Even if you have the best intentions all of the time, sometimes things won’t work out as planned. Maybe an order was delivered incorrectly or
April 2, 2021
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THE SUPERFANS BLOG
A customer experience consultant is someone who specializes in the customer journey from start to finish. Through my time working with countless companies across industries,
March 26, 2021
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Retaining your existing customers is always more profitable than acquiring new customers. More and more companies are beginning to understand the value of investing in
January 29, 2021
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This article originally appeared on Success.com on October 18th, 2020. Turning a prospect into a loyal customer starts with the sales experience. It’s the salespeople
November 25, 2020
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As humans, our brains are hardwired to react to stories. We know how to process, retain, and — most importantly — share them. It’s how
May 4, 2020
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3 Ways To Copy Companies With The Best Customer Experience
April 16, 2021
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When it comes to improving your brand’s customer experience, it helps to know the best path to take. Most customers know exactly what they want
10 Key Customer Service Metrics You Should Be Tracking
April 9, 2021
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Too many companies focus on their customer service goals but they fail to keep track of key metrics. While you might be able to recognize
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