Customer success is more than just a buzzword. Most businesses understand that they need stellar sales and marketing to succeed, but this alone isn’t always
October 1, 2021
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THE SUPERFANS BLOG
With every passing day, your customers’ expectations grow higher and higher. Being “good” is no longer “good enough,” and it’s time to invest in the
September 10, 2021
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While most brands focus on sales, there’s actually a secret marketing tool that’s often overlooked. Referral marketing is not only low-cost (or even free), but
August 13, 2021
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Having a long list of customers is key to any business, but it’s not always enough on its own. Passive customers aren’t very likely to
July 23, 2021
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Every interaction with a customer is a form of customer engagement. In recent years, this has become quite the buzzword, but is it really all
June 22, 2021
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Client engagement sounds like it should come naturally, but what happens when your clients don’t interact with your products, content, or tools? If you’re producing
June 19, 2021
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You know how to attract new customers, but how do you keep them engaged with your business? If you want to grow a sustainable, customer-first
May 21, 2021
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Even if you have the best intentions all of the time, sometimes things won’t work out as planned. Maybe an order was delivered incorrectly or
April 2, 2021
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A customer experience consultant is someone who specializes in the customer journey from start to finish. Through my time working with countless companies across industries,
March 26, 2021
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Retaining your existing customers is always more profitable than acquiring new customers. More and more companies are beginning to understand the value of investing in
January 29, 2021
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How To Exceed Customer Expectations In 7 Easy Steps
October 15, 2021
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Your customers have more expectations than ever before. In the past, you competed primarily with the brands in your industry. Nowadays, you’re competing with all
6 Signs You Need To Hire A Customer Care Consultant
October 8, 2021
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A customer care consultant understands your customers’ needs in a meaningful, actionable way. Not only do these professionals address customer concerns, but they also ensure
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