great that they can’t help but tell others. They’re loyal advocates you can count on
This article originally appeared on ThriveGlobal.com on November 23rd, 2020. Considering everything happening in the world, empathy has never been more important. Amid a global
This article originally appeared on ThriveGlobal.com on November 9th, 2020. Asking for help is difficult for anyone, but it’s even harder for leaders. When you’re
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