Having a long list of customers is key to any business, but it’s not always enough on its own. Passive customers aren’t very likely to
July 23, 2021
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THE SUPERFANS BLOG
Every interaction with a customer is a form of customer engagement. In recent years, this has become quite the buzzword, but is it really all
June 22, 2021
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Client engagement sounds like it should come naturally, but what happens when your clients don’t interact with your products, content, or tools? If you’re producing
June 19, 2021
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You know how to attract new customers, but how do you keep them engaged with your business? If you want to grow a sustainable, customer-first
May 21, 2021
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Even if you have the best intentions all of the time, sometimes things won’t work out as planned. Maybe an order was delivered incorrectly or
April 2, 2021
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A customer experience consultant is someone who specializes in the customer journey from start to finish. Through my time working with countless companies across industries,
March 26, 2021
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Retaining your existing customers is always more profitable than acquiring new customers. More and more companies are beginning to understand the value of investing in
January 29, 2021
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This article originally appeared on Success.com on October 18th, 2020. Turning a prospect into a loyal customer starts with the sales experience. It’s the salespeople
November 25, 2020
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As humans, our brains are hardwired to react to stories. We know how to process, retain, and — most importantly — share them. It’s how
May 4, 2020
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What Is Customer Retention And Why Is It Important?
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When it comes to running a successful business, the emphasis should always be on your current customers. While attracting new customers is important, your existing
Superfans 101: Turning Customers Into Fans In 5 Steps
July 23, 2021
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Having a long list of customers is key to any business, but it’s not always enough on its own. Passive customers aren’t very likely to
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