Happy Customer Service Week! Every year, companies celebrate Customer Service Week during the first week of October. It’s the perfect time to honor your employees
If you’re looking for more resources on how to create superfan customers, I’ve got you covered! Below is a list of some of my favorite
I can’t help but notice awesome experience design out in the wild. A few months ago, my family spent a week in Florida and I
A component of CX that doesn’t get talked about nearly as much as it should is accessibility. Accessibility literally means the ability to access. According
Nowadays, your customers have greater expectations than ever before. Not only are they more likely to interact with your business, but they want to interact
Any brand in the digital age knows the importance of being there for your users. One popular term for this is consumer-centric marketing. This is
The way you interact with potential clients impacts the entire customer journey. As a client service representative, you’re more than client support. You’re also tasked
Any modern marketer knows there’s so much more to creating compelling campaigns than meets the eye. While it might seem simple enough to create content,
Bad customer experience doesn’t just leave customers feeling underwhelmed and unappreciated. It also has a real impact on your overall business longevity and revenue. In
When the pandemic first hit, many companies were forced to work remotely overnight. Without any precedent or warning, HR and IT departments had to find
Customer service is always evolving in today’s world. As more brands continue to change the status quo, it’s never been more important to understand how
In today’s world, digital engagement has never been more important. It’s not enough to publish content on your website, social media, or so on. You
In the 4th episode of the Creating Superfans podcast, I sat down with Kim Goei, Chief Operating Officer of Fexa. We talk about the under-the-radar
In episode 3 of the Creating Superfans Podcast, I interviewed former Walt Disney World executive, Dennis Show. During his twenty years with the company, Dennis
Did you know that feeling unappreciated is the number-one reason customers switch service providers? Learn how to avoid common customer-service mistakes with Brittany’s newsletter!
Did you know that feeling unappreciated is the number-one reason customers switch service providers? Learn how to avoid common customer-service mistakes with my newsletter!
