THE SUPERFANS BLOG

Featured Image for 10 Key Customer Service Metrics You Should Be Tracking - Brittany Hodak

Too many companies focus on their customer service goals but they fail to keep track of key metrics. While you might be able to recognize

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Featured Image for How To Create A Brand Evangelist From An Unhappy Customer - Brittany Hodak

Even if you have the best intentions all of the time, sometimes things won’t work out as planned. Maybe an order was delivered incorrectly or

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Featured Image for 10 Insights Ive Learned As A Customer Experience Consultant - Brittany Hodak

A customer experience consultant is someone who specializes in the customer journey from start to finish. Through my time working with countless companies across industries,

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Featured Image for How To Connect With Customers Through Thoughtful Gifts - Brittany Hodak

Every year, as November comes to an end, more and more companies jump onto the holiday train. From advertisements to holiday cards to holiday carols,

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Featured Image for 50 Customer Service Stats Quotes and Facts (2) - Brittany Hodak

In any industry, two facts remain true. First, you’re sure to bring in more customers – and retain existing ones – if you provide a consistently

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Featured Image for 6 Ways A Customer Service Consultant Can Boost Your Business - Brittany Hodak

Retaining your existing customers is always more profitable than acquiring new customers. More and more companies are beginning to understand the value of investing in

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Featured Image for Creating A Great Guest Experience The Beginners Guide - Brittany Hodak

While you might think of guest experience as something that only the travel and hospitality industry has to worry about, it’s really a perspective all

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Featured Image for What Does CX Mean - Brittany Hodak

In the world of online marketing, it’s likely that you’ve heard your fair share of buzzwords. One of these often-shared words is CX or customer

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Featured Image for Building A Customer First Business In 7 Steps - Brittany Hodak

Though just about every company claims to focus on customer satisfaction first and foremost, how often is that actually the case? In reality, your customers’

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Featured Image for The ABCs of Creating Superfans A Letter-by-Letter Guide to SUPER Customer Experiences - Brittany Hodak

Superfans are customers whose experience with your brand is so great that they can’t help but tell others. They’re loyal advocates you can count on

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Featured Image for How to Promote a Culture of Empathy on Your Team - Brittany Hodak

This article originally appeared on ThriveGlobal.com on November 23rd, 2020. Considering everything happening in the world, empathy has never been more important. Amid a global

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Featured Image for 4 Support Systems to Ask for Help When Times Are Tough - Brittany Hodak

This article originally appeared on ThriveGlobal.com on November 9th, 2020. Asking for help is difficult for anyone, but it’s even harder for leaders. When you’re

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Did you know that feeling unappreciated is the number-one reason customers switch service providers? Learn how to avoid common customer-service mistakes with Brittany’s newsletter!

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Did you know that feeling unappreciated is the number-one reason customers switch service providers? Learn how to avoid common customer-service mistakes with my newsletter!