Even if you have the best intentions all of the time, sometimes things won’t work out as planned. Maybe an order was delivered incorrectly or
THE SUPERFANS BLOG
A customer experience consultant is someone who specializes in the customer journey from start to finish. Through my time working with countless companies across industries,
Retaining your existing customers is always more profitable than acquiring new customers. More and more companies are beginning to understand the value of investing in
This article originally appeared on Success.com on October 18th, 2020. Turning a prospect into a loyal customer starts with the sales experience. It’s the salespeople
As humans, our brains are hardwired to react to stories. We know how to process, retain, and — most importantly — share them. It’s how
let's get social!
get the Superfan W.A.V.E. Video Course free when you sign up for Brittany's newsletter!
When it comes to improving your brand’s customer experience, it helps to know the best path to take. Most customers know exactly what they want
Too many companies focus on their customer service goals but they fail to keep track of key metrics. While you might be able to recognize
INVITE brittany to speak
at your upcoming event
want more like this?
Did you know that feeling unappreciated is the number-one reason customers switch service providers? Learn how to avoid common customer-service mistakes with Brittany’s newsletter!