THE SUPERFANS BLOG

Featured Image for 7 Ways Customer Success Consulting Pays Off - Brittany Hodak

Customer success is more than just a buzzword. Most businesses understand that they need stellar sales and marketing to succeed, but this alone isn’t always

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Featured Image for 8 Customer Service Qualities Guaranteed To Boost Retention - Brittany Hodak

With every passing day, your customers’ expectations grow higher and higher. Being “good” is no longer “good enough,” and it’s time to invest in the

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Featured Image for Why Referral Marketing Beats Standard Sales Tactics - Brittany Hodak

While most brands focus on sales, there’s actually a secret marketing tool that’s often overlooked. Referral marketing is not only low-cost (or even free), but

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Having a long list of customers is key to any business, but it’s not always enough on its own. Passive customers aren’t very likely to

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Every interaction with a customer is a form of customer engagement. In recent years, this has become quite the buzzword, but is it really all

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Client engagement sounds like it should come naturally, but what happens when your clients don’t interact with your products, content, or tools? If you’re producing

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You know how to attract new customers, but how do you keep them engaged with your business? If you want to grow a sustainable, customer-first

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Featured Image for How To Create A Brand Evangelist From An Unhappy Customer - Brittany Hodak

Even if you have the best intentions all of the time, sometimes things won’t work out as planned. Maybe an order was delivered incorrectly or

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Featured Image for 10 Insights Ive Learned As A Customer Experience Consultant - Brittany Hodak

A customer experience consultant is someone who specializes in the customer journey from start to finish. Through my time working with countless companies across industries,

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Featured Image for 6 Ways A Customer Service Consultant Can Boost Your Business - Brittany Hodak

Retaining your existing customers is always more profitable than acquiring new customers. More and more companies are beginning to understand the value of investing in

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Did you know that feeling unappreciated is the number-one reason customers switch service providers? Learn how to avoid common customer-service mistakes with Brittany’s newsletter!

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Did you know that feeling unappreciated is the number-one reason customers switch service providers? Learn how to avoid common customer-service mistakes with my newsletter!