THE SUPERFANS BLOG

Having a long list of customers is key to any business, but it’s not always enough on its own. Passive customers aren’t very likely to

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Every interaction with a customer is a form of customer engagement. In recent years, this has become quite the buzzword, but is it really all

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Client engagement sounds like it should come naturally, but what happens when your clients don’t interact with your products, content, or tools? If you’re producing

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You know how to attract new customers, but how do you keep them engaged with your business? If you want to grow a sustainable, customer-first

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Featured Image for How To Create A Brand Evangelist From An Unhappy Customer - Brittany Hodak

Even if you have the best intentions all of the time, sometimes things won’t work out as planned. Maybe an order was delivered incorrectly or

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Featured Image for 10 Insights Ive Learned As A Customer Experience Consultant - Brittany Hodak

A customer experience consultant is someone who specializes in the customer journey from start to finish. Through my time working with countless companies across industries,

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Featured Image for 6 Ways A Customer Service Consultant Can Boost Your Business - Brittany Hodak

Retaining your existing customers is always more profitable than acquiring new customers. More and more companies are beginning to understand the value of investing in

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Featured Image for 5 Necessary Skills of the Most Successful Salespeople - Brittany Hodak

This article originally appeared on Success.com on October 18th, 2020. Turning a prospect into a loyal customer starts with the sales experience. It’s the salespeople

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Featured Image for What’s YOUR Story And What Is It Saying To Your Customers (2) - Brittany Hodak

As humans, our brains are hardwired to react to stories. We know how to process, retain, and — most importantly — share them. It’s how

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Did you know that feeling unappreciated is the number-one reason customers switch service providers? Learn how to avoid common customer-service mistakes with my newsletter!