Customer success is more than just a buzzword. Most businesses understand that they need stellar sales and marketing to succeed, but this alone isn’t always
THE SUPERFANS BLOG
With every passing day, your customers’ expectations grow higher and higher. Being “good” is no longer “good enough,” and it’s time to invest in the
While most brands focus on sales, there’s actually a secret marketing tool that’s often overlooked. Referral marketing is not only low-cost (or even free), but
Having a long list of customers is key to any business, but it’s not always enough on its own. Passive customers aren’t very likely to
Every interaction with a customer is a form of customer engagement. In recent years, this has become quite the buzzword, but is it really all
Client engagement sounds like it should come naturally, but what happens when your clients don’t interact with your products, content, or tools? If you’re producing
You know how to attract new customers, but how do you keep them engaged with your business? If you want to grow a sustainable, customer-first
Even if you have the best intentions all of the time, sometimes things won’t work out as planned. Maybe an order was delivered incorrectly or
A customer experience consultant is someone who specializes in the customer journey from start to finish. Through my time working with countless companies across industries,
Retaining your existing customers is always more profitable than acquiring new customers. More and more companies are beginning to understand the value of investing in
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Your customers have more expectations than ever before. In the past, you competed primarily with the brands in your industry. Nowadays, you’re competing with all
A customer care consultant understands your customers’ needs in a meaningful, actionable way. Not only do these professionals address customer concerns, but they also ensure
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