Looking at the average business, it doesn’t take an expert to see that there are a ton of moving parts. For members of leadership, there’s
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Whether you’re just stepping into the business world or simply trying to improve your presence there, one thing is obvious: Making your clients or customers
As humans, our brains are hardwired to react to stories. We know how to process, retain, and — most importantly — share them. It’s how
Everything about the world has changed overnight it seems, and we’ve got a front-row seat. We’re living in an unprecedented moment of uncertainty, but one
Five years ago today, I was anxiously awaiting the airing of my appearance on ABC’s hit series Shark Tank. My co-founder Kim and I hadn’t seen a final
What’s the most memorable gift you’ve ever received? Think about it. Don’t worry, I’ll wait. 😉 When I was about years old, my grandma gave
I’m asked from time to time what advice I would give my younger self. My response to this inquiry from Nashville Business Journal sums it up pretty well (excerpt
This article originally appeared on Forbes.com on August 23rd, 2019. Taylor Swift is no stranger to dropping truth-bombs in her songs. She’s been releasing culture-shifting
This article originally appeared on Forbes.com on August 19th, 2019. It’s been a pretty good summer for Ed Sheeran. He’s currently headlining the highest-grossing tour of
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The Creating Superfans Podcast: Season 1 Rewind
Since I just wrapped season one of the Creating Superfans podcast, I decided to put together a SUPER helpful rewind so you can go back
From “category Killers” to Killed: Customer Experience Lessons From The Retail Industry
In the ever-evolving retail landscape, the past five years have witnessed a sobering decline and bankruptcy filings of well-known “category killers.” These once-mighty specialty retail
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